FedEx offers a money-back guarantee on packages delivered late. Businesses use premium carriers to deliver shipments on or before a specific date or time. If a package is delivered more than a minute after the guaranteed delivery time, your company is eligible for a FedEx refund of the shipping charges.

The catch is that the business owner must track, identify, and process FedEx refund claims. Refund Retriever helps businesses by finding late deliveries and processing FedEx refunds.

FedEx money-back refunds are only processed on your request. FedEx does not automatically detect and refund shipping costs. Refund Retriever can instantly find and process unclaimed FedEx late deliveries. We only charge a percentage of the dollar amount that FedEx credits back to your account.

FedEx My Rewards members are allowed to request a refund or credit on eligible FedEx Express and Ground shipments that arrive late. A service failure means FedEx does not deliver the shipper’s package[s] by the end of the scheduled delivery day or time as published on fedex.com.