News, information, and discussion about Refund Retriever:

  • Shipping & The Holidays: 5 Ways To Get Prepared

    22 October, 2018

    ‘Tis the season of shopping… and shipping. In fact, in 2017 it was reported by Shopify that $1 billion in sales took place online everyday from November 1-22, and on Cyber Monday alone $6.6 billion in online sales were recorded. Collectively, the holiday season saw $108.15 billion in e-commerce sales – an impressive number that undoubtedly could not exist without shipping. Keeping this in mind, there is no time like the present to get your shipping strategies in place to ensure you’re ready for the upcoming shipping influx that will take place this holiday season.

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    Shipping & The Holidays: 5 Ways To Get Prepared
  • Do UPS and FedEx Owe You Shipping Refunds?

    12 October, 2018

    ASD LIVE host Nicole Reyhle sat down with Founder and President of Refund Retriever, Brian Gibbs, at ASD Market Week this August 2018.

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    Do UPS and FedEx Owe You Shipping Refunds?
  • FedEx & UPS Peak Season Surcharges

    3 October, 2018

    For the second year in a row, UPS and FedEx will enforce peak season surcharges that will impact shipping costs for e-commerce businesses this holiday season. Peak season charges are here to stay, and there is no getting around this so let’s dive into the details.

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    FedEx & UPS Peak Season Surcharges
  • 3 Tips to Help Manage Holiday Shipping Issues for Online Sellers

    17 September, 2018

    With the holidays quickly approaching, businesses need to strategize now how they can best prepare for the upcoming influx of shipping… as well as shipping issues that may arise later. Among the potential problems that shippers should be aware of include damaged packages, lost or undeliverable parcels, unexpected surcharges and more. To help your business prepare for the busiest shipping season of the year, consider these three tips.

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    3 Tips to Help Manage Holiday Shipping Issues for Online Sellers
  • Six Retail Experts Share Their Insight on How to Excel in Commerce

    8 August, 2018

    Running a successful retail business is a balancing act and to be successful you need to be able to juggle multiple demands with surprising twists and turns at any minute. From balancing financial accounts to identifying in-store merchandising strategies and more, it’s fair to say a retailers’ work is never done. It goes without saying that this can get often be overwhelming… yet when you allow yourself time to slow down, evaluate your business and welcome expert insight, things suddenly do not have to feel so overwhelming.

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    Six Retail Experts Share Their Insight on How to Excel in Commerce
  • Can Retailers Compete Against Free Shipping?

    25 July, 2018

    We wrote an article featured in OffPrice Retailing Magazine titled, "Can Retailers Compete Against Free Shipping?" If you’re a small business owner retailer, it can be frustrating to compete with the big box stores and large retailers guys, especially during the holidays. E-Commerce businesses like Amazon can offer free shipping to their customers due to the large amount of product they move every day. Luckily, there are several strategies that smaller stores can implement to increase foot traffic, earn customer loyalty, and even boost revenue.

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    Can Retailers Compete Against Free Shipping?
  • Does the UPS Over Maximum Limit Charge Have You at Your Limit?

    25 July, 2018

    Article shared with permission from the Refund Retriever blog on AMBC: Association of Mail & Business Centers United Parcel Service Inc will begin charging an additional $150 on June 4, 2018, to handle oversized packages and an additional new charge for packages with mislabeled dimensions. Over maximum limit packages heavier than 150 pounds will increase from $500 to $650, a $150 increase.

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    Does the UPS Over Maximum Limit Charge Have You at Your Limit?
  • 51 Indispensable Amazon Seller Tools in 2018

    24 July, 2018

    Refund Retriever made the top "51 Indispensable Amazon Seller Tools in 2018" Check out #5 on the list!

