FedEx demand surcharges were traditionally only implemented during seasons with high shipping volumes. Unfortunately, FedEx demand surcharges are being applied on a year-round basis. The COVID-19 pandemic continues to reshape transportation worldwide. FedEx has kept commerce moving and delivered shipments throughout this trying time. As we enter another holiday peak…
The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers are unaware of these charges until they appear on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of the FedEx oversize charge, and FedEx peak season oversize charges….
Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. The FedEx Fuel Surcharge is an additional charge applied by FedEx to its shipping rates to adjust for the varying costs of fuel. Both ground and air shipping services can…
As with all vendors, FedEx and UPS require prompt payment. The current FedEx late fee is 9.9%, and the UPS late fee is 9.9%. However, UPS will increase the late payment fee to 9.8% and apply fees to check payments and paper invoices. Let’s dive into these additional shipping fees….
Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package…
FedEx provides three options when shippers require a signature upon delivery. Each delivery option has various costs and requirements. Indirect Signature Required, Direct Signature Required, and Adult Signature Required. However, Indirect Signature Required is only available to residential addresses. For destinations other than the U.S. and Canada, costs for Indirect…
With FedEx and UPS increasing their rates yearly, understanding your shipping contracts is very important. Did the carriers create the complexity in these to increase their profits? When was the last time you read through your carrier contract? With most FedEx and UPS contracts, there are two main types of…
Did you know that sometimes Ground service can be as fast as Express service, but at a fraction of the cost? We have first-hand experience with this. To help you find these same money-saving opportunities, we have a Shipping Service Optimization report that assists you by identifying routine shipments that…
All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to getting your money back. The request must be within…
The FedEx Ground Unauthorized Package Charge is a fee rarely seen by shippers, but when it appears, a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling. Generally, FedEx announces these fee increases in September each year, which go into…
Who lost your package: UPS DHL FedEx USPS Amazon Few things are more frustrating than getting a notification that your package has been delivered—only to step outside and find nothing at your door. Do you have a lost package? Whether you’re…
A FedEx residential surcharge applies to shipments addressed to homes or private residences, including locations where business is conducted from home or shipments where the shipper designates the delivery address as residential. UPS and FedEx charge a higher price for residential addresses. In short, this additional charge is due to…
Accessorial fees and surcharges are a considerable part of any shipper’s yearly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. The FedEx address correction fee is our topic of discussion here. Address corrections happen…
What is a FedEx Delivery Area Surcharge? As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express…
Many FedEx shippers see an additional handling charge on their FedEx invoices and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to FedEx’s characteristics. They have to treat the box differently from the rest. So,…
FedEx Express Freight services are premium shipping options provided by FedEx for time-sensitive, heavier shipments that require expedited delivery. These services are typically for larger freight shipments that must move quickly across regional, national, or international destinations. FedEx Express Freight is designed to handle palletized shipments over 150 pounds and…
The 2025 FedEx general rate increase is on January 6th, 2025. FedEx Express shipping rates will increase by an average of 5.9% for Domestic, Export, and Import services. FedEx SmartPost and FedEx One Rate shipping rates will also increase; we will explore those increases in a future blog. The 2025…
Effective January 6, 2024, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 5.9%. FedEx Freight rates will increase by an average of 5.9%. We will explore the 2025 FedEx surcharge…
FedEx Delivery Manager is a free service provided by FedEx that allows recipients to have more control and flexibility over their incoming deliveries. With FedEx Delivery Manager, users can customize their delivery options according to their preferences and schedule. This ensures that packages are delivered conveniently. Key Features of FedEx…
Many shippers have no clue how the carrier package minimum charge from FedEx and UPS minimum affects their overall shipping spend. Most companies do not realize carrier package minimums override a large percentage of the negotiated discount rates. Shippers must know the contractual UPS minimum net or FedEx minimum package charge….
