The only time we ever charge you is when we successfully have a refund credit applied to your shipping account.

Our pricing is a percentage of successfully disputed and credited refunds. No refund, no charge.

How much do you ship each year?

up to $250,000Most Popular

$ 50%

Per Month
No Setup Fee
No Contract
No Cancellation Fee
Free Reports

up to $500,000Most Popular

$ 45%

Per Month
No Setup Fee
No Contract
No Cancellation Fee
Free Reports

up to $1,000,000Most Popular

$ 40%

Per Month
No Setup Fee
No Contract
No Cancellation Fee
Free Reports

over $1,000,000Most Popular

$ Contact Us

Per Month
No Setup Fee
No Contract
No Cancellation Fee
Free Reports

Free Shipping Reports & Analytics

Contract Analysis

Cost – Frequently Asked Questions

What’s it going to cost me?

We charge a percentage of the refunds recovered – a fraction of the money you’re currently not recovering. No setup or monthly fees. If there is no refund, you owe us nothing!

Large volume shippers: contact us for additional discounts.

Is there any contract or obligation?

There is no contract and no obligation. Stop our shipment auditing at any time. This is a totally risk-free offer.

How much savings can I expect?

On average, you can expect a 5 to 10% reduction of your bill. However, you will surprisingly see LARGER savings from time to time. The actual savings depend on your shipping pattern, the efficiencies of the carrier drivers and hubs along the routes from you to your destinations, the mix of service types you tend to use, and time of the year.

Where does the refund credit go?

The refund is credited directly to your FedEx or UPS account. Once a month we will send full details of all the credits (refunds) received as a result of our shipment auditing. You to pay after we verify the refunds and only if you’re 100% satisfied.

FedEx will apply the credit directly to the same invoice the original package appeared, so you pay a smaller amount for the invoice.

UPS will apply the credits to the next invoice. It will lower the total amount for that week’s invoice by the previous week’s credits. No need to adjust your payment, UPS already does it for you!

Refund Retriever have a referral program?

Yes, we have a referral program for customers of Refund Retriever.

Does Refund Retriever offer contract analysis?

We do provide many reports and free analytics to help with your negotiations. We can benchmark your shipping volumes with similarly sized parcel shippers and allow you to compare your rages for free! Our reports will analyze your volumes, zones, weights, and much more.

Do you give a better rate to large volume shippers?

Yes, contact (1-800-441-8085) for more information. Please let us know a ballpark amount of your spend with FedEx or UPS each year. If the majority of your packages are express or international, let us know!

Do UPS and FedEx really guarantee their deliveries?

Absolutely. In fact, here is the information directly from the source.

Can I claim the service failure refunds myself?

Absolutely, you can — but most companies never claim these guaranteed refunds because:

  • They don’t know the shipment is late unless the recipient complains.
  • They don’t want the administrative hassle of claiming the refund.
  • There isn’t enough time in the day to track hundreds of shipments when the majority will be on time.

Furthermore, if you want to claim the refunds yourself, you must:

  • Review the carriers’ service guarantees.
  • Monitor all packages: find the Estimated Delivery Time and Actual Delivery Time for each.
  • Identify all service failures by comparing these dates.
  • For late shipments, check for exceptions that void the guarantee.
  • Do all of these for all packages within a 15-day window, then
  • Ensure the refund was applied to your account.

Will this upset the carriers?

No, except that they’d rather keep your money than return it to you! These are the guarantees they offer to everyone. They offer a delivery guarantee because they want your business … what they don’t tell you is how confusing and time consuming it is to get your refund. They count on the fact that most businesses don’t know they can get refunds, or if they do know won’t go through the effort.

Do I need to send you a weekly file?

No! Once you authorize us to track your shipments, the carriers will provide us the information we need each day at no charge to you.

Signing up for our shipment auditing requires a brief setup that takes only five minutes. We establish access to online billing accounts for each carrier and then fully audit your invoices.

Why use RR instead of claiming refunds myself?

  • We monitor all your shipments — not just the expensive ones!
  • Carriers have reasons to void their service guarantee for late shipments, resulting in about a 50% of these late shipments do not qualify for any service guarantee refund
  • About 50% of late shipments do not qualify for a refund due to exceptions during transit that void the guarantee, adding to administrative hassle and your cost
  • Our system has an extensive Knowledge Base of exceptions to qualify late shipments for dispute processing,
  • It’s just easier!
  • We also offer – at no cost – helpful notifications of potential problems, and detailed reports of your shipping activities.

What about Ground? Does that have a guarantee?

Absolutely! UPS has a guarantee for Ground service, no matter if it’s a commercial or residential destination. FedEx also has the same guarantee, no matter if it’s Ground or Home Delivery. We get a lot of refunds for Ground!

How does Refund Retriever differ from other companies?

  • Refund Retriever writes all programming in-house
  • No setup fee or monthly service fees
  • View all our activity in real-time, all pending and confirmed refunds, late packages ineligible for refunds, and much more.
  • A detailed monthly invoice that shows all the packages processed
  • Verification of each individual refund
  • We accept check, online credit card or PayPal, or automatic payments