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    51 Indispensable Amazon Seller Tools in 2018
  • Shipping Tips for Multi-Channel Sellers: What You Need to Know

    24 July, 2018

    Brian Gibbs recently wrote a guest blog for Skubana on "Shipping Tips for Multi-Channel Sellers: What You Need to Know" Incorporating a multi-channel sales strategy into your e-commerce goals not only allows you to expand your product listings, but it also increases your chance for more online exposure and promotional offerings. Collectively, these efforts provide multi-channel sellers the opportunity to reach an expansive marketplace and gain more consumer attention – something any online seller can appreciate. These efforts, however, don’t come easily. It takes time, it takes strategy and it takes effort to fully reach online selling goals – particularly when multiple channels are involved. This said, there are ways to help ease your online selling efforts and among them include streamlining and optimizing your shipping strategies. By doing this, sellers gain more clarity to where products are being shipped, more insight to the realities of their shipping overhead and more ways to make smarter, more strategic decisions in their future shipping efforts.

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    Shipping Tips for Multi-Channel Sellers: What You Need to Know
  • Why Same-Day Shipping is Vital for Your Small Business

    17 July, 2018

    Brian Gibbs quoted in a blog, "Why Same-Day Shipping is Vital for Your Small Business" on www.ncrsilver.com. With a smartphone in the palm of nearly every American’s hand, the ability to quickly gratify consumer demands is becoming more than a means of differentiation — it’s critical to your small business’ success. To remain competitive, small business owners must find ways to capitalize on so-called “micro-moments” and provide shoppers with fast — even instant — access to their goods. And for an e-commerce merchant, that means providing options for same-day shipping.

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    Why Same-Day Shipping is Vital for Your Small Business
  • Here’s what to do if Amazon packages go missing

    17 July, 2018

    Brian Gibbs quoted in an article "Here's what to do if Amazon packages go missing" on CreditCards.com. “There’s a lot of (prevention) things that can be done, but they take a little more time and effort on the part of the consumer,” said Brian C. Gibbs, CEO of Refund Retriever, a shipping analytics company in Houston.

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    Here’s what to do if Amazon packages go missing
  • Understanding Shipping Surcharges

    19 June, 2018

    Brian Gibbs recently wrote a guest blog for BigCommerce on "Understanding Shipping Surcharges." All ecommerce businesses are affected by shipping surcharges. Here are examples of common types of surcharge fees and how they may affect your bottom line.

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    Understanding Shipping Surcharges
  • 5 Tips to Improve E-commerce Shipping

    19 June, 2018

    Brian Gibbs recently wrote a guest blog for ShipWorks on "5 Tips to Improve E-commerce Shipping." With e-commerce purchasing increasing year after year, it’s critical for online sellers to identify ways to strengthen their shipping efforts. Making shipping a priority when it comes to optimizing e-commerce businesses must top to-do-lists in order to keep online shoppers happy and online sellers successful. Keeping this in mind, consider how the five points below can help.

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    5 Tips to Improve E-commerce Shipping
  • Parcel vs Freight LTL Shipping: What to Choose to Maximize Savings

    23 May, 2018

    Brian Gibbs recently wrote an article for Off-Price Retailing Magazine on "Parcel vs Freight LTL Shipping: What to Choose to Maximize Savings. Looking to save money when it comes to your shipping strategies? One way to do this is to identify when to use parcel shipping versus freight LTL shipping. All too often, retailers don’t realize the key differences between these two shipping options and spend unnecessary dollars.

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    Parcel vs Freight LTL Shipping: What to Choose to Maximize Savings
  • Refund Retriever Announces Alliance with ChannelAdvisor

    16 April, 2018

    Refund Retriever, a logistics small parcel auditing company, is forming an alliance with ChannelAdvisor, a leading provider of cloud-based e-commerce solutions, to provide FedEx and UPS account holders with cloud-based visibility and cost saving solutions

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    Refund Retriever Announces Alliance with ChannelAdvisor
  • Stay on Top of Store Expenditures

    16 April, 2018

    Those little overages add up, as do the refunds you are entitled to when a UPS or FedEx shipment is late. We love Refund Retriever, a company that automatically detects issues with your shipments, applies for refunds, and verifies that those refunds are credited back to your account. All you pay is a percentage of what is retrieved.

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    Stay on Top of Store Expenditures
  • 3 Ways Shipping Will Disrupt Retail As We Know It

    16 April, 2018

    What can merchants and shippers alike expect from the ongoing demands that consumers are placing on them when it comes to strengthening their shipping effort, while also aiming to keep up with the growing disruption impacting shipping right now...

