The FedEx unauthorized package charge is a fee rarely seen by shippers, but when it appears, a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling. Generally, FedEx announces these fee increases in September each year, and they go into…
Many FedEx shippers see an additional handling charge on their FedEx invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to FedEx’s characteristics. They have to treat the box differently than the rest. So…
All Refund Retriever customers must use the UPS online billing center in order to collect on all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your…
UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. Standard Saturday delivery applies for delivery to the top 100 metro areas. UPS express and international deliveries have been available on Saturday for many years….
The much anticipated biannual ASD Market Week trade show will be held on March 22nd to March 25, 2020, at the Las Vegas Convention Center with Refund Retriever located in the central hall lobby participating in the Independent Retailer Conference. Ever wondered about the history of ASD Market Week? ASD…
Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…
The Internet Retailer Conference & Exhibition (IRCE), held in Chicago at McCormick Place West from June 5-8, has everything you need to succeed and grow in e-commerce. It draws more than 10,000 e-commerce professionals, more than 130 speaking sessions, 16 tracks, and 300+ vendor exhibitions.
Refund Retriever is proud to return for our third Channel Advisor Catalyst 2018 this April. ChannelAdvisor Catalyst is an educational e-commerce conference for online sellers to evolve strategy, accelerate growth and connection to new people. The show is filled with talks from some of the biggest players in the business including…
Refund Retriever is joining FotoZoomer and RS Associates for Print & Ship Symposium in Las Vegas from February 24-25. All matters are covered from print operations, print management software, shipping prep, point of sale entry, accounting, production techniques, hardware care and more marketing than most people can handle. Join us…
Join Refund Retriever and other vendors for a weekend of training and networking with other PostalMate users at the PostalMate Regional Event – Houston. The first training event of the year is being hosted in our city, Houston, at the Courtyard Houston I-10, from February 10-11! What is PostalMate? PostalMate is…
Refund Retriever is coming back to Halloween & Party Expo to take part in the retailer panel discussions and retail roundtables led by Retail Minded’s Nicole Reyhle – with each experience designed to strengthen retailer operations and success. Halloween & Party Expo will have an all-new and redesigned retailer education program for 2018….
Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, small and large businesses can connect with suppliers and consumers faster than ever. Here are 10 interesting shipping facts. Parcel delivery has come a long way since the days of delivering by…
We at Refund Retriever like to give back each year. We participate in Cystic Fibrosis Foundation fundraising events such as Great Strides and Shoot 4 The Cure. What is Cystic Fibrosis (CF)? According to the Cystic Fibrosis Foundation, “Cystic fibrosis is a progressive, genetic disease that causes…
Last month FedEx announced that they will be their raising shipping rates once again in 2018 for FedEx Ground, FedEx Express, and FedEx Freight by an average 4.9%. FedEx Ground Multiweight and Smartpost rates will also change. Since there are many changes in rates, we will split these…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…
Everyone here at Refund Retriever weathered the storm and we are moving forward. We experienced no disruption in services, all FedEx and UPS parcel auditing was unaffected thanks to our brilliant programmers and infrastructure. Feel free to call us at 800-441-8085 if you have any questions. Some of us are…
UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…
You may have heard about the large cyber attack that affected computers all over the world on May 12, 2017, known as “Wanna Cry” (also known as “Wanna Crypt” and by other names). This affected universities, hospitals, and companies large and small all over the world (including our friends over…
In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…
Taxjar tips to give your business a sales tax inspection. The New Year is a perfect time to evaluate the old and implement the new. For business owners, this means stepping on the gas on what has worked in the past, and improving those business processes that may be holding…
Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based off a…
As your business grows, so should freight costs. Above average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spend becomes a large percentage of total revenue, it starts to have a negative impact overall. Refund Retriever is proud to introduce Freight Retriever….
With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…
If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
Click for sound 0:36 Here at Refund Retriever, we are constantly improving our refund technology…
IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…
Refund Retriever is proud to announce our sponsorship for the 2016 Woo Commerce WooConf. Come speak with us April 6-8, 2016 deep in the heart of Austin, Texas. WooCommerce is an open source e-commerce plugin for WordPress. It is designed for small to large-sized online merchants using WordPress. WooConf will…
A few years ago, the Houston Chronicle published an article about us by Sandra Bretting. You can find it in the Business section, page D4, of Sunday’s paper. Or read about it online, here. Refund Retriever’s Houston Chronicle write-up was very significant in our history. Refund Retriever Houston Chronicle Article…
