Refund Retriever has been providing businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, contract negotiations, shipping insurance, and freight/LTL rate shopping since 2006. Through Refund Retriever’s sophisticated technology, shippers gain real-time insight on when money is owed to their accounts – as well as clarity to their entire shipping spend. All programming and processing through Refund Retriever is done internally, allowing clients to confidently trust that no external parties will ever have access to their confidential information. This trust – along with outstanding customer care – are among the reasons that Refund Retriever is a leader in parcel auditing and shipping strategies.

Having been featured in Forbes, Entrepreneur and various other publications – as well as a regular exhibitor and guest speaker at industry events that include the Internet Retailer Conference & Expo (IRCE), the Independent Retailer Conference held at ASD Market Week, Channel Advisor’s Catalyst event, RS Associates’ Retail Shippers Expo and more – Refund Retriever regularly leads industry conversations surrounding the importance of shipping smarter and saving money when it comes to parcel. Additionally, Refund Retriever offers strategic partnerships and integrations with Shopify, BigCommerce, ChannelAdvisor, Magento, ShipWorks, 3dCart, Atandra T-Hub, SkuVault, RS Associates, and AMBC – helping busy shippers do their job the best they can. Explore more of Refund Retriever here.

Management Team

Brian C. Gibbs
President

Brian founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. He currently lives in Houston, Texas with his wife, two children, and their dog “Refund”.

Billy D. Cravens
Director of Technology

Billy has been building online systems since 1999, using different languages and architectures to build robust, secure software. He has spoken at several technology conferences across the US. Since 2009, Billy has been responsible for Refund Retriever’s technology solution, focusing on its growth, stability, and security of customer data.

Brandon M. Byers
Partner

Brandon teamed up to create Refund Retriever in 2006, and joined the leadership team full time in 2012, bringing over a decade of experience in development, web design and internet marketing. Brandon met Brian while in the Corps at Texas A&M, where Brandon graduated in 2003. He lives in Houston, Texas with his wife, two children, and cats.

Ben
Developer

Elahe Alam
Marketing Coordinator

Cati
Data Analyst

Leah
Data Analyst

Refund
Office Security