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Tip: Be Sure the Driver Scans Every Package

By December 4, 2012

Tips from Refund Retriever Here’s a quick tip: when the carrier’s driver arrives to pick up your packages, instruct them to scan every package first. This will reduce risk on your part, and may save you money in the long run. How? Read on …

Many times, the driver for the carrier will simply load your packages onto their truck, and continue on their route. Obviously this saves some time, but what are the side-effects? Turns out, there are many risks, and they will all be borne by you the shipper.

Without an origin scan on a package, the carrier has no proof they ever received it in their system. Obviously the package will be scanned many times once it enters their facilities. Until then, the driver’s route will take it many places. What if the truck is involved in an accident, and the the package is damaged or lost as a result? The carrier has no record of ever having your package, and you may not be reimbursed for your trouble. If, at another stop on the route, the driver leaves the truck open and unattended for a few seconds, anyone may enter the truck and help themself to the contents … here again, if there is no origin scan for the package, the carrier has no record of possessing it, and you may not be reimbursed.

In both of these situations, your shipment is gone, which may mean unhappy customers, the extra cost of shipping again, the hassle of dealing with the situation, and the cost of the lost property.

Nobody is accusing the carriers of negligence … they manage an amazing logistics system and do it well the majority of the time. That said, issues like those above can happen all too easily, and your best defense as a customer is the origin scan — on every package — when the driver picks up from your location.

Therefore, it’s in your best interest to instruct your warehouse manager, shipping clerk, or any related team member to ensure the carrier’s driver scans every package before they are loaded onto the truck.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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