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    3 Ways Shipping Will Disrupt Retail As We Know It
  • FedEx and UPS Shipping Contract Negotiations: Your Checklist to Getting Them Done Right

    19 March, 2018

    Ten hot tips from Brian Gibbs to make sure you don’t pay sky-high prices, when you sign up or renew your contract with FedEx or UPS

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    FedEx and UPS Shipping Contract Negotiations: Your Checklist to Getting Them Done Right
  • LOOKING AHEAD TO 2018: 5 THINGS ALL RETAILERS NEED TO KNOW

    21 February, 2018

    The start of a New Year is an exciting time for merchants. It welcomes change while also introducing opportunities… and of course, allows for new goals, new expectations and new standards to be put in place. Among them? Making 2018 your best year yet as a merchant. To help? Consider the below five tips.

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    LOOKING AHEAD TO 2018: 5 THINGS ALL RETAILERS NEED TO KNOW
  • How Shipping Can Strengthen Online Conversions & Your Overall Business Sales

    21 February, 2018

    Among the most discussed strategies of online merchants is the value – and challenges – that free shipping presents. To consumers, however, free shipping is black and white. When choosing to make a purchase that includes free shipping, customers feel as if their shipping costs are being saved entirely – yet really it’s savvy merchants having wrapped the cost of shipping into the price of the products being sold. The perception of this to consumers is what truly matters, however, and thus should matter to online sellers, as well. Whether it’s offering free shipping, providing overnight shipping services or more, there are a variety of variables to consider when it comes to strengthening your shipping online conversions – all of which also influence how consumers engage both immediately and long-term with your website. To enhance your shipping strategies and strengthen these conversions along the way, consider these three tips.

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    How Shipping Can Strengthen Online Conversions & Your Overall Business Sales
  • 2018 Shipping Checklist: 5 Things You Need to Know

    21 February, 2018

    Shipping is among the top ways to help your business thrive in the year ahead – particularly when you consider that 51% of consumers prefer to shop online than off, and BigCommerce’s report that eCommerce is growing 23% year over year. Keeping this in mind, managing your shipping priorities so that you can both save money on your parcel overhead while also increasing efficiency in your shipping efforts should top your to-do-list in 2018. To help, consider the 5 tips below.

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    2018 Shipping Checklist: 5 Things You Need to Know
  • Shipping from Your Physical Storefront: The Benefits of Incorporating Ecommerce into Your Sales Strategy

    21 February, 2018

    Furthermore, since a retailer can set their shipping vicinity within a certain distance from their physical store, there’s less opportunity to be blindsided by unexpected shipping costs – many of which are identified as “surcharges” and explained by Refund Retriever, a parcel auditing company, here.

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    Shipping from Your Physical Storefront: The Benefits of Incorporating Ecommerce into Your Sales Strategy
  • Halloween & Party Expo Retail Discussions – New Orleans January 2018

    15 January, 2018

    Join Refund Retriever at the Halloween & Party Expo, January 12 -13, 2018. Brian Gibbs will be participating in a panel discussion and retail roundtables.

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    Halloween & Party Expo Retail Discussions – New Orleans January 2018
  • How to get cash back when the delivery companies don’t come through

    15 January, 2018

    "UPS and FedEx don't make it easy to get the refund," Brian Gibbs, owner of Refund Retriever, said. Gibbs would know. He used to be an eBay Seller. He manually tracked every package he shipped and filed claims to get his money back for those delivered late. Now he has automated the process. Using a computer program, he audits the shipping accounts of businesses all over the country and secures refunds for them when they're due. The service costs nothing if you don't get any refunds. If you do get money back, the company keeps about half.

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    How to get cash back when the delivery companies don’t come through
  • New Year, New Goals: 5 Tips to Make 2018 Your Best (Retail) Year Yet

    10 January, 2018

    Nowadays, retailers of all sizes should invest in technology that will help them optimize their business that to the power of technology and data. Everything from in-store foot traffic monitoring (Dor Technologies) to parcel auditing (Refund Retriever) to point-of-sale software (Lightspeed POS) and more are available for merchants to help maximize their business operations – without breaking retailer budgets. Retailers who shy away from technology, however, are positioned to not strengthen their business efficiency – ultimately impacting their profit and overall retail success in the year ahead.

