Mark Solomon recently reached out to us to discuss FedEx delivery area surcharges Read more. Still, a DAS can be negotiated down (though likely not out) depending on a shipper’s volume and how much density it adds to a carrier’s network. Brian C. Gibbs, president of Refund Retriever LLC, a…
FedEx’s 2024 rate increase was announced on Tuesday its plan to increase noncontractual rates for most U.S. services by 5.9% in 2024. This is a slight reduction from the 6.9% hike in 2023 and could be a strategic move to capture more market from its competitor, UPS Inc. (NYSE: UPS)….
UPS announced on November 28th it will maintain its Guaranteed Service Refund throughout peak season for all Next Day Air shipments. If a customer ships a package expecting the Next Day service, they’ll receive Next Day service. The guarantee for all Worldwide Express shipments also continues to apply during peak…
Effective January 2, 2023, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 6.9%. FedEx Freight rates will increase by an average of 6.9%-7.9%. We will explore the 2023 FedEx surcharge…
FedEx has reinstated the money-back service guarantee for all services if you are a member of My FedEx Rewards. We are actively seeing refund credits on Ground, Home Delivery, 1 Day, 2 Day, and 3 Day. If you are not a member of My FedEx Rewards, I encourage you to…
FedEx Fuel Surcharge Increase on April 4. When it comes to trying to ship a package, costs can get expensive fast. The type of packaging you’re using and the speed with which you need it to be delivered—along with the size and weight of your shipment—all start to add up….
FedEx has released the 2022 holiday schedule. FedEx will close on New Year’s Day, Memorial Day(May 30), Independence Day (July 4), and Thanksgiving (November 25). Please check out the PDF for more information. FedEx Express, Ground, and Home Delivery all have different schedules. On December 23, FedEx Freight will be…
Mark Solomon recently reached out to us to discuss FedEx and UPS additional handling charges. Read more Shippers accustomed to forking over surcharge money just for their parcels’ physical profile and not for the distance they move may need to rethink how they distribute their goods, said Dunham. “This is…
UPS has released the 2022 holiday schedule. UPS will close on New Year’s Day, Memorial Day(May 30), Independence Day (July 4), Thanksgiving (November 25), and Christmas Day (Dec 25 and 26). The information listed on this calendar is subject to change. Please visit UPS ‘ website for more information…
If you are returning something you got over the holidays – it might not be as easy as in the past, especially if it’s a larger item. Combining online shopping records, the pandemic, and supply issues mean the holiday returns season is shaping up to be a challenge. KPRC 2…
As a cross-border seller, it’s essential to have a smart shipping strategy in place to service as many customers in as many countries as possible. The undeniable impact the COVID-19 pandemic has had on global eCommerce, including consumer shopping habits and logistics, means it’s become more critical than ever to…
About Podcast Small parcel shipping and logistics are complicated. Sometimes a shipper just needs someone in their corner, that is why we created this podcast. In this podcast, we discuss all things shipping and eCommerce, FedEx & UPS headaches, and useful information from our partners. Frequency 1 episode / week
The coronavirus is changing our retail industry every few hours. From manufacturing goods to sourcing products to learning how to sell online, retailers are scrambling to revamp their businesses overnight. During these transformational times, we are starting to see some common questions pop-up amongst consumers, retailers, and wholesalers. In the coming weeks, we are launching…
The COVID-19 crisis is unlike anything we have seen in the past. For many retailers, this has meant closing their (physical) doors and shifting their sales strategies seemingly overnight. For others, it’s created an unexpected pause to business as they have previously known it and encouraged getting creative when it comes…
Experts are anticipating online sales in 2020 to reach an astonishing $4.2 trillion. That means that there is a lot to look forward to in the world of parcel shipping. This is especially exciting as technology continues to evolve. Shipping logistics continues to improve and parcel management becomes seemingly more…
Here’s what one expert told us: “If the driver throws the package and it is caught on video, then it depends on the force and circumstances as to if FedEx or UPS will honor a damage claim. All packages have a free declared value up to $99 automatically. So damaged…
With ecommerce sales expected to grow to $6.54 trillion by 2022, it’s no surprise that shipping is big business. Here are 4 best practices to use when shipping with UPS. From preparing the perfect packaging that holds your inventory to making sure your logo stands out along the way, there are a…
It is a known fact that shipping is expensive, and many eCommerce companies today deal with late packages that hurt their bottom line. Most shippers are aware of the UPS and FedEx delivery guarantee. Each package has a guarantee to arrive on time or it’s free. However, shippers can expect…
As the days get shorter and the nights get cooler, there is one thing that inevitably begins to take over retail operations… and that’s planning for the holidays. As online sellers in particular, it’s important to consider how shipping can help or hurt your business this upcoming holiday season. If you’re not ready for…
