Carriers don’t make it easy to detect and apply for refunds.
Q: Do the carriers offer help to identify late deliveries? NO
In fact, the software will not provide the information needed to determine a late shipment. This is from the Terms & Conditions in the registration for UPS Technology Agreement:
“Accordingly, You agree that data in addition to the Information will be required in order for You or any third party to obtain a guaranteed service refund, any other adjustment or refunds against service fees”
Q: Can I get refunds at any time? NO
- FedEx: 15 days time limit from the invoice date.
- UPS: 15 days time limit from the scheduled delivery date.
Many times, if you’ve already paid for the shipments. This complicates the late delivery refund logistics process. See this tip about when is best to pay the carrier invoices.