PostalMate is a multi-carrier shipping software explicitly designed for retail pack and ship centers. PostalMate’s comprehensive solution allows businesses to handle a high volume of shipping and retail transactions. Many companies want to compare the estimated cost to the actual FedEx or UPS invoice charges. Parcel billing reconciliation for PostalMate…
UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. As of the most recent data, UPS reported approximately $100 billion…
Get ready to see your FedEx and UPS bills increase. The carriers are adding 82 new delivery area surcharge zip codes to the existing Delivery Area Surcharge list this April 2024. The surcharge will take effect on April 8, 2024, for UPS deliveries and April 15, 2024, for FedEx deliveries….
If you’re a frequent user of FedEx services, you might already be aware of the My FedEx Rewards program. But have you enrolled yet? If not, you’re missing out on various advantages that can save money and entitle you to money-back guarantee refunds on ground and home delivery shipments. We…
Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package’s DIM weight replaces the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight calculation, the…
For most, holidays are the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to ignore shipping costs to keep customers happy. Therefore, the FedEx Holiday Schedule should be available to all customer service and shipping staff. Let’s…
A FedEx invalid account fee applies if the shipper does not provide a valid or accurate FedEx account or credit card number for the selected billing option. For FedEx Ground, this includes requests to bill accounts without a U.S. or Canadian billing address. This FedEx missing or invalid account surcharge…
Here are FedEx 2023 Holiday money-back guarantee details every business should know! During the 2023 holiday shipping season, FedEx will temporarily extend delivery commitment times for the money-back guarantee for certain dates. Other than the dates listed below, each and every ground, home delivery, and express FedEx package is guaranteed…
Let’s reduce shipping costs. FedEx and UPS are the world’s leading shipping couriers you can trust for speedy delivery of packages. Shipping costs can differ based on factors such as shipping destination, package size, weight, and shipping service selected. This blog presents ways to decrease shipping costs with FedEx and…
Shipping firearms today is difficult; shipping firearms with FedEx is more accessible than shipping them via UPS. This blog is to help with shipping, but if you have additional questions, it is best to contact FedEx directly. Shipping Firearms with FedEx Express Only customers maintaining a Federal Firearms License (FFL)…
FedEx has an annual revenue of $93.5 billion. Next year, the annual revenue will be even more significant due to FedEx’s yearly general rate increase. The 2024 FedEx General Rate Increase will go into effect on January 1, 2024. FedEx Express shipping rates will increase by an average of 5.9%…
Effective January 1, 2024, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 5.9%. Surcharge 2022 Price 2023 Price 2024 Price Address Correction $19.50 $21.00 $22.50 COD $17.50 $19.00 $20.00 Dangerous…
The residential surcharge is among the most common and substantial surcharge fees for 98% of all FedEx and UPS shippers. Therefore, a shipper must consider the impact and compare FedEx and UPS applications during contract negotiation. This consideration includes much more than just the discount offered. Therefore, consider a few…
Why would you choose Refund Retriever over one of the many other FedEx & UPS small parcel auditing companies? It looks like everyone does the same thing. Wrong. Proprietary Software Refund Retriever was started in 2006 with software we developed in-house. We do not have any outside third-party companies writing…
FedEx billing online is an excellent tool. Unfortunately, many customers pay their carrier invoices too quickly. The surprising fact is this may cost more money in the long run. If the invoice has been paid, FedEx will deny late package refunds on the money-back guarantee for some service levels. …
When shipping a package, FedEx, UPS, and USPS come to mind. All these carriers have certain restrictions for items that are prohibited from shipping. It is essential to be mindful of FedEx shipping restrictions to ensure your account remains in good standing and that your packages reach their final destination….
