About Refund Retriever

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Our Leadership Team

Brian Gibbs Refund Retriever

Brian C. Gibbs


Brian founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. He currently lives in Houston, Texas with his wife and two children.


Billy D. Cravens

Director of Technology

Billy has been building online systems since 1999, using different languages and architectures to build robust, secure software. He has spoken at several technology conferences across the US. Since 2009, Billy has been responsible for Refund Retriever’s technology solution, focusing on its growth, stability, and security of customer data.


Brandon M. Byers


Brandon teamed up to create Refund Retriever in 2006, and joined the leadership team full time in 2012, bringing over a decade of experience in development, web design and internet marketing. Brandon met Brian while in the Corps at Texas A&M, where Brandon graduated in 2003. He lives in Houston, Texas with his wife, daughter, and cat.






Elahe Refund Retriever UPS FedEx





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Refund Retriever’s primary focus is parcel audit recovery and parcel management. Established as a Texas Limited Liability Company in 2006 and based in Houston, Refund Retriever is your fastest and easiest parcel & logistics auditing company. We only audit UPS & FedEx accounts, we do not work with DHL or USPS unfortunately.

Active in the parcel and e-commerce, Refund Retriever has exhibited at many trade show and conferences, such as eBay Live 2007 & 2018, AsWas RocketPlace, RS Associates’ Retail Shippers Expo 2011, ASD 2014, Internet Retailer Conference & Exhibition (IRCE 2011 – IRCE 2015), Parcel Forum 2012, IRCE 2016 at booth 1721, Channel Advisor’s Catalyst 2015 & 2016, WooCommerce’s 2016 WooCon, and the Halloween & Party Expo in New Orleans. We also now have partnerships and integrations with Shopify, Big Commerce, Magento, ShipWorks, 3d Cart, Atandra T-Hub, and SkuVault.

2010 ushered in membership into the Better Business Bureau (BBB). Refund Retriever’s refund technology is completely built in house, if there is a late package you get a direct recovery for that charge. Unlike some auditors, all programming and processing is done internally — no outside third parties ever have access to clients’ information. The data stays with Refund Retriever; confidentiality is the highest priority. We can help get your UPS refunds and FedEx refunds for all your shipping auditing needs.