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Tip: The Best Time to Pay Your FedEx Bill

By October 31, 2012

Tips from Refund Retriever Many customers pay their carrier invoices very quickly. The surprising fact is, this may end up costing more money in the long run. How is this possible? Read on …

FedEx is a bit special in how they view payments to their invoices and this has side-effects in the disputing process. If you read carefully in their terms, they see you paying your invoice as a way of finalizing your agreement to their services rendered. This means once an invoice is paid, FedEx is less likely to issue refunds for disputed packages. The results vary by situation, but we do see a decline in refunds issued by FedEx for packages from paid invoices compared with packages for new, unpaid invoices. Some packages may legitimately deserve refunds, but FedEx sees the paid invoice as a stamp of approval on the customer’s part.

Does FedEx ever issue refunds for packages on paid invoices? Sure they do, all the time … just a little less often than for packages on new, unpaid invoices.

We would never advocate paying your invoice late — late fees would increase your costs, and it’s wise to avoid paying at the last minute. We’re simply saying is there may be a hidden cost in paying your invoice “too early”.

Our suggestion: pay the invoice 3-5 business days before it’s due. This allows for plenty of time for disputing, and ensures you should avoid late fees. Of course we will continue disputing whether an invoice is paid or not.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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