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Response to the Heartbleed bug

By April 14, 2014

Response to the Heartbleed bug If you haven’t updated your password since 4/7, we strongly encourage it.

Google researchers recently found a bug in the security software behind most websites (even Yahoo and Twitter). As a precaution, we strongly encourage all of our users to update their password. It’s quite easy: complete our forgot-password form, click the emailed link, then set your password to something new.

At Refund Retriever we take your security very seriously, so we are quickly responding to this issue. Two thirds of all websites – including major sites with large security budgets – have the software in question, so you may receive more emails like this one. It would be wise to update any other important passwords you use, too. If you operate a website using security measures or requiring PCI compliance, you have a new project.

We are suggesting this as a precautionary measure. We have seen no evidence that any data has been compromised. We have already mitigated the issue on our end, by installing updates and re-issuing security certificates (click your browser’s lock symbol for details), along with other measures.

Now’s a good time to revisit some password tips. Leading experts agree these habits will reduce your risk for many different kinds of threats:

  • Don’t use the same password everywhere
  • Change your passwords regularity – such as weekly / monthly for the most-important passwords, and quarterly / yearly for less-important ones
  • Use a password manager – this makes the previous two tips much more easy to do, along with many other benefits. LastPass and KeePass have great reputations, and there are others out there

Again, security is a top priority, as we’re happy to demonstrate today. For more details, these are some wonderful links:

If nothing else put Heartbleed OpenSSL into Google and that’s a good start.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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