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FedEx Holiday Schedule: Shipping Deadlines to Know

For most, holidays are the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to disregard shipping costs to keep customers satisfied. Therefore, the FedEx Holiday Schedule should be available to all customer service and shipping staff. Let’s…

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UPS & FedEx Collect on Delivery (C.O.D)

Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package…

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FedEx Demand Surcharges

FedEx demand surcharges were traditionally only implemented during seasons with high shipping volumes. Unfortunately, FedEx demand surcharges are being applied on a year-round basis. The COVID-19 pandemic continues to reshape transportation all across the world. FedEx has kept commerce moving and delivered shipments throughout this trying time. Since we are…

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FedEx Missing or Invalid Account Number

A FedEx invalid account fee applies if the shipper does not provide a valid or accurate FedEx account or credit card number for the selected billing option. For FedEx Ground, this includes requests to bill accounts that do not have a U.S. or Canadian billing address. This FedEx missing or…

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FedEx Ground Unauthorized Package Charge Increases and Rules

The FedEx Ground Unauthorized Package Charge is a fee rarely seen by shippers, but when it appears, a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling. Generally, FedEx announces these fee increases in September each year, which go into…

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9 Ways to Reduce FedEx & UPS Shipping Costs

Let’s reduce shipping costs. FedEx and UPS are the world’s leading shipping couriers you can trust for speedy delivery of packages. Shipping costs can differ based on factors such as shipping destination, package size, weight, and shipping service selected. This blog presents ways to decrease shipping costs with FedEx and…

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Shipping Firearms with FedEx

Shipping firearms today is difficult; shipping firearms with FedEx is more accessible than shipping them via UPS. This blog is to help with shipping, but if you have additional questions, it is best to contact FedEx directly. Shipping Firearms with FedEx Express Only customers maintaining a Federal Firearms License (FFL)…

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2024 FedEx Rate Increase, Part 1: Surcharges

Effective January 1, 2024, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 5.9%.  Surcharge 2022 Price 2023 Price 2024 Price Address Correction $19.50 $21.00 $22.50 COD $17.50 $19.00 $20.00 Dangerous…

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Why choose Refund Retriever?

Why would you choose Refund Retriever over one of the many other FedEx & UPS small parcel auditing companies? It looks like everyone does the same thing. Wrong. Proprietary Software Refund Retriever was started in 2006 with software we developed in-house. We do not have any outside third-party companies writing…

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FedEx Surcharge Fee Price History

FedEx surcharge fees can account for a large portion of a company’s shipping costs each year. These other charges are also called accessorial fees and consequently increase each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all…

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How to request a FedEx late delivery refund?

All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to getting your money back. The request must be within…

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FedEx Shipment Exceptions

FedEx shipment exceptions are not fun for recipients or shippers. The ability and promptness of a courier service operator to deliver a package without a hitch are at the top of the requirements list for most clients. In a world that prioritizes swift delivery of both services and packages, FedEx…

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What is FedEx International Connect Plus?

What is FedEx International Connect Plus?

FedEx Express has introduced FedEx International Connect Plus, a new FedEx Express International, day-definite, e-commerce shipping service. This new service aims to combine speed and price for international small parcel delivery. What is FedEx International Connect Plus? FedEx International Connect Plus is a global shipping service that provides customers with…

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2023 FedEx Rate Increase, Part 1: Surcharges

Effective January 2, 2023, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 6.9%. FedEx Freight rates will increase by an average of 6.9%-7.9%. We will explore the 2023 FedEx surcharge…

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What are My FedEx Rewards?

My FedEx Rewards

My FedEx Rewards is a free program that benefits FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping.  What are the benefits of being a My FedEx Rewards member? Money-back Guarantee for My Rewards Members…

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FedEx ID Scanning for Adult Signature Packages

FedEx ID Scanning for Adult Signature Packages

FedEx ID scanning will soon impact all shippers. On June 28, 2022, FedEx express and ground will enable ID scanning functionality for domestic deliveries which require an adult signature. FedEx’s ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process removes the need for…

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How To Ship Dry Ice With FedEx

Let’s discuss shipping FedEx dry ice packages. There are different classifications of products in the E-commerce world, from perishables to medicines and hardware. Each of these products has different methods and strategies for shipping. If you sell perishable products, you may be required to ship with dry ice. Many perishable…

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What are FedEx Fuel Surcharges?

Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. The FedEx Fuel Surcharge is an additional charge applied by FedEx to its shipping rates to adjust for the varying costs of fuel. Both ground and air shipping services can…

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FedEx Dangerous Goods

FedEx Dangerous Goods

Many companies ship items that require special attention or packaging. FedEx can ship dangerous goods with a variety of services. To begin with, you cannot ship dangerous goods of any kind via FedEx International Next Flight service. Dry ice is the only category of hazardous goods shipped via FedEx International…

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What is a FedEx Residential Surcharge?