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    New Year, New Goals: 5 Tips to Make 2018 Your Best (Retail) Year Yet
  • 5 Retail Resources You Can’t Overlook in 2018

    10 January, 2018

     Welcome to 2018! It’s a new year in retail and the industry is moving faster than you can say “change is coming.” Tech is reshaping the way day-to-day retail operations are executed and it’s impacting every aspect of the industry — from marketing campaigns to inventory management and more — while also giving retailers more opportunities than has historically existed. Service providers, industry solutions and technology resources are accessible to retailers large and small, as well as online and offline – ultimately helping to streamline business operations, increase selling opportunities and enhance overall store operations.

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    5 Retail Resources You Can’t Overlook in 2018
  • RS News Magazine: Lower Your Shipping Costs With Refunds

    7 December, 2017

    With the new FedEx rates on the horizon, it’s time to look for ways to lower your shipping costs. Refund Retriever can help – with detailed auditing of your carrier invoices.

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    RS News Magazine: Lower Your Shipping Costs With Refunds
  • Refund Retriever Recognized Among Fastest Growing Companies in The World Among Two Texas Based Universities

    15 November, 2017

    Refund Retriever was honored by Texas A&M and the University of Houston as one of the fastest growing alumni owned companies in the world. The Aggie 100 and Cougar 100 awards were presented in November of this year.

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    Refund Retriever Recognized Among Fastest Growing Companies in The World Among Two Texas Based Universities
  • Best Amazon Seller Tools – Payability

    25 October, 2017

    Best Amazon Seller Tools - Increase your profits, efficiency, and grow your business with this curated collection of essential tools. Among the many Amazon tools available, Refund Retriever is one of the only tools available that sellers can use to find shipping refunds from UPS and FedEx. They will audit every package you send for late delivery, non-shipment, duplicate charges and incorrect address corrections. Instead of charging you for this service, Refund Retriever takes 50% of any refund credit they find for you.

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    Best Amazon Seller Tools – Payability
  • Amazon Seller Tools – 9 Essential Options The Pros Use

    25 October, 2017

    Some services, like AMZ Suite and Refund Retriever listed below, actually recover monies owed to you due to Amazon FBA or shipping errors. If you ship in any volume or use FBA, these are worth considering. Plus, there are simple solutions that help you track expenses in the early stage, but most Amazon sellers ultimately turn to bookkeeping tools to manage the money side of the business.

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    Amazon Seller Tools – 9 Essential Options The Pros Use
  • Top 7 Must-Have Tools for Amazon Sellers

    25 October, 2017

    Refund Retriever helps if you are doing a lot of merchant fulfilled shipping. Fedex and UPS are not always accurate and so Refund Retriever goes out and makes sure you get reimbursed every time one of your freight carriers makes a mistake.

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    Top 7 Must-Have Tools for Amazon Sellers
  • Amazon Seller Tools & Services Master List

    25 October, 2017

    Refund Retriever Refund Retriever’s primary focus is parcel audit recovery and parcel management. Established as a Texas Limited Liability Company in 2006 and based in Houston, Refund Retriever is a parcel & logistics auditing company. They only audit UPS & FedEx accounts, and do not work with DHL or USPS.

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    Amazon Seller Tools & Services Master List
  • Growth Hack Your Amazon Business With This Massive List of Tools for Amazon Sellers

    25 October, 2017

    Refund Retriever will automatically detect issues with your shipments, apply for refunds, and verify those refunds appear. And your only cost for these services is a portion of the refunds we find for you!

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    Growth Hack Your Amazon Business With This Massive List of Tools for Amazon Sellers
  • Best Ways to Save Money When Shipping Packages – Entrepreneur.com

    3 October, 2017

    Parcel management -- the shipping and delivery of packages -- has long been perceived as a "necessary evil and not an opportunity to lower costs or even create opportunities for profit," Brian C. Gibbs, president and founder of Refund Retriever, a parcel audit recovery and parcel management company, recently told me.

