Category

auditing

Damaged Package Claims Process: UPS

The UPS damaged package claim process is much easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages.  UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the…

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The Refund of the Jedi (Part 3)

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

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The Carrier Strikes Back (Part 2)

FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…

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Internet Retailer Conference & Exhibition – IRCE 2017

IRCE is here!   IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….

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How does the cost of transportation impact your business?

If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…

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Hall of Fame – $800 Dim-Weight Refund

Parcel Recovery

DIM Weight Refund FedEx and UPS calculate the dimensional weight on all packages. Any package you send will be charged for the higher amount of DIM or actual weight. Thus, you are paying for shipping weight that is not even present. Today’s hall-of-fame post is a dimensional-weight error on a package shipped…

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Tip: Always Immediately Void Unused UPS Return Labels

Parcel Management

Here’s a money-saving tip: always immediately Void unused UPS Return shipping labels! Unused UPS Labels Generally, unused UPS labels (un-shipped packages, non-shipments) can be voided for quite sometime after the label was generated. After all, the shipment was never physically processed, UPS has transported nothing for you for this package,…

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Hall of Fame – Recent $925 Refund

Parcel Recovery

Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…

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