What happens if FedEx does not deliver on time? All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to…
FedEx shipment exceptions are not fun for recipients or shippers. The ability and promptness of a courier service operator to deliver a package without a hitch are at the top of the requirements list for most clients. In a world that prioritizes swift delivery of both services and packages, FedEx…
The FedEx Unauthorized Package Charge is a fee rarely seen by shippers, but when it appears, a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling. Generally, FedEx announces these fee increases in September each year, which go into effect…
FedEx Express has introduced FedEx International Connect Plus, a new FedEx Express International, day-definite, e-commerce shipping service. This new service aims to combine speed and price for international small parcel delivery. What is FedEx International Connect Plus? FedEx International Connect Plus is a global shipping service that provides customers with…
Many FedEx shippers see an additional handling charge on their FedEx invoices and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to FedEx’s characteristics. They have to treat the box differently than the rest. So…
What is a FedEx Delivery Area Surcharge? As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express…
Shippers must understand FedEx termination fee provisions and how they affect small parcel shipping. FedEx agreements are not easy to understand. Therefore, we will explore a FedEx termination fee and some options if one presents a new FedEx agreement. What is a FedEx Termination Fee? Early termination language is a…
The 2023 FedEx general rate increase goes into effect on January 2th, 2023. FedEx Express shipping rates will increase by an average of 6.9% for Domestic, Export, and Import services. The 6.9% increase is the highest increase in years above the annual increase of 4.9%. FedEx SmartPost shipping rates will…
Effective January 2, 2023, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 6.9%. FedEx Freight rates will increase by an average of 6.9%-7.9%. We will explore the 2023 FedEx surcharge…
My FedEx Rewards is a free program that provides benefits to FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping. What are the benefits of being a My FedEx Rewards member? New members receive welcome…
For most, holidays are the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to disregard shipping costs to keep customers satisfied. Therefore, FedEx holiday shipping deadlines should be available to all customer service and shipping staff. Let’s…
FedEx ID scanning will soon impact all shippers. On June 28, 2022, FedEx express and ground will enable ID scanning functionality for domestic deliveries which require an adult signature. FedEx’s ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process removes the need for…
Let’s discuss shipping FedEx dry ice packages. There are different classifications of products in the E-commerce world, from perishables to medicines and hardware. Each of these products has different methods and strategies for shipping. If you sell perishables, you fall under the category of businesses required to ship with dry…
Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. Accordingly, a fuel surcharge is an extra fee to cover the fluctuating fuel cost. The calculation is a percentage of the base rate and is additional to the price of…
FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. In addition, all your FedEx shipping charges can be applied directly to a company…
The pace of parcel costs is fast, the fine-print details of carrier contracts often changing just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes that directly impact their businesses? Shipping contract negotiation. Regularly reviewing carrier contracts from UPS and FedEx…
Many companies ship items that require special attention or packaging. FedEx can ship dangerous goods with a variety of services. To begin with, you cannot ship dangerous goods of any kind via FedEx International Next Flight service. Dry ice is the only category of hazardous goods shipped via FedEx International…
Many shippers contact us with questions about shipping insurance. To start, FedEx does not offer shipping insurance. FedEx offers additional declared value. So let’s get a better idea of the rules for FedEx declared value. FedEx Declared Value Cost for 2023 When you use FedEx declared value; the cost is…
FedEx defines a residential surcharge as a shipment addressed to a home or private residence. Including locations where business is conducted from home or a shipment in which the shipper designates the delivery address as residential. FedEx Residential Surcharge: A residential delivery charge applies to shipments addressed to a home…
As a business owner, the most important thing about a cardboard shipping box is that it gets your products to your customers safely. You want your box quality to withstand the shipping and transportation process. When shipping with FedEx and UPS, how can you ensure your boxes won’t wind up…
