Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…
Shipping is an essential part of all e-commerce companies and most other industries. As a result, what would happen if your FedEx account was hacked? A security breach could be disastrous for any company. Let’s examine some best practices to prevent unauthorized FedEx access by hackers that are attempting a…
FedEx surcharge fees can account for a large portion of a company’s shipping costs each year. These other charges are also called accessorial fees and consequently increases each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all…
As a business owner, the most important thing about a cardboard shipping box is that it gets your products to your customers safely. You want your box quality to withstand the shipping and transportation process. When shipping with FedEx and UPS, how can you ensure your boxes won’t wind up…
The 2020 FedEx Price Increase that will go into effect on January 6th, 2020. Express will increase rates by an average of 4.9% for domestic and international services. Ground and Home Delivery shipping rates will increase by an average of 4.9%. FedEx Freight shipping rates will increase even more by…
Effective January 6, 2020, businesses need to expect FedEx shipping rate changes. Furthermore, it has been announced that prices will be going up again in the new year. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 4.9%. In…
FedEx increases unauthorized and additional handling fees! This seems to be the same statement year after year. FedEx recently announced general changes to surcharges on unauthorized shipments and packages that require additional handling. Generally, FedEx announces these fees increases in September each year and they go into effect at the…
Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. If the package is delivered even one minute late, you are entitled to a full refund. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money…
We get many calls and chats each month when a FedEx shipper sees this charge on a FedEx invoice. Often, they see “NDOC P/U” yet, have no clue what this is. To summarize, these charges are non-document pickup charges. This is a charge when someone contacts FedEx to have the…
Many shippers contact us with questions about shipping insurance. To start, FedEx does not offer shipping insurance. FedEx offers additional declared value. So let’s get a better idea of the rules for FedEx declared value. No shipping insurance?? FedEx specifically states in the service guide that FedEx DOES NOT provide…
Third-party shipping and drop shipping is a huge part of today’s e-commerce landscape. As a result, it is vital to understand this fee and know how it is affecting your daily shipping costs. The FedEx third party billing charge applies to express and ground services. Currently, the FedEx 3rd party…
What are FedEx Fuel Surcharges? Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. Accordingly, fuel surcharge is an extra fee by FedEx to cover the fluctuating cost of fuel. The calculation is a percentage of the base rate and…
FedEx One Rate is a flat rate shipping pricing option that more large volume shippers are exploring. The service was introduced in 2013 and available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. FedEx One Rate pricing is an alternative to FedEx Standard List Rates, account specific rates…
The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers do not know what these are until the charge is on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of FedEx oversize charge and FedEx peak season oversize…
In the final part of a three-part series, Refund Retriever is unveiling the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Earlier in part one, we reviewed the overall organization of a FedEx agreement. So then part two explored how…
FedEx Ship Manager FedEx Ship Manager is the shipping software that can be used to automate and make your shipping more straightforward. It ultimately helps high-volume e-commerce companies to access forms, prepare and arrange shipping labels and documents using databases of addresses and commodities, monitor the status of the shipments…
Who lost your package: UPS DHL FedEx USPS Amazon Most packages make it to their destinations intact and on time. But, what do you do during those times when a package is lost in transit? Your lost packages could be sitting…
FedEx Service Guide – page 135 Billing – Express “G. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR AND AGREES TO PAY ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES…
Many shippers really have no clue on how the carrier package minimum charge from FedEx and UPS minimum affect their overall shipping spend. Most companies do not realize carrier package minimums basically override a large percentage of the negotiated discount rates. So what is the 2020 Minimum Net Charge? Carrier…
Last year we published a blog on where exactly to find specific zone charts for your location. FedEx zones are very critical to know for all FedEx shippers in an everyday application as well as each time you negotiate a new agreement with the carrier. Here is a list of all…
Many times customers come across FedEx invoice abbreviations and agreements yet have no clue as to the meaning of them. Here is a list of common FedEx invoice abbreviations that might come in handy. OB: Outbound prepaid packages picked up at your facility IB: Packages received by and billed to…
FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. In addition, all your FedEx shipping charges can be applied directly to a company…
Here are FedEx 2019 Holiday money-back guarantee details every business should know! During the 2019 holiday shipping season, FedEx will temporarily suspend the money-back guarantee for certain dates. Other than the dates listed below, each and every ground, home delivery and express FedEx package is guaranteed to arrive on time…
How will the holiday FedEx peak surcharges affect your peak season business this year? From October 1 through January 5, 2020, FedEx will apply additional peak surcharges packages with certain characteristics. Specifically, shipments that qualify as oversized, unauthorized or require additional handling will see a peak surcharge in addition to existing charges….
