We charge a percentage of the refunds recovered – a fraction of the money you’re currently not recovering. We do not charge any setup or monthly fee. We request payment from you (via monthly invoice) only after the refund appears on your FedEx or UPS invoice: if there is no refund, you owe us nothing!
Our fee is 50% of whatever refunds we obtain on your shipping accounts. Large volume shippers: contact us for additional discounts.
There is no contract and no obligation. If at any time you want us to stop auditing your shipments, just tell us to stop. This is a totally risk-free offer.
On average, you can expect a 5 to 10% reduction of your bill. However, you will surprisingly see LARGER savings from time to time. The actual savings depend on your shipping pattern, the efficiencies of the carrier drivers and hubs along the routes from you to your destinations, the mix of service types you tend to use, and time of the year.
All refunds are credited directly to you from the carriers. FedEx and UPS apply the credit to your accounts. Once a month we will send full details of all the credits (refunds) you received as a result of our auditing activity. We’ll only ask you to pay us after you can verify the refunds and only if you’re 100% satisfied.
FedEx will apply the credit directly to the same invoice the original package appeared, so you pay a smaller amount for the invoice.
UPS will apply the credits to the next invoice. It will lower the total amount for that week’s invoice by the previous week’s credits. No need to adjust your payment, UPS already does it for you!
Unfortunately not. With all UP & FedEx refunds we obtain and bill our clients, we can confirm the credits online. DHL does not allow this, we are not able to easily confirm the refunds and show our work.
Yes, we do have an affiliate program for businesses that have existing relationships with parcel shippers. Contact Brian (1-800-441-8085) for more information. Our current affiliate program partners include Atandra, 3d Cart, Big Commerce, Shipworks, U-pic Insurance, and more in the works.
Yes, we do have a referral program for customers of Refund Retriever. You must be a current customer of Refund Retriever to participate, earn credits toward your invoices just by telling other shippers about us! Contact Brian (1-800-441-8085) for more information.
No. FedEx & UPS have a policy to not work with third-party negotiators. Our core competency is audit FedEx & UPS invoices for late packages and billing mistakes. This is our focus.
We do provide many reports and free analytics to help with your negotiations. We can benchmark your shipping volumes with similarly sized parcel shippers and allow you to compare your rages for free! Our reports will analyze your volumes, zones, weights, and much more.
Yes, contact Brian@refundretriever.com (1-800-441-8085) for more information. Please let us know a ballpark amount of your spend with FedEx or UPS each year. If the majority of your packages are express or international, let us know!
No! Once you authorize us to track your shipments, the carriers will provide us the information we need each day at no charge to you. Signing up for this service may require a brief setup step that takes only five minutes. Our friendly support staff can walk you through this. We help you establish online billing accounts for each carrier and then fully audit your invoices. We go over your weekly invoices to ensure you only pay for what you ship.
Absolutely, you can — but most companies never claim these guaranteed refunds because:
Furthermore, if you want to claim the refunds yourself, you must:
… and you must do this for every package, every time.
No, except that they’d rather keep your money than return it to you! These are the guarantees they offer to everyone. They offer a delivery guarantee because they want your business … what they don’t tell you is how confusing and time consuming it is to get your refund. They count on the fact that most businesses don’t know they can get refunds, or if they do know won’t go through the effort.
Absolutely. In fact, here is the information directly from the source.
Absolutely! UPS has a guarantee for Ground service, no matter if it’s a commercial or residential destination. FedEx also has the same guarantee, no matter if it’s Ground or Home Delivery. For all of these Ground services, if the package is just one day late, you’re entitled to a full refund … and we get a lot of refunds for Ground!
They do this in many ways, including time limits on obtaining refunds, placing all needed information in several separate locations, adjusting estimated delivery dates in communications, etc. For more details take a look here.
