Damaged Inventory
When a fulfillment center damages products in inventory, Amazon should reimburse the value of that product. Incidentally, this doesn’t always happen automatically.
Lost Inventory
Amazon can lose inventory. Our process identifies products Amazon loses but never reimburses the account. We file a dispute to receive the refunds you deserve.
Returns Not Sent Back
Amazon automatically deducts the amount from your seller account if a customer initiates a return. But, if the customer doesn’t return the product to Amazon, they must reimburse you.
Incomplete Return Process
Ever have a return missing a crucial part that makes the item unsellable? With no FBA refund manager monitoring your inventory, you might not receive the full reimbursement.
What Amazon Refunds reimbursements do we cover??
Here’s what we cover to ensure you’re getting back what’s owed to you:
Inbound Shipments
- Canceled Shipments
- Receiving discrepancy
- Inbound shipment damaged by carrier
Lost Items
- Lost in Transit
- Lost in the warehouse
- Unfair reimbursement
Damaged Items
- Damaged item in the warehouse
- Disposed by Amazon
- Unfair reimbursement
Customer Returns
- Refunded orders after 60 days
- Customer refund more than the cost
- The wrong item was returned
- Chargeback never refunded
Overages & Discrepancies
- Removal Orders
- Incorrect weights and dimensions
- Overcharged orders
Why Does Amazon Owe Most FBA Sellers Money?
Amazon Inventory Lifecycle Tracking & Auditing
Mishandled Refunds & Returns
Disposed of Inventory
Inbound Shipment Discrepancies
Lost & Misplaced Inventory
Incorrect Quantities
Damaged Inventory
Are your cases automated?
All of our FBA reimbursement cases are submitted manually. Our FBA refunds manager team verifies the validity of the case before raising it with Amazon Seller Central. This ensures we operate efficiently and comply with the Amazon Terms of Service (TOS).
March 10, 2025 Update to the FBA inventory reimbursement policy
Amazon has updated its Fulfillment by Amazon (FBA) inventory reimbursement policy for items lost or damaged before a customer order. Effective March 10, 2025, reimbursements will be based on the product’s manufacturing cost. “Manufacturing cost” is defined as the expense incurred to source a product from a manufacturer, wholesaler, reseller, or the production cost if you are the manufacturer. This definition excludes additional expenses such as shipping, handling, customs duties, and other related costs.
To offer sellers greater control and accuracy, Amazon provides two options for determining manufacturing costs:
- Amazon’s Estimate: Amazon will supply a manufacturing cost estimate based on a comprehensive evaluation of comparable products sold by Amazon, other sellers, and through wholesale channels.
- Seller-Provided Costs: Sellers can directly provide their manufacturing costs. If no cost is provided, Amazon’s estimate will be applied, which sellers can update when ready.
In January 2025, sellers can view and manage manufacturing costs in the Inventory Defect and Reimbursement portal using the new “Manage Your Manufacturing Cost” page
How can I tell the difference between the refunds received due to Refund Retriever's effort vs the random credits I receive from Amazon with no action on my part?
When we set your Amazon FBA seller account up for Amazon Refunds, you will have an additional Amazon Seller Central case ID generated by our Amazon refunds manager staff. We will only charge a fee for recoveries and refunds obtained through that case ID.
Any other Amazon refund reimbursements you may receive, whether generated by your staff or Amazon, will not be included in our reporting and fees.
How far back can you audit my Amazon Seller/Vendor Central Account?
From the start date, our team will manually audit all of your storefront data from the last 18 months. This is the furthest Amazon’s FBA Reimbursement Policy will allow you to claim for discrepancies. Amazon has a limited 9-month window for inbound shipment claims. We’ll sniff through all of your data to make sure you are properly reimbursed for any discrepancies that haven’t been auto-reconciled by Amazon, or by a member of your team!
What types of cases do we cover for FBA sellers?
We audit your entire Amazon inventory lifecycle for:
-
- Missing from inbound
- Lost inventory
- Damaged inventory
- Disposed of inventory
- Return issues
- Open product returns
- Empty product returns
- Incorrect product returns
- Much more
Can I turn off the inbound shipment auditing - I can do this myself?
While we don’t recommend this, it is something we can do. Keep in mind, Amazon has a 9 month window for inbound shipment claims.
What are your fees?
The Amazon refunds manager service fee is 30% of the refunds recovered by our team. If we find you nothing, you owe us nothing!
What do I need to start reimbursement recovery?
You will need to create a limited-access user account on Amazon Seller Central for your case manager. This will allow the case manager to access only the necessary functions, such as reporting and support case management.
What if I already submitted a Amazon Refund claim on my own?
We only charge you for Amazon Refund claims initiated by your case manager. We will not take credit for your submitted cases or reimbursements undertaken by Amazon.