FedEx has an annual revenue of $84 billion. Next year, the annual revenue will be even greater due to FedEx’s yearly general rate increase. The 2022 FedEx General Rate Increase will go into effect on January 3th, 2022. FedEx Express shipping rates will increase by an average of 5.9% for…
Effective January 3, 2022, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 5.9%. Also, beginning November 2021, a fuel surcharge increase will be applied to US Domestic FedEx Express, FedEx…
FedEx provides three options when shippers require a signature upon delivery. Each delivery option has various costs and requirements. Indirect Signature Required, Direct Signature Required, and Adult Signature Required. However, Indirect Signature Required is available to residential addresses only. For destinations other than the U.S. and Canada, costs for Indirect…
FedEx credits are applied to the very same invoice as the original package. The refund credits are simple to find when you log into FedEx Online Billing. How to Find Your FedEx Credits: Step by Step Instructions FedEx Download Adjusted Invoice Recently, FedEx has included the ability for customers to…
FedEx Ground Economy discounts are significant to shippers. These discounts are the maximum savings available to shippers based on the published rates for the year. During a FedEx contract negotiation, pay attention to all of these points to maximize your yearly savings. FedEx Ground Economy: What is it? Previously called…
FedEx earned discounts and base discounts are the main focus of any contract negotiation. As part of a three-part series, Refund Retriever unveils FedEx agreements and contracts’ black and white details. We are breaking down the general outline of FedEx agreements to make understanding them much more straightforward. We review the…
What does the future hold? How does the changing parcel landscape impact your profitability? Looking ahead, it’s becoming increasingly clear how vital shipping data is to a shipper’s business. Many shippers want to know UPS vs. FedEx rates, which is better. You can identify how much you ship when you…
In the final part of a three-part series, Refund Retriever unveils the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Therefore we will cover FedEx surcharge reductions and FedEx minimum charge reductions. Earlier in part one, we reviewed…
UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. FedEx vs. UPS Service Names Both UPS vs FedEx run similar…
The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…
FedEx Saturday delivery and FedEx Saturday pickup are available in most cities across the United States. These fees apply to most express services. Conversely, Home Delivery includes Saturday delivery at no cost to most of the US. FedEx Saturday Delivery Charges For domestic package shipments, Saturday delivery is available with…
As with all vendors, FedEx and UPS want to be paid promptly. Since 2003, there has been a 6% UPS late fee penalty, and now, there will be a FedEx late fee penalty that matches UPS. We are now seeing the implementation of the FedEx late fee charge. When do…
The 2021 FedEx Price Increase that will go into effect on January 4th, 2021. FedEx Express shipping rates will increase by an average of 4.9% for Domestic, Export, and Import services just as they did in 2020. In addition, FedEx Ground and Home Delivery rates will increase by an average…
COVID-19 has stimulated an increase in residential deliveries across the U.S. As a result, FedEx is experiencing extremely high demand and increased operating costs. Therefore, you will see a rate increase on FedEx One Rate pricing effective May 2, 2022. The new FedEx One Rate 2022 price increase base rates will…
Effective January 4, 2021, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 4.9%. Also, beginning January 2021, FedEx will charge a 6% late fee. This late fee will apply to…
What is a FedEx Priority Alert? Every minute counts when you have to deliver time and temperature-sensitive shipments in perfect condition. FedEx offers peace of mind for global customers that require the highest level of reliable monitoring for these types of shipments with FedEx Priority Alert. FedEx Priority Alert packages…
COVID-19 changed the way the world interacts. The pandemic has changed shipping and the parcel delivery landscape. Naturally, more people are having packages delivered. Brick and mortar stores have limited hours, declaring bankruptcy, or just halting operations altogether. Therefore, here is some data to show how this shift has affected one…
FedEx peak surcharges are in place due to the pandemic and will increase due to holiday season shipping. The COVID-19 pandemic continues to reshape transportation all across the world. FedEx has kept commerce moving and delivered shipments throughout this trying time. Since we are entering another holiday peak season, FedEx…
Previously, we learned that the last mile or final delivery of packages, regardless of distance, is truly where costs add up. Coincidentally, that last mile varies from a few blocks to hundreds of miles. This is where UPS SurePost and FedEx SmartPost (also known as FedEx Ground Economy) can help….