The 2019 holiday peak season is just around the corner. Incidentally, so are the FedEx and UPS peak surcharges. Many people think this period is solely the time between Thanksgiving and Christmas. However, for FedEx and UPS this period is really October 1st to January 5th, 2020. Certain packages shipped…
Refund Retriever This one never costs you money; it makes you money, saves you stress and is really no work for you. What does it do? They audit your UPS and FedEx invoices, looking for damaged or late shipments, surprise fees, and credits you’re due. They’ll make sure you’re getting your…
There are many fine print details that factor into the total cost of shipping spend for businesses. However, UPS and FedEx are not anxious to share these details. Thus, they often get overlooked even from the most well-intended, budget-minded shippers. Keeping this in mind, what can businesses do to better…
FedEx and UPS are currently the only two parcel carriers servicing the whole United States with time-definite deliveries. Both carriers offer the same type of services and compete for the same clients on a daily basis. Knowledge is power, and this is especially true when it comes to carrier contract…
Looking to strengthen your shipping efforts while saving money along the way? Incorporating parcel auditing into your shipping strategy allows you to do this. Auditing your FedEx and UPS shipments will ultimately unveil errors, savings opportunities and ways to improve upon your own shipping decisions. Keeping this in mind, consider…
At the end of each year, FedEx and UPS both announce the general rate increases for the cost of packages being shipped. These increases include the base shipping rate and the majority of the additional value-added services. Small parcel shipping is expensive and small fees can quickly add up to…
FedEx, UPS, and USPS increase shipping rates and alterations at least once a year. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. Accordingly, we have a working knowledge of shipping costs and how they affect you as a shipper. To begin,…
How to reduce shipping costs for small businesses may seem like a challenge, but the reality is there are more ways than ever before to be cost-effective when it comes to shipping. E-commerce shipping solutions, discount shipping rates, and small parcel auditing are among these ways – to help businesses…
Want to gain revenue and increase efficiency in your e-commerce business? Look no further than your shipping strategy when it comes to strengthening your profit thanks to UPS and FedEx shipping refunds gained from small parcel auditing and shipping refund credits. Multicarrier Shipping Strategy in 2019 With a reported 51%…
Refund Retriever was ranked #26 in the top 50 shipping websites and blogs to follow! 26. Refund Retriever Houston Texas About Blog Refund Retriever will automatically detect issues with your shipments, apply for refunds, and verify those refunds appear. UPS and FedEx Refunds. Frequency: about 4 posts per month….
HOUSTON – If you ship gifts to family or friends during the holidays, you know it can get expensive. Trying to figure out which carrier is cheapest and quickest gets confusing real fast. You’ve got three main choices when you need to ship a package: USPS, FedEx and UPS. If you…
The rush of the holidays is approaching fast and online sellers need to prepare now to handle this festive and busy time of year. Anticipating how to deal with damaged or lost packages, unexpected surcharges, increased packaging materials and more can not only ease shipping stresses, but also provide more…
‘Tis the season of shopping… and shipping. In fact, in 2017 it was reported by Shopify that $1 billion in sales took place online everyday from November 1-22, and on Cyber Monday alone $6.6 billion in online sales were recorded. Collectively, the holiday season saw $108.15 billion in e-commerce sales – an impressive number…
ASD LIVE host Nicole Reyhle sat down with Founder and President of Refund Retriever, Brian Gibbs, at ASD Market Week this August 2018. Brian shared his insights on how online shippers – whether retailers or wholesalers – can optimize their shipping so that they not only strengthen their e-commerce operations…
For the second year in a row, UPS and FedEx will enforce peak season surcharges that will impact shipping costs for e-commerce businesses this holiday season. Peak season charges are here to stay, and there is no getting around this so let’s dive into the details. FedEx Fortunately, FedEx will…
With the holidays quickly approaching, businesses need to strategize now how they can best prepare for the upcoming influx of shipping… as well as shipping issues that may arise later. Among the potential problems that shippers should be aware of include damaged packages, lost or undeliverable parcels, unexpected surcharges and…
Running a successful retail business is a balancing act and to be successful you need to be able to juggle multiple demands with surprising twists and turns at any minute. From balancing financial accounts to identifying in-store merchandising strategies and more, it’s fair to say a retailers’ work is never…
If you’re a small business owner, it can be frustrating to compete with the big box stores and large retailers, especially during the holidays. E-Commerce businesses like Amazon can offer free shipping to their customers due to the large amount of product they move every day. Luckily, there are several…
