All Refund Retriever customers must use the UPS online billing center in order to collect on all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your…
FedEx Increases Unauthorized and Additional Handling Fees! FedEx recently announced general changes to surcharges on unauthorized shipments and packages that require additional handling; these higher fees go into effect September 3, 2018. FedEx’s Unauthorized Package Charge will more than double, from $300 to $675. The additional handling surcharge for packages…
UPS Ground on Saturday is here! UPS express and international deliveries have been available on Saturday for many years. The U.S. Postal Service and FedEx both offer ground delivery on Saturday, UPS will now pick up and sort packages on Saturday for the first time ever. Residential customers can receive ground shipments…
The much anticipated biannual ASD Market Week trade show will be held on July 29th through August 1st at the Las Vegas Convention Center with Refund Retriever located in the central hall lobby participating in the Independent Retailer Conference. Ever wanted to know ASD Market Week history? ASD Market Week…
UPS once again is increasing more accessorial surcharge fees, this greater cost of transportation impacts your business’ daily operations. UPS is raising the additional handling fee from $ 12.00 to $ 19.00. This fee was only $8.50 in 2013 and $10.85 in 2017. This increase of $7.00 is the largest…
Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…
United Parcel Service Inc will begin charging an additional $150 on June 4, 2018, to handle oversized packages and an additional new charge for packages with mislabeled dimensions. Over maximum limit packages heavier than 150 pounds will increase from $500 to $650, a $150 increase. WHY IS UPS CHARGING YOU…
The Internet Retailer Conference & Exhibition (IRCE), held in Chicago at McCormick Place West from June 5-8, has everything you need to succeed and grow in e-commerce. It draws more than 10,000 e-commerce professionals, more than 130 speaking sessions, 16 tracks, and 300+ vendor exhibitions.
Refund Retriever is proud to return for our third Channel Advisor Catalyst 2018 this April. ChannelAdvisor Catalyst is an educational e-commerce conference for online sellers to evolve strategy, accelerate growth and connection to new people. The show is filled with talks from some of the biggest players in the business including…
Refund Retriever has been exhibiting at ASD Market Week for years. In addition, we have proudly taken part of the Independent Retailer Conference (IRC) since March 2015. ASD Market Week is the most comprehensive B2B trade show that brings the world’s widest variety of retail merchandise together in one efficient…
Refund Retriever is joining FotoZoomer and RS Associates for Print & Ship Symposium in Las Vegas from February 24-25. All matters are covered from print operations, print management software, shipping prep, point of sale entry, accounting, production techniques, hardware care and more marketing than most people can handle. Join us…
Join Refund Retriever and other vendors for a weekend of training and networking with other PostalMate users at the PostalMate Regional Event – Houston. The first training event of the year is being hosted in our city, Houston, at the Courtyard Houston I-10, from February 10-11! What is PostalMate? PostalMate is…
Refund Retriever is coming back to Halloween & Party Expo to take part in the retailer panel discussions and retail roundtables led by Retail Minded’s Nicole Reyhle – with each experience designed to strengthen retailer operations and success. Halloween & Party Expo will have an all-new and redesigned retailer education program for 2018….
Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, businesses small and large can connect with suppliers and consumers alike faster than ever before. Parcel delivery has come a long way since the days of delivering by horseback and now consists…
In our recent blog we mentioned that as a parcel shipper you must understand what extra fees may be applied to your shipping overhead. Last month, UPS announced their upcoming Value-Added Services and Other Charges that for the most part will be effective as of December 24, 2017. Below are some highlights…
We at Refund Retriever like to give back each year. We participate in Cystic Fibrosis Foundation fundraising events such as Great Strides and Shoot 4 The Cure. What is Cystic Fibrosis (CF)? According to the Cystic Fibrosis Foundation, “Cystic fibrosis is a progressive, genetic disease that causes…
Last month FedEx announced that they will be their raising shipping rates once again in 2018 for FedEx Ground, FedEx Express, and FedEx Freight by an average 4.9%. FedEx Ground Multiweight and Smartpost rates will also change. Since there are many changes in rates, we will split these…
FedEx recently sent out an email to account holders to remind users that FedEx is not adding additional holiday residential surcharges as UPS is doing. However, there will be increased charges on Additional Handling, Oversize and Ground Unauthorized Surcharges during the holiday season to express and ground packages. Here are the 2017…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…
Everyone here at Refund Retriever weathered the storm and we are moving forward. We experienced no disruption in services, all FedEx and UPS parcel auditing was unaffected thanks to our brilliant programmers and infrastructure. Feel free to call us at 800-441-8085 if you have any questions. Some of us are…
UPS provides a variety of UPS pickup options depending upon a shipper’s needs. Every shipper is different so it is helpful to know all the options that are available to busy UPS shippers. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with…
FedEx and UPS have increased surcharges for packages shipped during these busy shipping seasons. FedEx will increase three surcharges and UPS will implement new peak season surcharges. UPS’s fees apply mainly to residential deliveries since they are inefficient due to homes being more spread out. FedEx Rate Increase The following…
Amazon will be holding the third annual Amazon Prime day on July 11, 2017, for Prime members. This year the event will last for 30 hours and be full of deals that are too good to resist. There are numerous deals available and since this event is lasting 30 hours…
United Parcel Service Inc. is now extending Ground service to Saturday in order to get your e-commerce packages delivered one business day earlier than before. Previously, packages that would have been delivered on Monday will now arrive on Saturday. Ground pickups on Saturday have the ability to be delivered on Monday….