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    Best Ways to Save Money When Shipping Packages – Entrepreneur.com
  • Shipworks Blog – Coping with carrier late fee penalties by Refund Retriever
  • Refund Retriever Named BigCommerce Certified Partner

    7 July, 2017

    Refund Retriever & BigCommerce partner to lower FedEx & UPS costs for fast-growing businesses.

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    Refund Retriever Named BigCommerce Certified Partner
  • Refund Retriever Honored at the 12th Annual Aggie 100

    21 November, 2016

    Texas A&M University recognized Refund Retriever as a member of the 2016 Aggie 100,which honors the fastest-growing companies in the world, owned or operated by Texas A&M University Former Students. Refund Retriever was ranked 18th with a compound annual growth rate of 76.51 % from 2013 through 2015. Whoop!!

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    Refund Retriever Honored at the 12th Annual Aggie 100
  • Halloween & Party Expo – New Orleans January 2017

    21 November, 2016

    Join us January 14-17, 2017 in New Orleans at the Halloween and Party Expo!

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    Halloween & Party Expo – New Orleans January 2017
  • AMBC Guest Blog Post “On Time or it’s Free – Refund Retriever guest blog post for #FahimFix Friday”

    2 September, 2016

    AMBC - Association of Mail and Business Centers blog post With our new partnership members of AMBC receive a free month!

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    AMBC Guest Blog Post “On Time or it’s Free – Refund Retriever guest blog post for #FahimFix Friday”
  • It’s Our 10th Birthday

    8 July, 2016

    We're celebrating 10 years of saving thousands in refunds, reports and analytics, integrations and partnerships, and so much more!

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    It’s Our 10th Birthday
  • Taxjar Guest Blog Post “On Time or It’s Free” Service Guarantee, Explained

    25 May, 2016

    Check out our guest blog post on taxjar.com! For all but a few services, FedEx and UPS offer a free, money-back guarantee. Begin by visiting ups.com or fedex.com to learn if the money-back guarantee applies to your shipment. If UPS or FedEx makes a delivery later than their time commitment, you are entitled to receive a credit for the shipping charges. Ground packages are also included, they are guaranteed to arrive by a certain day.

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    Taxjar Guest Blog Post “On Time or It’s Free” Service Guarantee, Explained
  • FedEx Hints At Increasing Shipping Rates… Forbes.com speaks to us about it

    18 March, 2016

    Forbes.com asked us for comments on the recent FedEx possible rate increases, check it out!

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    FedEx Hints At Increasing Shipping Rates… Forbes.com speaks to us about it
  • Atandra T-Hub & Refund Retriever Webinar

    8 March, 2016

    Take a look at our recent webinar with Atandra!

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    Atandra T-Hub & Refund Retriever Webinar
  • Halloween & Party Expo 2015 – Independent Retailer Event

    9 November, 2015

    Visit us January 22-23, 2015 in New Orleans..

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    Halloween & Party Expo 2015 – Independent Retailer Event
  • 3dcart May 2015 Featured Partner: Refund Retriever

    17 August, 2015

    3dcart currently partners with over 200 e-commerce companies, and constantly adding new ones. These partnerships allow online merchants to expand the 3dcart functionality to specific business needs.Each month 3dcart highlights a featured partner. For the month of May, the Featured Partner is Refund Retriever. Our team interviewed Brian C. Gibbs, Refund Retriever’s President to help 3dcart merchants get an insight of their company and solution.”

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    3dcart May 2015 Featured Partner: Refund Retriever
  • 3dcart Partner Blog: How Shipping-Related Refunds Can Benefit Your Business

    17 August, 2015

    3dcart understands how important it is for every online entrepreneur to be able to keep track of shipping and delivery. This is, after all, an essential part of any e-business. And of course getting the refunds will help you pile up on savings that you can allot for boosting your business in different ways.

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    3dcart Partner Blog: How Shipping-Related Refunds Can Benefit Your Business
  • 3dcart Partner Spotlight Webinar!

    17 August, 2015

    Join Henry Suarez from 3dcart and Brian C. Gibbs from Refund Retriever to see how quickly 3dcart merchants can get up and running with Refund Retriever and take advantage of all the refunds that you may be entitled to.”

