Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers will contact Refund Retriever because their current auditing company just isn’t getting the job done. The rate of late delivery credits fluctuates from week to week but…
While Alibaba and Amazon dominate the marketplace industry, it’s not just these two online giants that capture consumer dollars. In addition to helping strengthen the parcel business along the way. With a reported $1.55 trillion dollars spent in the top 75 marketplaces in 2017, it’s fair to say that the…
FedEx & UPS Guaranteed Service refunds are a part of a smart shippers toolbox. Shipping is an essential part of business operations for companies small and large alike. In fact, it was reported that FedEx and UPS collectively ship nearly 12 Billion packages each year… and this number is rising…
What is freight post audit? More and more shippers are turning to freight and LTL to move goods. This is leading to increasing dependence on third-party freight bill auditing services to save time and money. Freight Audit is the process of examining and verifying freight bills for accuracy, This includes truckload…
Looking ahead to 2018, it’s becoming increasingly clear how vital data is to a shipper’s business. Many shippers want to know UPS vs FedEx rates, which is better. Through data, you can identify how much you ship, when you ship and what your costs are for shipping in addition to…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…
Click for sound Refund Retriever sponsors and attends many trade-shows each year. Twice a year we…
UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…
FedEx and UPS have increased surcharges for packages shipped during these busy shipping seasons. FedEx will increase three surcharges and UPS will implement new peak season surcharges. UPS’s fees apply mainly to residential deliveries since they are inefficient due to homes being more spread out. FedEx Rate Increase The following…
Amazon will be holding the third annual Amazon Prime day on July 11, 2017, for Prime members. This year the event will last for 30 hours and be full of deals that are too good to resist. There are numerous deals available and since this event is lasting 30 hours…
IRCE is here! IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….
United Parcel Service Inc. is now extending Ground service to Saturday in order to get your e-commerce packages delivered one business day earlier than before. Previously, packages that would have been delivered on Monday will now arrive on Saturday. Ground pickups on Saturday have the ability to be delivered on Monday….
In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…
The last time we blogged about weird Amazon Prime shipments was back in December, and here we are again! I was supposed to receive a package on Saturday for my dehumidifier that I purchased on Amazon. The tracking stated it was delivered around 4 pm. We received our regular mail…
Click for sound Looking for the perfect gift for that business partner that is just so hard to shop for?? Why not share a refund with Refund Retriever! As a parcel audit client of Refund Retriever, we have a great referral program that allows you to share our FedEx and…
The money-back guarantee for some of FedEx services has changed for this holiday season. Make sure to review the new terms, especially FedEx Ground and Home Delivery!! HERE’S A LINK TO 2017 HOLIDAY SCHEDULE AND CLOSURES. FedEx Ground Packages tendered to FedEx Ground for delivery on the day after Thanksgiving…
If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
Click for sound 0:36 Here at Refund Retriever, we are constantly improving our refund technology…
Additional Handling Surcharge Increases for FedEx & UPS are here. Once again, FedEx and UPS are on the same page and both made changes for additional handling charges on ground packages. FedEx and UPS have increased their surcharges to include a handling fee on packages that are longer than 48…
IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…
A trend we are seeing in the ever-changing parcel negotiation world is carriers offering some sort of greater discount in exchange for foregoing the guaranteed service refund claims process. This exchange would obviously affect shippers differently depending on the types of services used the most. But, delivering packages on time…
Do UPS or FedEx automatically give late package refunds? Yes, every once in a blue moon we see a rare guaranteed late package refunded by FedEx without any request necessary. For UPS, the answer is no. We have never seen UPS give a GSR refund on a late delivered parcel…
FedEx UPS Holiday shipping guarantees you should know. Did you know that each package you send out is guaranteed to arrive on time or it’s free? The holidays present a different set of rules for this late delivery guarantee that you should know about. Before you refund your buyer for…
Today’s hall-of-fame post is about a very happy customer of ours. Recently, their UPS invoice for the week was over $20,000, but we managed to drop that amount by over $2000 in refunds. That’s a 10% drop in shipping costs for the week, thanks to our efforts! Our customer received…
DIM Weight Refund FedEx and UPS calculate the dimensional weight on all packages. Any package you send will be charged for the higher amount of DIM or actual weight. Thus, you are paying for shipping weight that is not even present. Today’s hall-of-fame post is a dimensional-weight error on a package shipped…
Here’s a money-saving tip: always immediately Void unused UPS Return shipping labels! Unused UPS Labels Generally, unused UPS labels (un-shipped packages, non-shipments) can be voided for quite sometime after the label was generated. After all, the shipment was never physically processed, UPS has transported nothing for you for this package,…
Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…
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