FedEx defines a residential surcharge as a shipment addressed to a home or private residence. Including locations where business is conducted from home or a shipment in which the shipper designates the delivery address as residential. UPS and FedEx assess a higher price for residential addresses. In short, this additional…

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FedEx Delivery Signature Options

FedEx Delivery Signature Options

FedEx provides three options when shippers require a signature upon delivery. Each delivery option has various costs and requirements. Indirect Signature Required, Direct Signature Required, and Adult Signature Required. However, Indirect Signature Required is available to residential addresses only. For destinations other than the U.S. and Canada, costs for Indirect…

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How to Find Your FedEx Credits

FedEx credits are applied to the very same invoice as the original package. The refund credits are simple to find when you log into FedEx Online Billing. How to Find Your FedEx Credits: Step by Step Instructions FedEx Download Adjusted Invoice Recently, FedEx has included the ability for customers to…

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FedEx Ground Economy: Discount Rates

FedEx Ground Economy: Discount Rates

FedEx Ground Economy discounts are significant to shippers. These discounts are the maximum savings available to shippers based on the published rates for the year. During a FedEx contract negotiation, pay attention to all of these points to maximize your yearly savings. FedEx Ground Economy: What is it? Previously called…

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FedEx Agreements: Part 3 – How Do Minimums and Surcharges Work?

In the final part of a three-part series, Refund Retriever unveils the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Therefore we will cover FedEx surcharge reductions and FedEx minimum charge reductions. Earlier in part one, we reviewed…

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FedEx vs. UPS – What is the difference?

UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. FedEx vs. UPS Service Names Both UPS vs FedEx run similar…

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How to Avoid LTL Accessorial Fee Mistakes

LTL accessorial fee mistakes are not uncommon. Unexpected accessorial charges for LTL services performed by freight carriers can be costly. You cannot prevent all of these charges, but you can take steps to reduce them. Let’s discuss some commonly charged LTL accessorial fees and how you can avoid them. Limited…

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Covid-19 Late Package Report

The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…

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FedEx Saturday Delivery and Saturday Pickup Charges

FedEx Saturday delivery and FedEx Saturday pickup are available in most cities across the United States. These fees apply to most express services. Conversely, Home Delivery includes Saturday delivery at no cost to most of the U.S. FedEx Saturday Delivery Charges Saturday delivery is available for domestic package shipments with…

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FedEx & UPS Late Fees

As with all vendors, FedEx and UPS want to be paid promptly. Since 2003, there has been a 6% UPS late fee penalty, and now, there will be a FedEx late fee penalty that matches UPS. We are now seeing the implementation of the FedEx late fee charge. When do…

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FedEx One Rate Price Increase

COVID-19 has stimulated an increase in residential deliveries across the U.S. As a result, FedEx is experiencing extremely high demand and increased operating costs. Therefore, you will see a rate increase on FedEx One Rate pricing effective May 2, 2022. The new FedEx One Rate 2022 price increase base rates will…

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FedEx Priority Alerts: What You Need to Know

What is a FedEx Priority Alert? Every minute counts when you must deliver time and temperature-sensitive shipments in perfect condition. FedEx offers peace of mind for global customers who require the highest level of reliable monitoring for these types of shipments with FedEx Priority Alert. FedEx Priority Alert packages are…

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How has COVID-19 changed shipping?

COVID-19 changed the way the world interacts. The pandemic has changed shipping and the parcel delivery landscape. Naturally, more people are having packages delivered. Brick-and-mortar stores have limited hours, declaring bankruptcy or just halting operations altogether.  Therefore, here is some data to show how this shift has affected one of the…

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FedEx SmartPost: What You Need to Know

Previously, we learned that the last mile or final delivery of packages, regardless of distance, is truly where costs add up. Coincidentally, that last mile varies from a few blocks to hundreds of miles. This is where UPS SurePost and FedEx SmartPost (FedEx Ground Economy) can help. SmartPost is a…

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FedEx Sunday Delivery: What You Need To Know

Finally, FedEx Sunday delivery is here. Today’s customers want to receive their purchases every day. In light of this, Saturday and Sunday delivery are standard for Home Delivery residential shipments at no additional cost. Correspondingly, Amazon and USPS have been delivering seven days a week for a long time. In…

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How late were FedEx and UPS holiday deliveries?

Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…

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Online Retail and Porch Pirates: How to Keep Customers Happy

Online retail has improved how we shop and open us up to convenience and accessibility. But with this development comes the risk of Porch pirates. You’re probably wondering, ‘What are porch pirates?’  Porch pirates are individuals who steal packages delivered to the doorstep of your customers. Addressing porch pirates’ concerns…

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What Is a FedEx Third Party Billing Surcharge?

