Shipping delays are never fun, but they don’t have to spell doom for your business. Fortunately, the correct shipping delay email template can reassure customers and maintain brand loyalty. Reassurance can prevent profit loss and order cancellations. Being hit with shipping delays is every company’s worst nightmare, and many panic….
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on…
FedEx billing online is a wonderful tool. Unfortunately, many customers pay their carrier invoices too quickly. The surprising fact is this may cost more money in the long run. FedEx will deny late package refunds on the money-back guarantee for some service levels if the invoice has been paid. …
FedEx shipment exceptions are not fun for recipients or shippers. The ability and promptness of a courier service operator to deliver a package without a hitch are at the top of the requirements list for most clients. In a world that prioritizes swift delivery of both services and packages, FedEx…
FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. In addition, all your FedEx shipping charges can be applied directly to a company…
The pace of parcel costs is fast, and the fine-print details of carrier contracts often change just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes directly impacting their businesses? Shipping contract negotiation. Regularly reviewing carrier contracts from UPS and FedEx…
As a business owner, the most important thing about a cardboard shipping box is that it safely gets your products to your customers. You want your box quality to withstand the shipping and transportation process. When shipping with FedEx and UPS, how can you ensure your boxes won’t get crushed…
The UPS damaged package claim process is easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the customer….
Website optimization is not a new concept. Business owners know a well-designed, visually pleasing and user-friendly website is crucial to eCommerce success. But what about checkout optimization? It’s easy to get so focused on pushing customers to purchase that we forget to think about what happens once they get there….
In our previous blog, we covered the basic outline of a UPS agreement and the discount incentives on the published shipping rates. In part two, we will outline a few more essential points that you will need to understand to begin a fair and balanced UPS shipper contract negotiation. Accessorial…
So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts to electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered. Who has time to battle for…
All Refund Retriever customers must use the UPS online billing center to collect all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your UPS invoices in…
How is it possible to turn an upset customer into your biggest fan? No matter how amazing your brand is, you occasionally encounter an upset customer. Whether demanding a full refund or just registering their displeasure, satisfying that customer is critical for maintaining your reputation. Negative reviews and unhappy customers…
Business owners as always looking for ways to reduce shipping costs. One new way to reduce your FedEx shipping spend easily was recently introduced by American Express. With American Express FedEx rebate offer, businesses can earn 15% back as an AMEX statement credit each time they use an enrolled business card…
Selling online is a dynamic, exciting way to deliver goods to consumers without ever having to engage in traditional conversations. Make no mistake, however… engaging is a key component to online selling success. In fact, successful e-commerce operators know that leveraging the strengths of others is often the key to…
While Alibaba and Amazon dominate the marketplace industry, it’s not just these two online giants that capture consumer dollars. In addition to helping strengthen the parcel business along the way, it’s fair to say that the shipping business has been dramatically influenced thanks to marketplace sales. As a result, ways…
When it comes to e-commerce shipping, shipping information has a significant influence on consumer purchases. BigCommerce reports that shipping cost and speed influence 80% of U.S. customer decisions, while 87% of customers are influenced by price 71% by discounts or promotional offerings. Consider how your e-commerce business can be strengthened…
As the year quickly passes us by, it’s evident that commerce is experiencing a lot of change… and will continue to. Though this change can appear fast and furious to online sellers, it’s this same change that presents the opportunity for e-commerce businesses to be profitable and successful. The question…
When it comes to online selling, there will always be the issue of inventory management to consider. From where you stock your items to how much you should invest in each particular product category to the fine print details of shipping items sold online to their end user, there is a lot…
FedEx and UPS made some significant changes to their rates and contracts for 2024, yet many businesses have yet to either know or understand these changes. For this reason – and many others – companies must update their parcel carrier contracts and gain more clarity about what impacts their shipping…
All businesses are looking for shipping resources. Growing your business online or offline means implementing an effective shipping strategy. Looking ahead into 2018, consider how aligning with the right resources can help you accomplish this goal – as well as help you reach new ones. Among the resources to consider…
One of the most important things you can do as an Amazon seller is master inventory management — without a solid strategy in this area, your business simply won’t grow. Instead, you run the risk of an Amazon stockout, could lose the Buy Box and/or your Amazon SEO rank, or…
Shipping and shopping go hand-in-hand nowadays, so ensuring your shipping strategy is as effective as possible should top your priority list. First, evaluate your current shipping efforts to help strengthen your parcel efficiency. To assess your shipping strategy, ask yourself the following questions: 1. Is the shipping strategy you offer…
You may have heard about the large cyber attack that affected computers all over the world on May 12, 2017, known as “Wanna Cry” (also known as “Wanna Crypt” and by other names). This affected universities, hospitals, and companies large and small all over the world (including our friends over…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based on a billion…
As your business grows, so should freight costs. Above-average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spending becomes a large percentage of total revenue, it has a negative impact overall. Refund Retriever is proud to introduce Freight Retriever. Our new…
In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take merchandise as soon as the driver is out of sight. A report from August Home Inc. found nearly 11 million U.S. homeowners have had…
UPS charges for each shipping label generated on your UPS account. Therefore, it is essential to void unused UPS shipping labels. You pay for the label even when a third party creates an unused label billed to your UPS account. And while the shipping labels can be voided, only the…
Sales tax is one of those necessary business tasks that can be a little daunting at first. At TaxJar, we live and breathe sales tax and have distilled the process into six things you absolutely must know. If questions have sales tax have ever nagged you in the back of…
No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…
Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all industries. From e-commerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost recovery….
A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have created a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery service…
Many people do not know how to download a FedEx invoice from the FedEx Online Billing Center. Here is an introductory video on how exactly to do this. It’s easy! FedEx Billing Online First, go to FedEx.com. Enter your FedEx ID and password. Select Get Billing Online and click the…
The real question here is not: why should your business negotiate better shipping rates? But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….
Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment from reaching its destination, many variables are in play, and good documentation is one of your best defenses. To help you, we compiled a list…
