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Retailer Education Program at Halloween & Party Expo

By January 3, 2018

Refund Retriever is coming back to Halloween & Party Expo to take part in the retailer panel discussions and retail roundtables led by Retail Minded’s Nicole Reyhle – with each experience designed to strengthen retailer operations and success. Halloween & Party Expo will have an all-new and redesigned retailer education program for 2018.

About Halloween & Party Expo

The Halloween & Party Expo, the leading event for Halloween, Party and Celebration, is a trade-only event that brings industry professionals together each year. Co-owned by Urban Expositions and the Halloween Industry Association, the event provides a platform for sourcing, learning, and networking. Proceeds from the Halloween & Party Expo are used by the Halloween Industry Association to promote and grow the safe celebration of Halloween and year-round costumed events throughout North America. The next event will be held in New Orleans, January 12-15, 2018. For more information visit



Retail Realities: Five Hot Topics Among Merchants Today

Friday, Jan 12 | 1:00 PM – 2:00 PM

From omni-channel to competing against Amazon to leveraging community marketing and more, discover five hot topics in retail right now. Hear from industry leaders on how you can maximize your efforts in each of these retail realities, plus ask questions, share thoughts and engage in what’s sure to be a dynamic discussion about what’s happening in retail right now.

  • Brian Gibbs | President of Refund Retriever
  • Jasmine Glasheen | Retail Researcher for Retail Minded
  • Manuel Martinez | Greenspoint Company
  • Steve Green | ITZAPARTY Store

Maximizing Vendor Partnerships

Saturday, Jan 13 | 1:00 PM – 2:00 PM

The vendors you purchase from are critical players in your retail business – which is why maximizing your vendor partnerships is critical for your business success. Join Retail Minded’s Nicole Reyhle, Shark Tank alum David Levich and other industry leaders as they offer insight, answer questions and deliver actionable steps on how you can strengthen your existing vendor relationships to help increase your store operations and overall store success.

  • David Levich | Shark Tank Alum
  • Brian Gibbs | President of Refund Retriever
  • Zeke Jennings | Editor of Party & Halloween Retailer
  • Francesco Tijnagel | Louis Wittenburg Party Supplies


Tech, Retail & Why You Shouldn’t Be Afraid: Welcoming Technology into Your Retail Business

Saturday, Jan 13 | 11:00 AM – 12:00 PM

Retailers are busy folks… but you already know that. To help ease the never-ending list of things to get done as merchants, technology can offer support that the human touch alone simply can’t accomplish. Discover which technologies can best support busy merchants while also hearing from industry experts – including savvy retailers – on ways to strengthen your business operations, sales, shipping, marketing and more thanks to tech.

  • Brian Gibbs | President of Refund Retriever
  • Jasmine Glasheen | Retail Researcher for Retail Minded
  • Geoffrey Brown | Development, Main Street Hub

Who is Brian Gibbs and what is Refund Retriever?

Brian founded Refund Retriever in 2006 while running his first business and seeing the shortcomings of other shipment auditing companies. 5-10% of FedEx and UPS packages arrive late, even if it’s late by 60 seconds, you are entitled to a full refund! Our refunds process is quite simple, Refund Retriever tracks and estimates all shipments, determines what’s late, and contacts FedEx and UPS for each refund. There are no setup, monthly, or cancellation fees. We get paid after the carrier credits you and if you are 100% satisfied with our service. If there are no refund credits, you owe us nothing! To learn more about how Refund Retriever works, click here.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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