A successful FedEx or UPS parcel rate negotiation is essential to substantially lower your shipping costs. Preparation is key to how well a company can negotiate lower small parcel rate agreements. Therefore, let us look at a few key points that all businesses, big and small, need to follow. 1….
Accessorial fees and surcharges are a considerable part of any shipper’s yearly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. The FedEx address correction fee is our topic of discussion here. Address corrections happen…
Finally, FedEx Sunday delivery is here. Today’s customers want to receive their purchases every day. In the light of this, Saturday and Sunday delivery are standard for Home Delivery residential shipments at no additional cost. Correspondingly, Amazon and USPS have been delivering seven days a week for a long time….
Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…
Shipping is an essential part of all e-commerce companies and most other industries. As a result, what would happen if your FedEx account was hacked? A FedEx security breach could be disastrous for any company. Let’s examine some best practices to prevent unauthorized FedEx access by hackers that are attempting…
FedEx surcharge fees can account for a large portion of a company’s shipping costs each year. These other charges are also called accessorial fees and consequently increase each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all…
The 2020 FedEx Price Increase that will go into effect on January 6th, 2020. Express will increase rates by an average of 4.9% for domestic and international services. Ground and Home Delivery shipping rates will increase by an average of 4.9%. FedEx Freight shipping rates will increase even more by…
Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. You are entitled to a full refund if the package is delivered even one minute late. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money…
We get many calls and chats each month when a FedEx shipper sees this charge on a FedEx invoice. Often, they see “NDOC P/U” yet, have no clue what this is. To summarize, these charges are non-document pickup charges. This is a charge when someone contacts FedEx to have the…
Third-party and drop shipping is a huge part of today’s e-commerce landscape. As a result, it is vital to understand this fee and know how it affects your daily shipping costs. The FedEx third party billing charge applies to express and ground services. Currently, the FedEx 3rd party billing fee…
FedEx One Rate is a flat rate shipping pricing option that more large-volume shippers are exploring. The service was introduced in 2013 and is available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. One Rate pricing is an alternative to FedEx Standard List Rates, account-specific rates, or FedEx…
The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers do not know what these are until the charge is on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of the FedEx oversize charge, and FedEx peak season…
FedEx Ship Manager FedEx Ship Manager is the shipping software that can be used to automate and make your shipping more straightforward. It ultimately helps high-volume e-commerce companies to access forms, prepare and arrange shipping labels and documents using databases of addresses and commodities, monitor the status of the shipments…
Who lost your package: UPS DHL FedEx USPS Amazon Most packages make it to their destinations intact and on time. But what do you do when a package is lost in transit? Your lost packages could be sitting “in transit” for…
FedEx Service Guide – page 135 Billing – Express “G. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR AND AGREES TO PAY ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES…
FedEx agreements’ black and white details can often look like a foreign language even to the savviest of shippers and business-minded leaders. From surcharges and money-back guarantees to termination fees and more, there is a lot to digest when it comes to reviewing, understanding, and ultimately feeling confident about the…
Many shippers have no clue how the carrier package minimum charge from FedEx and UPS minimum affects their overall shipping spend. Most companies do not realize carrier package minimums override a large percentage of the negotiated discount rates. Shippers must know the contractual UPS minimum net or FedEx minimum package charge….
