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No contract length with Refund Retriever

By June 30, 2015

Many auditing companies are very different from Refund Retriever in a variety of ways.  Refund Retriever writes all our own software, does all our own processing, and never sells client information to any third party companies.  Refund Retriever also does not require a contract of any length at all.

If you do not like Refund Retriever’s parcel auditing services the day after you sign up, simply call or email us, and we stop auditing for your late packages and billing mistakes.  We believe in our services -we add value to your business by lowering your UPS and FedEx shipping costs.  There is no 30-day termination window.  If you call on a Tuesday to stop our services, we will stop auditing that Tuesday.

Refund Retriever No Contract Length

We see many unsatisfied businesses that are under contact with our competitors.  They have a 2 year contract and cannot switch companies without the fear of a lawsuit or extreme termination fee..  This is not how we do business at Refund Retriever.  We are here to help you save on shipping costs.  We will not force you into a contract with us or with any particular carrier.  We stand proud behind our services and products and want to be your business ally.    This is from an competitor’s client that tried to get out of a competitor’s 2 year auditing contract:

“… my opinion of a company that does business like this is that they don’t trust the value of their services.  They also don’t put the customer first.  We could never get away with something like this in our business”

“We are at the point where their parcel audit charges are more than what they are saving us.  So – we have gotten to the point where – at best – their service is break-even and many weeks we have to pay them more than we save.

I do think they were saving us money last year – so I don’t know what has changed.  Either UPS has gotten more effective in their billing or XXXXXX has lost their edge in finding discrepancies.  They tell me their savings average between 1% and 2%.  I don’t know how that compares to others. ”

If you are looking for a company to audit your UPS and FedEx accounts for late deliveries and other billing mistakes without the hassle of contracts or termination fees, look no further than Refund Retriever. .  Contact us today if you have any questions at 1 (800)441-8085 or email brian@refundretriever.com.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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