Shipping & The Holidays: 5 Ways To Get Prepared

‘Tis the season of shopping… and shipping. In fact, in 2017 it was reported by Shopify that $1 billion in sales took place online everyday from November 1-22, and on Cyber Monday alone $6.6 billion in online sales were recorded. Collectively, the holiday season saw $108.15 billion in e-commerce sales – an impressive number…

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Do UPS and FedEx Owe You Shipping Refunds?

ASD LIVE host Nicole Reyhle sat down with Founder and President of Refund Retriever, Brian Gibbs, at ASD Market Week this August 2018. Brian shared his insights on how online shippers – whether retailers or wholesalers – can optimize their shipping so that they not only strengthen their e-commerce operations…

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FedEx & UPS Peak Season Surcharges

For the second year in a row, UPS and FedEx will enforce peak season surcharges that will impact shipping costs for e-commerce businesses this holiday season. Peak season charges are here to stay, and there is no getting around this so let’s dive into the details. FedEx Fortunately, FedEx will…

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Can Retailers Compete Against Free Shipping?

If you’re a small business owner, it can be frustrating to compete with the big box stores and large retailers, especially during the holidays. E-Commerce businesses like Amazon can offer free shipping to their customers due to the large amount of product they move every day. Luckily, there are several…

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51 Indispensable Amazon Seller Tools in 2018

We’ve compiled 51 of the most well-known Amazon Seller tools and services ranging from inventory management to repricing solutions and multi-channel selling. This list is meant to provide a general outline for the tools and services Amazon sellers will seek out at some point in the development of their business on the Marketplace. Luckily,…

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Why Same-Day Shipping is Vital for Your Small Business

With a smartphone in the palm of nearly every American’s hand, the ability to quickly gratify consumer demands is becoming more than a means of differentiation — it’s critical to your small business’ success. To remain competitive, small business owners must find ways to capitalize on so-called “micro-moments” and provide…

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Here’s what to do if Amazon packages go missing

Fred O. Williams is senior reporter for CreditCards.com. A business journalist since 1987, his work has appeared in Kiplinger’s Personal Finance magazine, the Buffalo News and USA Today. After Amazon Prime Day comes Christmas in July for package thieves. Shoppers who take advantage of the online retailer’s discount holiday July 16…

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Understanding Shipping Surcharges

All ecommerce businesses are affected by shipping surcharges. Below are examples of common types of surcharge fees and how they may affect your bottom line. What Are Surcharges? Often referred to as a “service fee” or “handling charge”, surcharges are additional expenses applied on top of already existing shipping fees. Varying…

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5 Tips to Improve E-commerce Shipping

With e-commerce purchasing increasing year after year, it’s critical for online sellers to identify ways to strengthen their shipping efforts. Making shipping a priority when it comes to optimizing e-commerce businesses must top to-do-lists in order to keep online shoppers happy and online sellers successful. Keeping this in mind, consider…

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Refund Retriever Announces Alliance with ChannelAdvisor

Refund Retriever, a logistics small parcel auditing company, is forming an alliance with ChannelAdvisor, a leading provider of cloud-based e-commerce solutions, to provide FedEx and UPS account holders with cloud-based visibility and cost saving solutions. Since 2006, Refund Retriever has helped businesses reduce shipping costs and increase supply chain visibility…

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Stay on Top of Store Expenditures

Sticking to a budget is something every business person thinks about almost every day. Here are some tricks to keep on track, cut costs, and increase your bottom line: ¨  Take a negotiations course. You likely have markets and trade shows penciled in on your calendar and you want to hit…

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3 Ways Shipping Will Disrupt Retail As We Know It

No longer is online shopping a luxury but instead, it’s a necessity. With a recent survey from AlixPartners identifying the average American consumer had just under 15 deliveries from online purchases made to them within one year, it’s impossible to ignore the impact that shipping has on the retail industry at large….