FedEx surcharge fees can account for a large portion of a company’s shipping costs each year. These other charges are also called accessorial fees and consequently increase each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all…
FedEx shipment exceptions are not fun for recipients or shippers. Most clients prioritize swift delivery of both services and packages, and the ability and promptness of a courier service operator to deliver a package without a hitch are at the top of the requirements list. FedEx ranks as one of…
FedEx Express has introduced FedEx International Connect Plus, a new day-definite, e-commerce shipping service within FedEx Express International. This new service aims to combine speed and price for international small parcel delivery. What is FedEx International Connect Plus? FedEx International Connect Plus is a global shipping service that offers customers…
Shippers must understand FedEx termination fee provisions and how they affect small parcel shipping. FedEx agreements are not easy to understand. Therefore, we will explore a FedEx termination fee and some options if one presents a new FedEx agreement. What is a FedEx Termination Fee? Early termination language is a…
My FedEx Rewards is a free program that benefits FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping. What are the benefits of being a My FedEx Rewards member? Money-back Guarantee for My Rewards Members…
FedEx ID scanning will soon impact all shippers. On June 28, 2022, FedEx express and ground will enable ID scanning functionality for domestic deliveries which require an adult signature. FedEx’s ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process removes the need for…
Let’s discuss shipping FedEx dry ice packages. There are different classifications of products in the E-commerce world, from perishables to medicines and hardware. Each of these products has different methods and strategies for shipping. If you sell perishable products, you may be required to ship with dry ice. Many perishable…
FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. In addition, all your FedEx shipping charges can be applied directly to a company…
The pace of parcel costs is fast, and the fine-print details of carrier contracts often change just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes directly impacting their businesses? Shipping contract negotiation. Regularly reviewing carrier contracts from UPS and FedEx…
Many companies ship items that require special attention or packaging. FedEx offers a range of services for shipping dangerous goods. To begin with, you cannot ship dangerous goods of any kind via FedEx International Next Flight service. Dry ice is the only category of hazardous goods that can be shipped…
Many shippers contact us with questions about shipping insurance. To start, FedEx does not offer shipping insurance. FedEx offers additional declared value. So let’s get a better idea of the rules for FedEx declared value. FedEx Declared Value Cost for 2025 When you use FedEx declared value, the cost is…
As a business owner, the most important thing about a cardboard shipping box is that it safely gets your products to your customers. You want your box quality to withstand the shipping and transportation process. When shipping with FedEx and UPS, how can you ensure your boxes won’t get crushed…
FedEx credits are applied to the very same invoice as the original package. The refund credits are simple to find when you log into FedEx Online Billing. How to Find Your FedEx Credits: Step by Step Instructions FedEx Download Adjusted Invoice Recently, FedEx has included the ability for customers to…
FedEx Ground Economy discounts are significant to shippers. These discounts are the maximum savings available to shippers based on the published rates for the year. During a FedEx contract negotiation, pay attention to all of these points to maximize your yearly savings. FedEx Ground Economy: What is it? Previously called…
FedEx earned discounts and base discounts are the main focus of any contract negotiation. As part of a three-part series, Refund Retriever unveils FedEx agreements and contracts’ black and white details. We are breaking down the general outline of FedEx agreements to make understanding them much more straightforward. We review the…
What does the future hold? How does the changing parcel landscape impact your profitability? Looking ahead, it’s becoming increasingly clear how vital shipping data is to a shipper’s business. Many shippers want to know UPS vs. FedEx rates, which is better. You can identify how much you ship when you…
In the final part of a three-part series, Refund Retriever unveils the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Therefore we will cover FedEx surcharge reductions and FedEx minimum charge reductions. Earlier in part one, we reviewed…
LTL accessorial fee mistakes are not uncommon. Unexpected accessorial charges for LTL services performed by freight carriers can be costly. You cannot prevent all of these charges, but you can take steps to reduce them. Let’s discuss some commonly charged LTL accessorial fees and how you can avoid them. Limited…
The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…