United Parcel Service Inc will begin charging an additional $150 on June 4, 2018, to handle oversized packages and an additional new charge for packages with mislabeled dimensions. Over maximum limit packages heavier than 150 pounds will increase from $500 to $650, a $150 increase. Why is UPS charging you…
We’ve compiled 51 of the most well-known Amazon Seller tools and services ranging from inventory management to repricing solutions and multi-channel selling. This list is meant to provide a general outline for the tools and services Amazon sellers will seek out at some point in the development of their business on the Marketplace. Luckily,…
Incorporating a multi-channel sales strategy into your e-commerce goals not only allows you to expand your product listings, but it also increases your chance for more online exposure and promotional offerings. Collectively, these efforts provide multi-channel sellers the opportunity to reach an expansive marketplace and gain more consumer attention –…
With a smartphone in the palm of nearly every American’s hand, the ability to quickly gratify consumer demands is becoming more than a means of differentiation — it’s critical to your small business’ success. To remain competitive, small business owners must find ways to capitalize on so-called “micro-moments” and provide…
Fred O. Williams is senior reporter for CreditCards.com. A business journalist since 1987, his work has appeared in Kiplinger’s Personal Finance magazine, the Buffalo News and USA Today. After Amazon Prime Day comes Christmas in July for package thieves. Shoppers who take advantage of the online retailer’s discount holiday July 16…
All ecommerce businesses are affected by shipping surcharges. Below are examples of common types of surcharge fees and how they may affect your bottom line. What Are Surcharges? Often referred to as a “service fee” or “handling charge”, surcharges are additional expenses applied on top of already existing shipping fees. Varying…
With e-commerce purchasing increasing year after year, it’s critical for online sellers to identify ways to strengthen their shipping efforts. Making shipping a priority when it comes to optimizing e-commerce businesses must top to-do-lists in order to keep online shoppers happy and online sellers successful. Keeping this in mind, consider…
Looking to save money when it comes to your shipping strategies? One way to do this is to identify when to use parcel shipping versus freight LTL shipping. All too often, retailers don’t realize the key differences between these two shipping options and spend unnecessary dollars. PARCEL SHIPMENTS 101 Small…
Refund Retriever, a logistics small parcel auditing company, is forming an alliance with ChannelAdvisor, a leading provider of cloud-based e-commerce solutions, to provide FedEx and UPS account holders with cloud-based visibility and cost saving solutions. Since 2006, Refund Retriever has helped businesses reduce shipping costs and increase supply chain visibility…
Sticking to a budget is something every business person thinks about almost every day. Here are some tricks to keep on track, cut costs, and increase your bottom line: ¨ Take a negotiations course. You likely have markets and trade shows penciled in on your calendar and you want to hit…
No longer is online shopping a luxury but instead, it’s a necessity. With a recent survey from AlixPartners identifying the average American consumer had just under 15 deliveries from online purchases made to them within one year, it’s impossible to ignore the impact that shipping has on the retail industry at large….
This post is by Brian Gibbs, President of Refund Retriever, a company which audits shippers’ FedEx or UPS accounts for late deliveries and billing mistakes, using their own in-house technology. They also help with contract negotiations, and provide a range of shipping reports to help sellers analyze their activity and…
The start of a New Year is an exciting time for merchants. It welcomes change while also introducing opportunities… and of course, allows for new goals, new expectations and new standards to be put in place. Among them? Making 2018 your best year yet as a merchant. To help? Consider…
Conversions – which are defined by BigCommerce as “the percentage of visitors that land on your website who complete a desired action” – are necessary to understand in order to reach your business objectives. Among online conversions to consider include customers making a purchase, items being added to their shopping carts, email…
Want to drive efficiency and strengthen revenue for your eCommerce business in 2018? Shipping is among the top ways to help your business thrive in the year ahead – particularly when you consider that 51% of consumers prefer to shop online than off, and BigCommerce’s report that eCommerce is growing 23% year over…
The impact of ecommerce retailers on small to mid-size brick and mortar stores is undeniable. Online sales continue to climb and the U.S. Census Bureau recently reported that ecommerce made up 9.1 percent of total retail sales in Q3 of 2017, which was up 3.6 percent from the second quarter. Additionally, Statista projects that retail…
Join Refund Retriever at the Halloween & Party Expo, January 12 -13, 2018. Brian Gibbs will be participating in a panel discussion and retail roundtables.