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2018 Shipping Checklist: 5 Things You Need to Know

Want to drive efficiency and strengthen revenue for your eCommerce business in 2018? Shipping is among the top ways to help your business thrive in the year ahead – particularly when you consider that 51% of consumers prefer to shop online than off, and BigCommerce’s report that eCommerce is growing 23% year over…

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5 Retail Resources You Can’t Overlook in 2018

 Welcome to 2018! It’s a new year in retail and the industry is moving faster than you can say “change is coming.” Tech is reshaping the way day-to-day retail operations are executed and it’s impacting every aspect of the industry — from marketing campaigns to inventory management and more —…

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Best Amazon Seller Tools – Payability

Best Amazon Seller Tools – Increase your profits, efficiency, and grow your business with this curated collection of essential tools. Among the many Amazon tools available, Refund Retriever is one of the only tools available that sellers can use to find shipping refunds from UPS and FedEx. They will audit…

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Top 7 Must-Have Tools for Amazon Sellers

I get asked all the time “What software do you use to manage and grow your Amazon account?” Here is a list of the software that I personally use and am not affiliated with: Jungle Scout – Jungle Scout allows you to see the estimated sales volume of any product on Amazon….

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Amazon Seller Tools & Services Master List

The Amazon Seller Tools & Services Master List is 40 of the most well-known Amazon Seller tools and services ranging from inventory management to repricing solutions and multichannel selling. This list is meant to provide a general outline for the tools and services Amazon sellers will seek out at some point in the development of…

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Refund Retriever Named BigCommerce Certified Partner

Refund Retriever is proud to announce it has been named a BigCommerce Certified Technology Partner, providing more than 50,000 BigCommerce customers access to Refund Retriever’s logistics services. BigCommerce customers can integrate Refund Retriever​’s app through the BigCommerce App Marketplace. Link to press release. About Refund Retriever Our primary focus at…

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It’s Our 10th Birthday

  It’s Refund Retriever’s 10th birthday, and you’re all invited to get your entitled UPS and FedEx refunds! Start saving with late delivery/billing refunds, reports, and analytics! If you want to save 5-10% on your shipping spend sign up today! Every sign up during the month of July will receive…

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Atandra T-Hub & Refund Retriever Webinar

Take a look at our recent webinar with Atandra! Refund Retriever is the top dog at parcel recovery. Did you know up to 10% of UPS and FedEx deliveries are late? Learn how Refund Retriever, an Atandra partner, can recover your over-payments to UPS and FedEx for late deliveries, unshipped…

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3dcart May 2015 Featured Partner: Refund Retriever

3dcart currently partners with over 200 ecommerce companies, and constantly adding new ones. These partnerships allow online merchants to expand the 3dcart functionality to specific business needs. Each month 3dcart highlights a featured partner. For the month of May, the Featured Partner is Refund Retriever. Our team interviewed Brian C….

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Mark of approval from Shopify!!

How to Structure and Optimize Your Shipping & Handling Fees for Conversion Why do 58% of customers abandon shopping carts before purchasing? According to a new study by UPS and ComScore, because they get frustrated when the cost of shipping exceeded their expectations for the price of the merchandise they were…

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Houston Chronicle writeup, August 2013

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Major shipping companies such as FedEx and UPS offer money-back guarantees if they deliver packages late. The only catch is that it’s up to customers to apply for the refunds. “How many people even realize if a package they’ve sent is late?” Brian Gibbs asked. Gibbs, 34, launched a company with business…

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Atandra Partnership Announcement

Refund Retriever announced it is teaming up with Atandra to offer T-HUB customers a small parcel auditing solution that identifies late package delivery issues and overcharges occurring with FedEx & UPS shipments. “We are excited to offer our services to Atandra clients,” said Brian C. Gibbs, President of Refund Retriever, an…

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Refund Retriever & Skuvault Partnership

Refund Retriever’s partnership with SkuVault allows clients to improve efficiency and cut costs from beginning to end. Refund Retriever, a parcel auditing company focusing on parcel recovery and management, has joined forces with SkuVault, a cloud-based warehouse system for eCommerce merchants. “We are thrilled to team up with SkuVault to…

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U-Pic Partnership Announcement

UPS & FedEx guarantee each shipment, even ground,  to arrive by a certain time of day.   If it’s even one minute late, that package is free.  U-PIC customers can now rely on the Refund Retriever SaaS to automatically detect late packages and billing mistakes, apply for refunds, and confirm…

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Shipworks Partnership Announcement

Refund Retriever and ShipWorks today announced they have teamed together to bring ShipWorks customers an auditing system that identifies issues and over-charges that occurred with shipments, applies for refunds, and verifies those refunds are credited back to the customer. Studies by Refund Retriever indicate that on average, packages arrive late…

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