FedEx and UPS offer a money-back guarantee for every express and ground shipment, both domestic and international. You may request a refund or credit for the shipping charges if the carriers miss the published delivery time by even 60 seconds. The exception to this rule every year occurs during the holiday season. Below are the rules you need to know if your shipments do not arrive on time this holiday season and you want to enforce the FedEx & UPS service guarantees
UPS Express Guarantees
Commitment times for domestic and international air packages scheduled for delivery (Black Friday) November 24 and December 18 – 23 will be extended as follows: UPS Next Day Air Early and UPS Worldwide Express Plus services will be extended by 90 minutes and all other air and international air services will be extended to end-of-day. UPS GSR’s are still available.
FedEx Express Guarantees
FedEx Express will not honor the money back service guarantee on Wednesday, November 22, 2017, for shipments that reach their destinations within 90 minutes of the scheduled commitment time. In addition, there also will be no guaranteed service refund credits for packages December 18 to December 23rd for shipments delivered by the end of the day on the published delivery commitment date.
So if your FedEx Priority Overnight package is not delivered by noon the next day, you are not entitled to a refund. If that package makes it anytime within that delivery day, FedEx is within the expanded service guarantee.
FedEx Ground Guarantees
The money-back guarantee for FedEx Ground and FedEx Home Delivery will be suspended for packages picked up on Monday, November 27, through December 24, 2017
UPS Ground Guarantees
For all UPS Ground and UPS Standard shipments picked up or scheduled for delivery between November 27 to December 24, the money-back guarantee is suspended. NO UPS GSR.
If you want to guarantee your packages arrive before Christmas, ship it a few days earlier than normal. FedEx & UPS service guarantees will save you money. If you find yourself running out of time, remember all express services are guaranteed to arrive by the end of the day. Do not count on an early delivery.