You may have heard about the large cyber attack that affected computers all over the world on May 12, 2017, known as “Wanna Cry” (also known as “Wanna Crypt” and by other names). This affected universities, hospitals, and companies large and small all over the world (including our friends over…
Each year FedEx and UPS increase rates, everyone knows this but how much are the increases for each service and how can you be proactive to save money on your shipping? Let’s look at the true increases and what you can do to keep your shipping costs as low as…
In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…
FedEx Money-Back Guarantee Waiver It’s true that FedEx guarantees the on-time delivery of your Ground and Express packages, but not every shipment is on time. If they deliver that FedEx Home Delivery package just 60 seconds late, you are entitled to a 100 percent refund of the shipping…
Taxjar tips to give your business a sales tax inspection. The New Year is a perfect time to evaluate the old and implement the new. For business owners, this means stepping on the gas on what has worked in the past, and improving those business processes that may be holding…
Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based off a…
As your business grows, so should freight costs. Above average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spend becomes a large percentage of total revenue, it starts to have a negative impact overall. Refund Retriever is proud to introduce Freight Retriever….
With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…
FedEx has announced shipping rate and surcharge changes for 2017 that do not match those announced by UPS on September 1st. Effective January 2, 2017 FedEx will increase shipping rates as follows: FedEx Express will increase shipping rates by an average of 3.9% for US services UPS services will increase…
The money-back guarantee for some of FedEx services has changed for this holiday season. Make sure to review the new terms, especially FedEx Ground and Home Delivery!! HERE’S A LINK TO 2017 HOLIDAY SCHEDULE AND CLOSURES. FedEx Ground Packages tendered to FedEx Ground for delivery on the day after Thanksgiving…
2019 UPS Rate Increase (GRI) Is UPS Cheaper? UPS will raise rates by 4.9% on average for services commonly used by online retailers. According to a press release issued by UPS, the increases on UPS Ground and UPS Air and International delivery will be effective on the day after Christmas,…
If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
Click for sound 0:36 Here at Refund Retriever, we are constantly improving our refund technology…
Additional Handling Surcharge Increases for FedEx & UPS are here. Once again, FedEx and UPS are on the same page and both made changes for additional handling charges on ground packages. FedEx and UPS have increased their surcharges to include a handling fee on packages that are longer than 48…
IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…
Refund Retriever is proud to announce our sponsorship for the 2016 Woo Commerce WooConf. Come speak with us April 6-8, 2016 deep in the heart of Austin, Texas. WooCommerce is an open source e-commerce plugin for WordPress. It is designed for small to large-sized online merchants using WordPress. WooConf will…
Come visit Refund Retriever from February 28 to March 2nd at ASD Market Week located in the Las Vegas Convention Center. If you use UPS or FedEx, you cannot afford to miss speaking with us. Each UPS and FedEx Ground, Express, or International package is guaranteed to arrive on time…
Extra, extra, read all about … us! Yesterday, the Houston Chronicle published an article about us by Sandra Bretting. You can find it in the Business section, page D4, of Sunday’s paper. Or read about it online, here. Houston’s shipment auditing experts Our late delivery and billing mistake shipping software…
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