Whether it’s a gift, clothes or diapers, when you order something online, you want your items delivered on time. When they’re late, it seems like there’s nothing you can do about it. But there is. One Houston company is getting FedEx and UPS to cough up millions of dollars…
Keeping this in mind, consider how the below 5 tips can help you kick start the New Year right and strengthen your retail efforts to make 2018 your best year yet. Tip #1. Aim for High Margins Mastercard SpendingPulse recently released numbers which showed that sales grew 4.9 percent over the…
Welcome to 2018! It’s a new year in retail and the industry is moving faster than you can say “change is coming.” Tech is reshaping the way day-to-day retail operations are executed and it’s impacting every aspect of the industry — from marketing campaigns to inventory management and more —…
With shipping rates on the rise each year, finding ways to lower shipping costs is essential to all store owners. In fact, FedEx recently announced a 4.9% average general rate increase that will take effect in 2018, however this rate increase is not 4.9% for each zone/ weight/service. Instead, packages…
Houston based parcel-auditing company Refund Retriever is honored to be recognized by Texas A&M University and the University of Houston in each of their alumni recognition awards – Aggie 100 and Cougar 100 – respectively. “Refund Retriever is thrilled to receive each of these recognitions. We work hard in supporting businesses in…
Best Amazon Seller Tools – Increase your profits, efficiency, and grow your business with this curated collection of essential tools. Among the many Amazon tools available, Refund Retriever is one of the only tools available that sellers can use to find shipping refunds from UPS and FedEx. They will audit…
I get asked, “What software do you use to manage and grow your Amazon account?” Here is a list of the software that I personally use and am not affiliated with: Jungle Scout – Jungle Scout allows you to see the estimated sales volume of any product on Amazon. It is…
The Amazon Seller Tools & Services Master List is 40 of the most well-known Amazon Seller tools and services ranging from inventory management to repricing solutions and multichannel selling. This list is meant to provide a general outline for the tools and services Amazon sellers will seek out at some point in the development of…
With pipemonk shutting its doors, we figured we would continue the incredibly helpful “Massive List of Tools for Amazon Sellers” started on their blog. Please us know if there is anything that you suggest adding to the list: 1. LISTING Amazon Batch Listing by Seller Engine The Listing Tool allows you to batch…
Parcel management — the shipping and delivery of packages — has long been perceived as a “necessary evil and not an opportunity to lower costs or even create opportunities for profit,” Brian C. Gibbs, president and founder of Refund Retriever, a parcel audit recovery and parcel management company, recently told me….
Recently, a small parcel audit client signed a new contract with UPS without any assistance. They based their contract negotiations off of the previous UPS contract, and just asked for better discount rates. While this is a whole other topic that deserves its own blog post, they did not look…
Refund Retriever is proud to announce it has been named a BigCommerce Certified Technology Partner, providing more than 50,000 BigCommerce customers access to Refund Retriever’s logistics services. BigCommerce customers can integrate Refund Retriever’s app through the BigCommerce App Marketplace. Link to press release. About Refund Retriever Our primary focus at…
Texas A&M University recognized Refund Retriever as a member of the 2016 Aggie 100,which honors the fastest-growing companies in the world, owned or operated by Texas A&M University Former Students. Refund Retriever was ranked 18th with a compound annual growth rate of 76.51 % from 2013 through 2015. Whoop!!
The Halloween and Party Expo is the place to see and be seen for anyone working in the costume and party goods industry, and Refund Retriever will be attending with the Independent Retailer Conference. Whether you join our 15 minute educational pods or one-to-one expert insight, we can help…
AMBC – Association of Mail and Business Centers blog post These GSR (guaranteed service refund) late package refunds are only provided upon request, you NEVER get them automatically. UPS & FedEx offer a great money-back guarantee policy on late deliveries, however, they don’t necessarily make it easy to get these refunds. Refund…
It’s Refund Retriever’s 10th birthday, and you’re all invited to get your entitled UPS and FedEx refunds! Start saving with late delivery/billing refunds, reports, and analytics! If you want to save 5-10% on your shipping spend sign up today! Every sign up during the month of July will receive…
For all but a few services, FedEx and UPS offer a free, money-back guarantee. Begin by visiting ups.com or fedex.com to learn if the money-back guarantee applies to your shipment. If UPS or FedEx makes a delivery later than their time commitment, you are entitled to receive a credit for the shipping charges. Ground…
FedEx Corp. released their third quarter earnings this week, with a reported revenue of $6.56 billion, down 1% from last year’s $6.66 billion. More specifically, FedEx Ground reported revenue of $4.41 billion, up 30% from last year’s $3.39 billion. At a quick glance, one may assume all is well enough at FedEx. Yet…
Take a look at our recent webinar with Atandra! Refund Retriever is the top dog at parcel recovery. Did you know up to 10% of UPS and FedEx deliveries are late? Learn how Refund Retriever, an Atandra partner, can recover your over-payments to UPS and FedEx for late deliveries, unshipped…
3dcart currently partners with over 200 ecommerce companies, and constantly adding new ones. These partnerships allow online merchants to expand the 3dcart functionality to specific business needs. Each month 3dcart highlights a featured partner. For the month of May, the Featured Partner is Refund Retriever. Our team interviewed Brian C….