FedEx Saturday delivery and FedEx Saturday pickup are available in most cities across the United States. These fees apply to most express services. Conversely, Home Delivery includes Saturday delivery at no cost to most of the U.S. FedEx Saturday Delivery Charges Saturday delivery is available for domestic package shipments with…
COVID-19 has stimulated an increase in residential deliveries across the U.S. As a result, FedEx is experiencing extremely high demand and increased operating costs. Therefore, you will see a rate increase on FedEx One Rate pricing effective May 2, 2022. The new FedEx One Rate 2022 price increase base rates will…
What is a FedEx Priority Alert? Every minute counts when you must deliver time and temperature-sensitive shipments in perfect condition. FedEx offers peace of mind for global customers who require the highest level of reliable monitoring for these types of shipments with FedEx Priority Alert. FedEx Priority Alert packages are…
COVID-19 changed the way the world interacts. The pandemic has changed shipping and the parcel delivery landscape. Naturally, more people are having packages delivered. Brick-and-mortar stores have limited hours, declaring bankruptcy or just halting operations altogether. Therefore, here is some data to show how this shift has affected one of the…
Previously, we learned that the last mile or final delivery of packages, regardless of distance, is truly where costs add up. Coincidentally, that last mile varies from a few blocks to hundreds of miles. This is where UPS SurePost and FedEx SmartPost (FedEx Ground Economy) can help. SmartPost is a…
A successful FedEx or UPS parcel rate negotiation is essential to substantially lower shipping costs. Preparation is critical to how well a company can negotiate lower small parcel rate agreements. Therefore, let us look at a few key points that all businesses, big and small, need to follow. 1. Get…
Finally, FedEx Sunday delivery is here. Today’s customers want to receive their purchases every day. In light of this, Saturday and Sunday delivery are standard for Home Delivery residential shipments at no additional cost. Correspondingly, Amazon and USPS have been delivering seven days a week for a long time. In…
Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…
Shipping is an essential part of all e-commerce companies and most other industries. As a result, what would happen if your FedEx account was hacked? A FedEx security breach could be disastrous for any company. Let’s examine some best practices to prevent unauthorized FedEx access by hackers that are attempting…
Online retail has improved how we shop and open us up to convenience and accessibility. But with this development comes the risk of Porch pirates. You’re probably wondering, ‘What are porch pirates?’ Porch pirates are individuals who steal packages delivered to the doorstep of your customers. Addressing porch pirates’ concerns…
Whenever your company ships with FedEx Express or Ground, you have a guaranteed delivery date and time. You are entitled to a full refund if the package is delivered even one minute late. To emphasize, FedEx will NOT notify you of the late package nor voluntarily give you money back….
We get many calls and chats monthly when a FedEx shipper sees this charge on a FedEx invoice. Often, they see “NDOC P/U” yet have no clue what this is. To summarize, these charges are non-document pickup charges. This is a charge when someone contacts FedEx to have the package…
Third-party and drop shipping is a huge part of today’s e-commerce landscape. As a result, it is vital to understand this fee and know how it affects your daily shipping costs. The FedEx third party billing charge applies to express and ground services. Currently, the FedEx 3rd party billing fee…
FedEx One Rate is a flat rate shipping pricing option that more large-volume shippers are exploring. FedEx One Rate was introduced in 2013 and is available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. One Rate pricing is an alternative to FedEx Standard List Rates, account-specific rates, or…
FedEx Ship Manager FedEx Ship Manager is the shipping software that can be used to automate and make your shipping more straightforward. It ultimately helps high-volume e-commerce companies to access forms, prepare and arrange shipping labels and documents using databases of addresses and commodities, monitor the status of the shipments…
FedEx agreements’ black and white details can often look like a foreign language even to the savviest of shippers and business-minded leaders. From surcharges and money-back guarantees to termination fees and more, there is a lot to digest when it comes to reviewing, understanding, and ultimately feeling confident about the…
Last year we published a blog on where exactly to find specific zone charts for your location. FedEx zones are critical to know for all FedEx shippers in an everyday application and each time you negotiate a new agreement with the carrier. Here is a list of all the FedEx zones…
Many times, customers come across FedEx invoice abbreviations and agreements yet have no clue as to their meaning. Here is a list of common FedEx invoice abbreviations that might come in handy. What are the FedEx service types? FedEx shipping is divided into two main service types. These are based on…
Business owners as always looking for ways to reduce shipping costs. One new way to reduce your FedEx shipping spend easily was recently introduced by American Express. With American Express FedEx rebate offer, businesses can earn 15% back as an AMEX statement credit each time they use an enrolled business card…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…