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    3dcart Partner Spotlight Webinar!
  • Mark of approval from Shopify!!

    17 August, 2015

    … Shopify recommends using Refund Retriever to audit your UPS and Fedex invoices as well!! “Flat fee ecommerce companies might want to use the Shopify app Refund Retriever to reduce their expenses even more. This app connects to your Shopify site, and protects your customers and you from mistakes from the big shipping companies.”

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    Mark of approval from Shopify!!
  • Houston Chronicle writeup, August 2013

    17 August, 2015

    … Refund Retriever hounds shippers over late arrivals. Gibbs, 34, launched a company with business partner Brandon Byers in 2006 that searches out refunds online for its clients and then applies for them. Called Refund Retriever, the business revolves around a proprietary software program that can access both shippers' and clients' websites and determ

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    Houston Chronicle writeup, August 2013
  • Atandra Partnership Announcement

    17 August, 2015

    … Refund Retriever’s Partnership Allows Atandra T-HUB Users to Audit Deliveries and Shipping Charges

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    Atandra Partnership Announcement
  • Better Business Bureau reliability report about us
  • Visit us at IRCE 2015

    17 June, 2015

    … June 2-5, 2015 McCormick Place Chicago Booth 404

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    Visit us at IRCE 2015
  • Evans Distribution Systems likes Refund Retriever

    30 April, 2015

    … Matt Magpantay of Evans Distribution Systems wrote about our parcel auditing in his blog. “Checking each shipment can be time consuming, which is why automating the process with companies like Refund Retriever could be beneficial.”

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    Evans Distribution Systems likes Refund Retriever
  • Refund Retriever & Skuvault Partnership

    14 April, 2015

    … Refund Retriever’s partnership with SkuVault allows clients to improve efficiency and cut costs from beginning to end.

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    Refund Retriever & Skuvault Partnership
  • U-Pic Partnership Announcement

    20 November, 2014

    … U-Pic Shipping Insurance & Refund Retriever Help Customers Reduce Insurance Costs & Get Refunds from Carriers

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    U-Pic Partnership Announcement
  • 7 Free Apps that Free up time & resources for your E-Commerce Store

    18 November, 2014

    … Check out Number 5, its Refund Retriever!!

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    7 Free Apps that Free up time & resources for your E-Commerce Store
  • Save Money on FedEx & UPS by Automatically Auditing Your Shipments

    17 November, 2014

    … Holiday Shipping Dates on Shipworks Blog

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    Save Money on FedEx & UPS by Automatically Auditing Your Shipments
  • Shipworks Partnership Announcement

    5 August, 2014

    … Refund Retriever and ShipWorks® Help Customers Audit Shipping & Get Refunds from Carriers

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    Shipworks Partnership Announcement
  • That Kat Radio Episode 26 Refund Retriever And SCOE / IRCE WrapUp

    24 June, 2013

    Brian Gibbs – Brian is the founder of Refund Retriever . Refund Retriever helps sellers audit the shipping accounts with carriers and then when needed helps them get those refunds. The company attend many of the ecommerce Trade Shows and are well respected in the industry. Listen in today as Brian tells his story. - See more at: http://www.thatkat.com/that-kat-radio-episode-26-refund-retriever-and-scoe-irce-wrapup/#sthash.eD1tgYQs.dpuf

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    That Kat Radio Episode 26 Refund Retriever And SCOE / IRCE WrapUp
  • Some Really Cool Things I Learned at Ebay Live! 2008

    17 August, 2008

    Each year since 1995, eBay has hosted an annual convention/trade show/Woodstock called "eBay Live!" for people who buy and sell on the world's largest Internet auction platform. The 2008 event was in Chicago last week, and I was pleased to be invited yet again to teach several classes for eBay sellers on legal and tax strategies, negotiating tactics and complying with some of eBay's more arcane selling policies.

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    Some Really Cool Things I Learned at Ebay Live! 2008
  • AsWas / RocketPlace Conference 2008 – Featured Speaker

    18 March, 2008

    Brian Gibbs speaking at 2008 AsWas Conference

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    AsWas / RocketPlace Conference 2008 – Featured Speaker