Refund Retriever and ShipWorks today announced they have teamed together to bring ShipWorks customers an auditing system that identifies issues and over-charges that occurred with shipments, applies for refunds, and verifies those refunds are credited back to the customer.
Studies by Refund Retriever indicate that on average, packages arrive late about 10 percent of the time, but shippers refund only a portion of the late arrivals. With Refund Retriever, customers are able to reduce their FedEx and UPS shipping costs by approximately 2-7 percent by being reimbursed for the carrier’s shipping errors such as late deliveries, incorrect Saturday delivery charges, duplicate charges, incorrect address corrections, and more.
“All shippers need to enforce the ‘on-time or it’s free’ guarantee. Most customers don’t thoroughly check their invoices because they are busy running their businesses. This partnership will allow everyone to truly ship smarter and save money,” said Brian Gibbs, President of Refund Retriever.
“We’re always looking for ways to help our customers save more money so that they’ll be more successful,” said Wes Clayton, Co-CEO and COO of ShipWorks. “Shipping is a huge expense for e-commerce owners and it’s often times difficult to monitor without hours of work. Refund Retriever monitors shipping automatically and helps online retailers be more profitable.”
ShipWorks customers can sign up at www.refund-retriever.com/create-account-shipworks. Establishing an account takes minutes to complete, and there are no contracts, monthly fees, set up fees or cancellation fees. Refund Retriever does keep a portion of successful refunds credited back to the customer. If there are no refunds, then there is no charge.