Refund Retriever is the expert in late delivery refund logistics!

Carriers don’t make it easy to detect and apply for refunds.

Q: Do the carriers offer help to identify late deliveries? NO

In fact, the software will not provide the information needed to determine a late shipment. This is from the Terms & Conditions in the registration for UPS Technology Agreement:

“Accordingly, You agree that data in addition to the Information will be required in order for You or any third party to obtain a  guaranteed service refund, any other adjustment or refunds against service fees”

Q: Can I get refunds at any time? NO

  • FedEx:    15 days time limit from the invoice date.
  • UPS:        15 days time limit from the scheduled delivery date.

Many times, if you’ve already paid for the shipments. This complicates the late delivery refund logistics process. See this tip about when is best to pay the carrier invoices.

Refund Logistics Houston Refund Retriever
FedEx & UPS deliver most packages on-time. In order begin you must have an organized list of packages and tracking numbers.

  • The simple task of comparing the Actual Delivery against the Estimated Delivery Time (EDT), is mind-numbingly complex.
  • An EDT is valid only if the actual shipping date is the same date the package was shipped.
  • Hint: the “ship date” on your bill is a “could be ship date” and only indicates the “billing info” date.
  • In practice, sometimes you will not find either of these dates!
The logistics of late delivery refund disputes:

  • Online tracking is only place to go to obtain an actual ship date.
    • Refund Retriever will use the “billing info” date and go to online tracking as the last step.
    • Now having the three dates/time pairs, we monitor the shipment until delivery or EDT has expired.
  • If a possible late delivery is detected, we go to online tracking information in the next step.
  • If the actual ship date is not the same ship date we used for calculating the EDT, we must get a new EDT.
  • Having a valid EDT and if we still have a late delivery, the next step is to review the activities in transit for exceptions that do void the service guarantee.
  • In addition to given tracking information, the carriers can have additional information, not listed within the online tracking activities.
  • Refund Retriever disputes the charge to obtain a refund.
  • Once the dispute is accepted, you are done.
  • If denied, the response could be a valid reason or vague.
    • If the denial is questionable or wrong, a phone call argument with a friendly customer service representative is required.
  • If it is pending, Refund Retriever monitors the outcome of the dispute for denial or acceptance.

GET THE REFUNDS YOU DESERVE, GET WARNINGS OF POTENTIAL ISSUES, AND GET ACTIONABLE ANALYTICS TO HELP YOU MAKE BETTER DECISIONS.

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