Last year we published a blog on where exactly to find specific zone charts for your location. FedEx zones are critical to know for all FedEx shippers in an everyday application and each time you negotiate a new agreement with the carrier. Here is a list of all the FedEx zones…
Many times customers come across FedEx invoice abbreviations and agreements yet have no clue as to the meaning of them. Here is a list of common FedEx invoice abbreviations that might come in handy. OB: Outbound prepaid packages picked up at your facility IB: Packages received by and billed to…
Here are FedEx 2019 Holiday money-back guarantee details every business should know! During the 2019 holiday shipping season, FedEx will temporarily suspend the money-back guarantee for certain dates. Other than the dates listed below, each and every ground, home delivery and express FedEx package is guaranteed to arrive on time…
Business owners as always looking for ways to reduce shipping costs. One new way to reduce your FedEx shipping spend easily was recently introduced by American Express. With American Express FedEx rebate offer, businesses can earn 15% back as an AMEX statement credit each time they use an enrolled business card…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…
FedEx & UPS Guaranteed Service refunds are part of a smart shippers toolbox. Shipping is an essential part of business operations for small and large companies. In fact, FedEx and UPS collectively ship billions of packages each year. Additionally, this number is rising as each day passes. Keeping this in…
FedEx guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if FedEx delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at FedEx Money Back Guarantee Waivers. Including…
Many shippers look at FedEx SmartPost (FedEx Ground Economy) vs. Home Delivery with a confused look. With FedEx rates rising yearly, we help many small parcel shippers evaluate current contracts and discount rates. One of the most commonly asked questions, “Would Smart Post be an option to lower shipping costs?”…
Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, small and large businesses can connect with suppliers and consumers faster than ever. Here are 10 interesting shipping facts. Parcel delivery has come a long way since the days of horseback delivery….
Effective January 22, 2018, FedEx will apply dimensional weight pricing with a dimensional divisor of 139. Plus, a per pound rate for all packages over 71 lbs on all SmartPost (FedEx Ground Economy) packages. Dimensional weights are, of course, (length x width x height) divided by a DIM factor. The…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…
What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package price is based on the destination zone. You cannot get away from zones, so investigate what a zone is and how to determine your…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…
We deal with FedEx and UPS all day, every day. But we never actually ship anything out. The cost of transportation impact is huge for our customers. What would be cheaper? USPS, FedEx, or UPS? We went to the post office and got a few priority mail Tyvek envelopes. For…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies considerably. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the fuel…
No matter how good your product or customer service, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy. It can affect the business in a major way. Why? Firstly, you have to make sure that your shipping prices…
Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all types of industries. From eCommerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation…
A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
UPS and FedEx both provide excellent international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determining when your package will arrive. Contact each carrier directly for more accurate FedEx & UPS…
There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have created a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery service…
How do I know if a shipping address is residential or commercial, and why does it matter? Shipping a package is simple, right? Box items and apply a shipping label. The carrier then takes the box to your recipient. So why does it cost different amounts? Why do carriers want…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criteria for choosing an auditing company. Some businesses are enticed by a company that charges a lower percentage because they think it’s the only detail that…
Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…
Many third-party negotiators (3PN) claim their expertise is in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. In the previous blog post, we stressed knowing your shipping data’s importance. Do…
The real question here is not, why should your business negotiate better shipping rates. But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….
Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never. FedEx Systematic SVC Credit FedEx rarely…
UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx have only used DIM weight for packages…
Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment from reaching its destination, many variables are in play, and good documentation is one of your best defenses. To help you, we compiled a list…
Can just one pound of weight significantly affect your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less if you can help it. There are lots of additional charges and fees that UPS can tack onto your invoices. UPS has a special fee called an “Additional…
Did you know that sometimes Ground service can be just as fast as Express service but at a fraction of the cost? We have first-hand experience at this. To help you find these same money-saving opportunities, we are introducing our Service Optimization report that to assist you by identifying routine…
Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which wastes room in their trucks. The package’s DIM weight is used as the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight…
Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part, and may save you money in the long run….
FedEx Billing Online, when is the best time to pay your FedEx invoice? Many customers pay their carrier invoices too quickly. The surprising fact is, this may end up costing more money in the long run. How is this possible? FedEx Billing Online FedEx is a bit special in how…
With dozens and dozens of FedEx fees and surcharges, it can be overwhelming trying to decipher what they mean. To help you better understand your FedEx invoice, here is a helpful list of 75 FedEx surcharges along with their abbreviations. For a full description of all of these fees, their…
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…
FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…
The following 2011 FedEx accessorial fee surcharge changes took effect Jan. 4, 2010, unless otherwise noted FedEx Express®, FedEx Ground®, and FedEx Home Delivery® services. Please refer to the FedEx Service Guide for a complete list of charges and any increase that might have taken place since this list was…