Business owners as always looking for ways to reduce shipping costs. One new way to reduce your FedEx shipping spend easily was recently introduced by American Express. With American Express FedEx rebate offer, businesses can earn 15% back as an AMEX statement credit each time they use an enrolled business card…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t getting the job done. The rate of late delivery credits fluctuates from week to week. But there are…
FedEx & UPS Guaranteed Service refunds are a part of a smart shippers toolbox. Shipping is an essential part of business operations for companies small and large alike. In fact, it was reported that FedEx and UPS collectively ship nearly 12 Billion packages each year… and this number is rising…
The pace of parcel is fast and furious with the fine-print details of carrier contracts often changing just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes that directly impact their businesses? Shipping contract negotiation. In order to best support shipping…
FedEx guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if FedEx delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at FedEx Money Back Guarantee Waivers. Including…
Many shippers look at FedEx SmartPost vs Home Delivery with a confused look. With FedEx rates rising each year, we help many small parcel shippers evaluate current contracts and discount rates. One of the most commonly asked questions, “Would Smart Post be an option to lower shipping costs?” There are…
Looking ahead to 2018, it’s becoming increasingly clear how vital data is to a shipper’s business. Many shippers want to know UPS vs FedEx rates, which is better. Through data, you can identify how much you ship, when you ship and what your costs are for shipping in addition to…
Effective January 22, 2018, FedEx will apply dimensional weight pricing with a dimensional divisor of 139. Plus a per pound rate to all packages over 71 lbs on all SmartPost packages. Dimensional weights are of course (length x width x height) divided by a DIM factor. The DIM factor is…
2018 FedEx Express General Rate Increase (GRI) is here! Effective January 1, 2018, FedEx Express package standard list rates will increase an average of 4.9% for all domestic services. This rate increase will affect the following domestic services: first overnight, priority overnight, standard overnight, 2 day AM, 2 day, and…
Last month FedEx announced that they will be their raising shipping rates once again in 2018 for FedEx Ground, FedEx Express, and FedEx Freight by an average 4.9%. FedEx Ground Multiweight and Smartpost rates will also change. Since there are many changes in rates, we will split these…
Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…
FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…
Click for sound Refund Retriever sponsors and attends many trade-shows each year. Twice a year we…
Everyone here at Refund Retriever weathered the storm and we are moving forward. We experienced no disruption in services, all FedEx and UPS parcel auditing was unaffected thanks to our brilliant programmers and infrastructure. Feel free to call us at 800-441-8085 if you have any questions. Some of us are…
Amazon will be holding the third annual Amazon Prime day on July 11, 2017, for Prime members. This year the event will last for 30 hours and be full of deals that are too good to resist. There are numerous deals available and since this event is lasting 30 hours…
Each year FedEx and UPS increase rates, everyone knows this but how much are the increases for each service and how can you be proactive to save money on your shipping? Let’s look at the true increases and what you can do to keep your shipping costs as low as…
What is a shipping zone? UPS and FedEx both use zones for each package you send. Shipping contracts are divided into zone pricing and each package is price based on the destination zone. You cannot get away from zones, so investigate what a zone really is and how to determine…
In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof. National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
What is a FedEx Delivery Area Surcharge? What do these fees look like on my invoice? DAS Comm DAS Extended Comm DAS Resi DAR Extended Resi Delivery Area Surcharge Delivery Area Surcharge Extended FedEx Delivery Area Surcharge Reporting Would you like to see a report of all the FedEx delivery…
With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…
Are you insuring against lost or damaged FedEx and UPS packages? When you use the carrier’s declared value program, you’re most likely grossly overpaying. Let’s look at declared value fees and what you can do about it. Declared value of $101 for shipment, means you will pay for the first…
FedEx has announced shipping rate and surcharge changes for 2017 that do not match those announced by UPS on September 1st. Effective January 2, 2017 FedEx will increase shipping rates as follows: FedEx Express will increase shipping rates by an average of 3.9% for US services UPS services will increase…
If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…
Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases. For $99/year I get free 2-day shipping and free video/music streaming, I use…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
Click for sound 0:36 Here at Refund Retriever, we are constantly improving our refund technology…
IRCE – Internet Retailer Conference & Exhibition June 7-10, 2016 Chicago – McCormick Place West – Booth 1721 IRCE 2016 will take place in the city of Chicago, June 7-10, at McCormick Place West. If you use UPS or FedEx, plan to stop by Refund Retriever at Booth…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies greatly. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the price…