3dcart understands how important it is for every online entrepreneur to be able to keep track of shipping and delivery. This is, after all, an essential part of any e-business. And of course getting the refunds will help you pile up on savings that you can allot for boosting your…
Join Henry Suarez from 3dcart and Brian C. Gibbs from Refund Retriever to see how quickly 3dcart merchants can get up and running with Refund Retriever and take advantage of all the refunds that you may be entitled to.”
How to Structure and Optimize Your Shipping & Handling Fees for Conversion Why do 58% of customers abandon shopping carts before purchasing? According to a new study by UPS and ComScore, because they get frustrated when the cost of shipping exceeded their expectations for the price of the merchandise they were…
Major shipping companies such as FedEx and UPS offer money-back guarantees if they deliver packages late. The only catch is that it’s up to customers to apply for the refunds. “How many people even realize if a package they’ve sent is late?” Brian Gibbs asked. Gibbs, 34, launched a company with business…
Refund Retriever announced it is teaming up with Atandra to offer T-HUB customers a small parcel auditing solution that identifies late package delivery issues and overcharges occurring with FedEx & UPS shipments. “We are excited to offer our services to Atandra clients,” said Brian C. Gibbs, President of Refund Retriever, an…
… A+ Rating. This company specializes in shipment and freight auditing, late package recovery. If you ship UPS or FedEx we can save you money! Each package is guaranteed to arrive on time or it’s free, we find those late deliveries with our refund technology and have credits applied to…
Being aware of every detail in the shipping process is a must for all business owners. However, that does not always happen because they are more concerned with the quality of their product and their customers’ needs. There is a lot more to think about than getting a product from…
Refund Retriever’s partnership with SkuVault allows clients to improve efficiency and cut costs from beginning to end. Refund Retriever, a parcel auditing company focusing on parcel recovery and management, has joined forces with SkuVault, a cloud-based warehouse system for eCommerce merchants. “We are thrilled to team up with SkuVault to…
UPS & FedEx guarantee each shipment, even ground, to arrive by a certain time of day. If it’s even one minute late, that package is free. U-PIC customers can now rely on the Refund Retriever SaaS to automatically detect late packages and billing mistakes, apply for refunds, and confirm…
While building an eCommerce site, the primary focus should be on optimizing it to suit the specific business objectives. It is generally a time taking process, especially for large online stores. However, there are certain powerful eCommerce platforms that offer a wide range of free/paid apps that are designed to…
This is a guest post from our friends at Refund Retriever, an auditing system that identifies issues and over-charges that occurred with shipments, applies for refunds, and verifies those refunds are credited back to the customer. Refund Retriever is integrated with ShipWorks and customers can sign-up for free. Did you know that each…
Refund Retriever and ShipWorks today announced they have teamed together to bring ShipWorks customers an auditing system that identifies issues and over-charges that occurred with shipments, applies for refunds, and verifies those refunds are credited back to the customer. Studies by Refund Retriever indicate that on average, packages arrive late…
Brian Gibbs – Brian is the founder of Refund Retriever . Refund Retriever helps sellers audit the shipping accounts with carriers and then when needed helps them get those refunds. The company attend many of the ecommerce Trade Shows and are well respected in the industry. Listen in today as…
Each year since 1995, eBay has hosted an annual convention/trade show/Woodstock called “eBay Live!” for people who buy and sell on the world’s largest Internet auction platform. The 2008 event was in Chicago last week, and I was pleased to be invited yet again to teach several classes for eBay…
The first RocketPlace was held at Disney World’s Yacht Club Resort February 27 – March 1, 2008. This conference for eBay Powersellers was initiated and organized by Debbie Levitt of As Was, an eBay marketing and stores design firm based in Tucson, Arizona. The two and a half day conference…
