Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about and have accepted when you shipped it out, but many of them you had no idea there would be an additional cost. These include:
- residential surcharge
- address correction fee
- extended area surcharge
- additional handling fee
- large package surcharge
As you can see from our previous posts, FedEx has dozens of fees with lots of addendums, and UPS has a whopping 70 fees!
The vast majority of online retailers and large-volume shippers try to keep shipping costs as low as possible for their clients for good reason. Most people would not purchase goods from the internet if the shipping costs outweigh going to your local store and picking it up. Cost is one of the major factors when people buy on the internet, granted it’s easier to find some items on the internet, but on the whole, people want a deal. Naturally, as the merchant you try to keep your clients’ shipping costs as low as possible to compete with your peers, so you aren’t making a huge profit (if any) on your shipping. So what happens when all of these additional charges come in like an avalanche? Now you are losing money!
This is all the more reason you need Refund Retriever in your corner. We can provide:
- Refunds for quite a few situations, such as late delivery, duplicate charges, and incorrect residential charges
- Notifications of potential problems, such as 3rd parties shipping on your account and gross overcharges
- Reports detailing your shipping activity in many ways, providing you with actionable information
All of these services can lead to money in your pocket, and lower your shipping costs … and our only fee is 50% of any refunds we find for you.
