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Ask The Experts: Dylan of U-PIC Shipping Insurance

By Last updated on: December 19, 2018

U-PIC Insurance Services, Inc., is the leading provider in low-cost shipping insurance to businesses and individuals. Packages are covered against damage, loss, and shortage with a savings of up to 85% less than the carriers charge. U-PIC is the provider of choice for package insurance for leading eCommerce companies and their clients. Continue to shop with your carriers such as USPS, FedEx, and UPS and insure them with U-PIC for less.

U-PIC offers low competitive rates, referral programs, and an expedited online claims process. U-PIC has been insuring packages since 1989 and is underwritten by Navigators Group, Inc., an international specialty insurance holding company.

Refund Retriever teamed up with U-PIC Insurance to offer shippers deeply discounted rates on declared value fees. You can set up an account with U-PIC, here.


Dylan Scott, VP of Sales

Dylan specializes in working with some of U-PIC’s larger clients and partners. He has been with the company for almost ten years and is one of the most recognizable figures in the industry. His knowledge and experience are unsurpassed by most. If you want to talk to Dylan, you can call him at 800-955-4623 x6375 or shoot him at an email at any time.




Porch pirates, anything a shipper can do to lessen the impact of these guys?

  • This is a tough one because when it boils down to it, the tenacity of the porch pirate will likely be able to overcome most solutions put in place. We’ve looked into this extensively, and the truth is, most good options do not fall on the shipper, they fall on the buyer. We made a blog about this not too long ago, but in short, discreet packaging that does not call attention to it is likely the best option that the shipper has.
  • From the buyer standpoint, there are several options available. We cover some of them in detail on our blog, but some things that people may want to think about are as follows:
    • Shipping packages to their place of work
    • Designating a package drop-off point with the carrier that is out of the public eye
    • Working with neighbors who maybe work from home or are retired, who can retrieve packages when they are delivered
    • Installing security cameras

If a recipient suspects a stolen package, what should they do?

  • Buyers should first contact the carrier to be sure that it was delivered. Large carriers like FedEx, USPS, and UPS will have checks and balances in place that will allow them to know rather certainly that a package was in fact delivered. If it is not there when the recipient gets home, after checking with the carrier, they should notify their local law enforcement agency and the company from which the item was purchased.

What is the best advice for shippers to prevent lost packages?

  • Make sure that you are using sturdy packaging, and make sure your labels are secure. Perhaps throw an additional label inside of the package in the event the outside label becomes detached. Stay on top of the delivery cycle. Utilize a shipping platform that has a native tracking solution, or one that offers tracking as a plug-in. Preventing lost packages is a challenge, but if you are tracking the delivery and it shows that there is a problem, the faster you take action, the happier your customers will be.

What do you think the industry will look like in five or ten years time?

  • I think crowdsourced deliveries will inevitably become second nature for sellers and buyers alike. I’ve seen rapid volume growth with some of the players that are new to the scene, and even some of our partners pushing to get a strong foothold. As the world over has continue demand and pushing sellers to find creative ways to keep their business, my expectation is for this space to grow, and grow rapidly over the next 3-5 years.
Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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