When a fulfillment center damages products in inventory, Amazon is should reimburse the value of that product. Incidentally, this doesn’t always happen automatically.
Amazon can lose inventory. Our process identifies products Amazon loses but never reimburses the account. We file a dispute to receive the refunds you deserve.
Returns Not Sent Back
If a customer initiates a return, Amazon automatically deducts the amount from your seller account. But, if the customer doesn’t return the product to Amazon, they must reimburse you.
Incomplete Return Process
Ever have a return missing a crucial part that makes the item unsellable? If someone is not monitoring your system, you might not receive the full reimbursement due.
Why Does Amazon Owe Most FBA Sellers Money?
Amazon Inventory Lifecycle Tracking & Auditing
Mishandled Refunds & Returns
Disposed of Inventory
Inbound Shipment Discrepancies
Lost & Misplaced Inventory
All of our cases are submitted manually by someone on our team who verifies the validity of the case before raising it with Amazon Seller Central. This ensures that we operate efficiently and comply with the Amazon Terms of Service (TOS).
How can I tell the difference between the refunds received due to Refund Retriever's effort vs the random credits I receive from Amazon with no action on my part?
When we set your account up, you will have an additional Amazon Seller Central case ID generated by our staff. We will only charge a fee for recoveries and refunds obtained through that case ID.
Any other reimbursements you may receive, whether generated by your own staff or by Amazon, will not be included in our reporting and fees.
From the start date, our team will manually audit all of your storefront data from the last 18 months. This is the furthest Amazon’s FBA Reimbursement Policy will allow you to claim for discrepancies. Amazon has a limited 9-month window for inbound shipment claims. We’ll sniff through all of your data to make sure you are properly reimbursed for any discrepancies that haven’t been auto-reconciled by Amazon, or by a member of your team!
We audit your entire Amazon inventory lifecycle for:
- Missing from inbound
- Lost inventory
- Damaged inventory
- Disposed of inventory
- Return issues
- Open product returns
- Empty product returns
- Incorrect product returns
- Much more
While we don’t recommend this, it is something we can do. Keep in mind, Amazon has a 9 month window for inbound shipment claims.
The fee for our service will be 30% of the refunds recovered by our team. If we find you nothing, you owe us nothing!