FedEx & UPS Guaranteed Service refunds are part of a smart shippers toolbox. Shipping is an essential part of business operations for small and large companies. In fact, FedEx and UPS collectively ship billions of packages each year. Additionally, this number is rising as each day passes. Keeping this in…
FedEx and UPS made some significant changes to their rates and contracts for 2024, yet many businesses have yet to either know or understand these changes. For this reason – and many others – companies must update their parcel carrier contracts and gain more clarity about what impacts their shipping…
FedEx guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if FedEx delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at FedEx Money Back Guarantee Waivers. Including…
Many shippers look at FedEx SmartPost (FedEx Ground Economy) vs. Home Delivery with a confused look. With FedEx rates rising yearly, we help many small parcel shippers evaluate current contracts and discount rates. One of the most commonly asked questions, “Would Smart Post be an option to lower shipping costs?”…
Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, small and large businesses can connect with suppliers and consumers faster than ever. Here are ten interesting shipping facts. Parcel delivery has come a long way since the days of horseback delivery….
‘Tis the season for shipping… and there’s no better time to prepare your business for the demands consumers expect this upcoming holiday shipping season. Whether you’re an e-commerce-based business, a marketplace seller, a vendor shipping to merchants, or offer shipping in any other capacity, aligning your holiday business goals with…
Effective January 22, 2018, FedEx started applying dimensional weight pricing with a dimensional divisor of 139. Plus, a per pound rate for all packages over 71 lbs on all SmartPost (FedEx Ground Economy) packages. FedEx Ground Economy DIM dimensional weights are, of course, (length x width x height) divided by…
Shipping fee surcharges for additional, supplemental, or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our data, we found something interesting. FedEx invoices consistently have a higher percentage of accessorial fees over similar-sized UPS invoices….
FedEx and UPS cost more due to accessorial fees; there is no getting around them. Accessorial charges have rate increases each year, just as the general rates. Accessorial fee surcharges for additional, supplemental, or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs….
What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package price is based on the destination zone. You cannot get away from zones, so investigate what a zone is and how to determine your…
In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take merchandise as soon as the driver is out of sight. A report from August Home Inc. found nearly 11 million U.S. homeowners have had…
We deal with FedEx and UPS all day, every day. But we never actually ship anything out. The cost of transportation impact is huge for our customers. What would be cheaper? USPS, FedEx, or UPS? We went to the post office and got a few priority mail Tyvek envelopes. We…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies considerably. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the fuel…
No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…
Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all industries. From e-commerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost recovery….
A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
Both UPS and FedEx offer excellent international delivery options. We decided to compare the estimated delivery dates for both carriers side by side for each international service. This is a general guide to help you determine when your package is expected to arrive. Contact each carrier directly for more accurate…
There are many FedEx domestic delivery services with various delivery commitments. Sometimes, it can be overwhelming to figure out which service to use. Therefore, we have created a quick reference chart for each service with a delivery range. Enjoy! The price of each FedEx domestic delivery service is typically higher…
How do I know if a shipping address is residential or commercial, and why does it matter? Shipping a package is simple. Box items and apply a shipping label. The carrier then takes the box to your recipient. So why does it cost different amounts? Why do carriers want to…
Many people do not know how to download a FedEx invoice from the FedEx Online Billing Center. Here is an introductory video on how exactly to do this. It’s easy! FedEx Billing Online First, go to FedEx.com. Enter your FedEx ID and password. Select Get Billing Online and click the…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criterion for choosing an auditing company. Let’s take a look at a real Refund Retriever comparison to the competition. Some businesses are enticed by a company…
Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…
Many third-party negotiators (3PN) claim their expertise is in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. Knowing your shipping data is vital. Never start contract negotiation talks with…
