Services & Pricing

Auditing service


FedEx Auditing and UPS Auditing:

  • Express & Ground package auditing
  • Freight shipment auditing

Identification of possible issues:

  • Over-charges
  • High-cost shipments
  • 3rd parties using your account

Refunds for carrier mistakes:

  • Late delivery & Non-shipment
  • Duplicate charges
  • Billing mistakes

Reports and detail-rich analytics:

  • Ex: Zone, Service, Discount Summaries
  • DIM Weight
  • Small Parcel Benchmarking


Why Choose Us

Refund Retriever will automatically detect issues with your shipments, apply for refunds, and verify those refunds are credited back to YOUR account. The only cost for these services is a portion of the refunds we find for you! These refunds will appear as credits to your account. For FedEx accounts, the credit is applied to the package’s original invoice, For UPS accounts, the credit is applied to a future invoice (we’ll let you know which), and you can see the credits in that invoice’s PDF file or in UPS’s online portal. Of course, we will provide all kinds of reports about disputes by dispute type, dispute status, etc. We provide you all the details you need, in many places, to verify the credits.

Your cost?

We charge a percent of the value of the refunds which we detect, apply for on your behalf, and verify. If we don’t get you any refunds, you won’t owe us anything.

See this page for more details on shipping refunds.