No matter how good your product or customer service, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy. It can affect the business in a major way. Why? Firstly, you have to make sure that your shipping prices…
Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all types of industries. From ecommerce websites, law firms, Amazon & eBay sellers, to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost…
A free shipping strategy is key in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
UPS and FedEx both provide amazing international delivery options. We decided to put each international service side by side to compare the estimate delivery dates for both carriers. The holiday season and cyber Monday are fast approaching, this is a general guide to determine when your package will arrive. For…
The price of shipping keeps rising. On September 15th, another FedExrate hike was announced. Rates for 2016 are going up by an average of 4.9% for U.S. domestic, U.S. export and U.S. import services effective Monday, January 4, 2016. FedEx Express, FedEx One Rate® , FedEx® Retail Rates, FedEx Ground,…
There are many FedEx domestic delivery services with a variety of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Therefore, we have put together a quick reference chart for each service with a delivery range. Enjoy! FedEx Domestic Delivery Services FedEx…
How do I know if a shipping address is residential or commercial, and why does it matter? What is residential or commercial? A residential delivery goes to a home or private residence, including a business operating out of a home. A commercial delivery goes to a business. Why does it…
UPS & FedEx guarantee on time delivery or its free. Even ground packages! If that package is one minute late you are entitled to a full refund. Refund Retriever can audit your invoices for these late packages and save you money. Ask around, we are leaders in our field. We…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criteria for choosing an auditing company. Some businesses are enticed by a company that charges a lower percentage because they think it’s the only detail that…
Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…
How can Refund Retriever help you? Many third party negotiators (3PN) claim that their expertise lies in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Let’s discuss a few. In the previous blog post, we stressed how important it is…
Is This Something My Business Should Do? The real question here is not why should your business negotiate for better shipping rates, but instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discounts strategies you will want…
Yes, every once in a blue moon we see a rare FedEx systematic svc fail refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS give a GSR refund on a late delivered parcel automatically. Never. FedEx Systematic Service Credit FedEx…
UPS Ground and FedEx Ground Home Delivery have modified their shipping rates starting in 2015. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx only used DIM weight for…
Shipping internationally means you must have accurate and complete documentation. From ever-changing government regulations and treaty arrangements to customs issues delaying or preventing a shipment reaching its destination, there are a lot of variables in play and good documentation is one of your best defenses. To help you we compiled…
Can just one pound of weight make a huge difference in your shipping costs? Absolutely! Pro tip: keep your shipments at 70 pounds or less, if you can help it. There are lots of additional charges and fees that UPS can tack onto your invoices. UPS has a special fee…
Did you know that sometimes Ground service can be just as fast as Express service, but at a fraction of the cost? We have first-hand experience at this. To help you find these same money-saving opportunities, we are introducing our Service Optimization report that to assist you by identifying routine…
DIM Weight Refund FedEx and UPS calculate the dimensional weight on all packages. Any package you send will be charged for the higher amount of DIM or actual weight. Thus, you are paying for shipping weight that is not even present. Today’s hall-of-fame post is a dimensional-weight error on a package shipped…
Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package first and then the UPS end of day report slip. This will reduce risk on your part, and may save you money in the long run….
FedEx Billing Online, when is the best time to pay your FedEx invoice? Many customers pay their carrier invoices too quickly. The surprising fact is, this may end up costing more money in the long run. How is this possible? FedEx Billing Online FedEx is a bit special in how…
With dozens and dozens of FedEx fees and surcharges, it can be overwhelming trying to decipher what they mean. To help you better understand your FedEx invoice here is a helpful list of 75 FedEx surcharges along with their abbreviations. For a full description of all of these fees, their…
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure you have a transportation cost, an ever-rising fuel surcharge fee, maybe an insurance fee if you chose that option. Some of these fees you know about…
FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…
The following 2011 FedEx accessorial fee surcharge changes took effect Jan. 4, 2010, unless otherwise noted FedEx Express®, FedEx Ground® and FedEx Home Delivery® services. Please refer to the FedEx Service Guide for a complete list of charges and any increase that might have taken place since this list was…
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