Thanks for checking out our podcast, The Shipper’s Toolbox! There are lots of different ways to listen. The podcast is currently available on iTunesiHeart, and Spotify.  If you are not ready to read our blog posts, download a podcast and listen anytime.  Reach out with suggestions or questions, or if you would like to be a guest, let us know!


Does your business use FedEx or UPS? If any domestic or express package (even ground) is delivered even 60 seconds late, you’re entitled to a full refund! Refund Retriever has provided businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006.

About the Shipper’s Toolbox Host…

Refund Retriever’s founder, Brian C. Gibbs, started the company in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA.


Brian is a frequent speaker at many tradeshows and educational seminars. He is also a regular contributor to media outlets that include Forbes, FreightWaves,, ShipWorks, TaxJar, and many others. Lastly, let us know if you have ideas or would like to be a guest on The Shipper’s Toolbox.