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Tip: Be Sure the Driver Scans Every Package

By December 4, 2012

Tips from Refund Retriever Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages.  Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part, and may save you money in the long run. How? Read on …

Many times, the UPS driver will simply load your packages onto their truck, and continue on their route. Never even scanning the UPS End of Day. Obviously, this saves some time, but what are the side-effects? Turns out, there are many risks, and they will all be borne by you the shipper.

Origin Scans

Without an origin scan on a package, the carrier has no proof they ever received it in their system. Obviously, the package will be scanned many times once it enters their facilities. Until then, the driver’s route will take it many places. What if the truck is involved in an accident, and the package is damaged or lost as a result? The carrier has no record of ever having your package, and you may not be reimbursed for your trouble. UPS End of Day report is for your protection. 

If at another stop on the route, the driver leaves the truck open and unattended for a few seconds, anyone may enter the truck and help themselves to the contents … here again, if there is no origin scan for the package, the carrier has no record of possessing it, and you may not be reimbursed.

In both of these situations, your shipment is gone, which may mean unhappy customers, the extra cost of shipping again, the hassle of dealing with the situation, and the cost of the lost property.

Protect your customers

Nobody is accusing the FedEx or UPS of negligence … they manage an amazing logistics system and do it well the majority of the time. That said, issues like those above can happen all too easily. Your best defense as a customer is the origin scan — on every package — when the FedEx or UPS driver picks up from your location. The UPS end of day scan is very important. 

Therefore, it’s in your best interest to instruct your warehouse manager or shipping clerk to ensure the driver scans every package before they are loaded onto the truck and the UPS End of Day. Run the UPS end of day when your driver arrives and make sure the package count matches the number of scanned packages.  

Shipping Software you need

Since 2006, Refund Retriever has been on a mission to build software to help business shippers.  Our proprietary software will track all deliveries and prove shipping reports to increase your logistics visibility.  

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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