On Tuesday, February 28, you may have noticed that some of your favorite Internet destinations and apps weren’t working correctly. You weren’t alone. Amazon’s Simple Storage Service S3 storage service went down in its Northern Virginia datacenter for the better part of 4 hours.
Many websites, apps, and technology companies rely upon Amazon Web Services, the branch of the online marketplace that provides technology services. Amazon is the largest provider of cloud computing services in the U.S. Companies depend on AWS to provide services like security, storage, computing power, and more. Occasionally AWS has issues, like they did during this outage, when their S3 had a few hours of downtime. In spite of this outage, no data was lost (Amazon promises 99.9% up-time for S3, but 99.999999999% guarantee of data durability for the files they store in S3). Amazon said it resolved the issue at about 4:10 p.m. CST the same day, and said earlier in the day it identified the cause.
Like many of the largest Internet destinations, Refund Retriever relies on AWS S3. Every day we monitor our infrastructure, and we definitely kept a close eye on this outage, even as short as it was. None of your information was lost or compromised. Our service and your customer dashboard remained available during this time.
We trust AWS, because they have the best infrastructure, and are experts in their field. S3 has proven very dependable over the years, even though the Northern Virginia datacenter was down, S3 remained working in its 13 other regions. We leverage their expertise: instead of reinventing the wheel, our programmers are continually improving our FedEx and UPS auditing solution. In the same way, you need to be running your business, not spinning your wheels with FedEx and UPS.