Third-party and drop shipping is a huge part of today’s e-commerce landscape. As a result, it is vital to understand this fee and know how it affects your daily shipping costs. The FedEx third party billing charge applies to express and ground services. Currently, the FedEx 3rd party billing fee…

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What is FedEx One Rate flat rate shipping?

FedEx One Rate is a flat rate shipping pricing option that more large-volume shippers are exploring. FedEx One Rate was introduced in 2013 and is available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. One Rate pricing is an alternative to FedEx Standard List Rates, account-specific rates, or…

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FedEx Oversize Charge

The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers do not know what these are until the charge is on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of the FedEx oversize charge, and FedEx peak season…

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FedEx Ship Manager For Your Business Operations

FedEx Ship Manager FedEx Ship Manager is the shipping software that can be used to automate and make your shipping more straightforward. It ultimately helps high-volume e-commerce companies to access forms, prepare and arrange shipping labels and documents using databases of addresses and commodities, monitor the status of the shipments…

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How To Handle Your Lost Packages

Who lost your package:  UPS      DHL       FedEx      USPS         Amazon Most packages make it to their destinations intact and on time. But what do you do when a package is lost in transit? Your lost packages could sit “in transit” for over…

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Carrier Package Minimums: What You Need To Know 

Many shippers have no clue how the carrier package minimum charge from FedEx and UPS minimum affects their overall shipping spend. Most companies do not realize carrier package minimums override a large percentage of the negotiated discount rates. Shippers must know the contractual UPS minimum net or FedEx minimum package charge….

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Understanding Your FedEx Invoices: FedEx Zones

Last year we published a blog on where exactly to find specific zone charts for your location.  FedEx zones are critical to know for all FedEx shippers in an everyday application and each time you negotiate a new agreement with the carrier. Here is a list of all the FedEx zones…

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5 Ways to Get More Shipping Refund Credits

Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…

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FedEx SmartPost vs Home Delivery

Many shippers look at FedEx SmartPost (FedEx Ground Economy) vs. Home Delivery with a confused look. With FedEx rates rising yearly, we help many small parcel shippers evaluate current contracts and discount rates. One of the most commonly asked questions, “Would Smart Post be an option to lower shipping costs?”…

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10 Shipping Facts You Need to Know

Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, small and large businesses can connect with suppliers and consumers faster than ever. Here are ten interesting shipping facts. Parcel delivery has come a long way since the days of horseback delivery….

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Understanding UPS & FedEx shipping zones

Understanding UPS & FedEx shipping zones

What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package price is based on the destination zone. You cannot get away from zones, so investigate what a zone is and how to determine your…

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What Happens If My Packages Are Stolen?

In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take merchandise as soon as the driver is out of sight. A report from August Home Inc. found nearly 11 million U.S. homeowners have had…

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Creating The Perfect Shipping Policy

Creating The Perfect Shipping Policy

No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…

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My FedEx Office late overnight package experience

Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all industries. From e-commerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost recovery….

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Free Shipping?? Offered it to your online customers?

A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…

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UPS & FedEx International Services

UPS and FedEx both provide excellent international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determining when your package will arrive. Contact each carrier directly for more accurate FedEx & UPS…

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FedEx Domestic Delivery Services

There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have created a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery service…

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FedEx Online Billing Invoice Downloads

Many people do not know how to download a FedEx invoice from the FedEx Online Billing Center. Here is an introductory video on how exactly to do this. It’s easy! FedEx Billing Online First, go to FedEx.com. Enter your FedEx ID and password. Select Get Billing Online and click the…

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We now accept Bitcoin payments

Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…

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Reports and Analytical Tools for Contract Negotiations

Many third-party negotiators (3PN) claim their expertise is in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. In the previous blog post, we stressed knowing your shipping data’s importance. Do…

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Contract Negotiations for Small Parcel Shipping

The real question here is not: why should your business negotiate better shipping rates? But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first. No one knows your business as you do….

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What is a FedEx systematic service failure?

FedEx Invoice GSR Refund

Yes, every once in a blue moon, we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never. FedEx Systematic SVC Credit FedEx rarely…

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Dimensional Weight DIM for UPS & FedEx

DIM Weight Calculations

UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx have only used DIM weight for packages…

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Why 71 lbs Can be Bad News for a Shipper

Can just one pound of weight significantly affect your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less if you can help it. There are lots of additional charges that UPS can tack onto your invoices. UPS has a notable fee called an “Additional Handling Surcharge”…

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FedEx Dimensional Weight (DIM)

Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package’s DIM weight replaces the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight calculation, the…

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