Who lost your package: UPS DHL FedEx USPS Amazon Few things are more frustrating than getting a notification that your package has been delivered—only to step outside and find nothing at your door. Do you have a lost package? Whether you’re…
As with all vendors, FedEx and UPS want to be paid promptly. The current FedEx late fee is 8%, and the UPS late fee is 8%. However, UPS will increase the late payment fee to 9.8% and apply fees to check payments and paper invoices. Let’s dive into these additional…
UPS automatically provides all packages with $100 worth of liability for loss or damage. A shipper can declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS’s declared value is not insurance. What does UPS declared value cost? As mentioned…
If your company ships to remote or rural areas, you may have noticed extra fees on your shipments—these are the UPS Delivery Area Surcharges (DAS) and Extended Delivery Area Surcharges (EDAS). UPS adds these fees to packages that are picked up or delivered to specific ZIP codes. Let’s break down…
Accessorial fees and surcharges comprise a large part of any shipper’s weekly shipping costs. Many shippers see these as part of doing business. But there are many fees that you, as a shipper, can prevent. Address corrections happen to be a huge profit center for UPS and FedEx. When a…
Many shippers open their weekly UPS invoices to find a few surprises in the form of a UPS large package surcharge. Therefore, we are going to examine this surcharge in more detail. What is a large package surcharge? What is the cost? How can we negate the charge to lower…
When it comes to shipping, ensuring you’re getting the best rates from UPS is essential for keeping your business competitive and your costs under control. Whether negotiating a new contract or renegotiating an existing one, accurate data is the foundation of a successful UPS contract negotiation. Here’s how to start…
UPS defines a residential surcharge as a residential delivery made to a home, including a business working out of a home. Furthermore, an added shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address…
If your company ships UPS, you understand the effect UPS fuel surcharge has on shipping costs. The calculation is a percentage of the base rate and adds to the expense of each package. As a result, it covers additional fuel costs and keeps UPS profitable, even when fuel prices increase. What is…
UPS holiday shipping deadlines are crucial for all shippers. Holidays are usually the most active time of the year for small parcel shippers. Even with a large staff, it is easy for a company to ignore shipping costs to keep customers happy. Let Refund Retriever monitor your shipping invoices for…
UPS announced the 2025 rate increase that will go into effect on December 23, 2024. Incidentally, the 2025 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the UPS ground and air rates will all increase by an average of 5.9%. Below, you will…
Many shippers notice a UPS Additional Handling charge on their UPS invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to UPS’s characteristics. UPS service centers must treat the box differently than the rest….
Returns are an unavoidable part of any retail business, and ensuring a smooth return process is crucial for maintaining customer satisfaction. As one of the top logistics companies globally, UPS Returns offers cost-effective services designed to make returning packages convenient and hassle-free for businesses and customers. Here’s how UPS simplifies…
Many shippers have no clue how the carrier package minimum charge from FedEx and UPS minimum affects their overall shipping spend. Most companies do not realize carrier package minimums override a large percentage of the negotiated discount rates. Shippers must know the contractual UPS minimum net or FedEx minimum package charge….
UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. UPS offers both weekend pickup and delivery to help your business grow. UPS express and international deliveries have been available on Saturdays for many years….
UPS continues to modify its pricing. UPS peak surcharges and demand surcharges are enormous costs for shippers. UPS started adding to its Peak Surcharges for international US domestic packages. These modifications are significant and will undoubtedly impact many shippers. UPS Demand Surcharge – Large Packages and Additional Handling An additional…
PostalMate is a multi-carrier shipping software explicitly designed for retail pack and ship centers. PostalMate’s comprehensive solution allows businesses to handle a high volume of shipping and retail transactions. Many companies want to compare the estimated cost to the actual FedEx or UPS invoice charges. Parcel billing reconciliation for PostalMate…
UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. As of the most recent data, UPS reported approximately $100 billion…
UPS Ground Saver, “UPS-GS,” service is currently available for packages with an origin and destination within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories, and to U.S. Post Office Boxes. It is not available for international packages. UPS Ground Saver is basically a new name for UPS Surepost offered…
Get ready to see your FedEx and UPS bills increase. The carriers are adding 82 new delivery area surcharge zip codes to the existing Delivery Area Surcharge list this April 2024. The surcharge will take effect on April 8, 2024, for UPS deliveries and April 15, 2024, for FedEx deliveries….
Expecting a delivery from UPS but missed it? Did you receive a UPS delivery notice on your door? Don’t worry. You can still get your package by tracking it and requesting UPS to release it. UPS will deliver your package for free up to three attempts before sending it back…
Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on…
Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package…
Let’s reduce shipping costs. FedEx and UPS are the world’s leading shipping couriers you can trust for speedy delivery of packages. Shipping costs can differ based on factors such as shipping destination, package size, weight, and shipping service selected. This blog presents ways to decrease shipping costs with FedEx and…
UPS announced the 2024 rate increase that will go into effect on December 26, 2023. Incidentally, the 2024 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the UPS ground and air rates will all increase by an average of 5.9%. Below, you will…
How will UPS holiday season surcharges affect your business this year? From October 1, 2023, through January 13, 2024, UPS will apply peak surcharges to shipments that qualify as oversized, unauthorized, or require additional handling and existing charges. FedEx also implemented peak season surcharge increases as well. Check out this…
The residential surcharge is among the most common and substantial surcharge fees for 98% of all FedEx and UPS shippers. Therefore, a shipper must consider the impact and compare FedEx and UPS applications during contract negotiation. This consideration includes much more than just the discount offered. Therefore, consider a few…
UPS is one of the carrier companies to use if you want to send items cross-border. However, being familiar with some of their carriage conditions, especially restricted and prohibited items, is crucial. Be mindful of UPS shipping restrictions. That way, you can guarantee that your account remains in excellent standing….
The UPS Remote Area Surcharge applies to deliveries to specific ZIP Codes within Alaska, Hawaii, and the 48 contiguous states and select origins and destinations. Small Package UPS Remote Area Surcharge Fees UPS Remote Area Surcharge 2024 Cost Alaska $ 40.50 Hawaii $14.15 48 contiguous states $14.15 UPS Remote Area…
Why would you choose Refund Retriever over one of the many other FedEx & UPS small parcel auditing companies? It looks like everyone does the same thing. Wrong. Proprietary Software Refund Retriever was started in 2006 with software we developed in-house. We do not have any outside third-party companies writing…
UPS Ground with Freight Pricing (GFP) is available to customers shipping within the contiguous 48 states. UPS Ground with Freight Pricing offers a streamlined, cost-effective solution for shipments of 151 pounds or more. Customers can rate and ship UPS Ground service using Less-Than-Truckload (LTL) shipment characteristics with UPS GFP. The minimum…
UPS shipment exceptions occur when a UPS package meets an unexpected occurrence, which could change the scheduled delivery day. Exceptions include address unknown, damage to the shipment, or signature not received. UPS Tracking Event Descriptions Below is an explanation of some standard tracking events from when the label was created…
UPS offers many delivery options to suit your business needs. Direct delivery only (DDO) is what the name indicates; all your parcels are delivered directly to you, the shipper, or the consignee. What is UPS Direct Delivery Only? Direct delivery only guarantees a package is delivered to the residential or…
UPS value-added services, which are UPS other charges, also called surcharge fees, increase yearly. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all UPS shipping services rises each year. The cost of doing business seems to grow continually….
UPS Chargebacks for consignee billed shipments are rarely understood by shippers. Unfortunately, we had a conversation with a UPS shipper who had a nasty surprise on his recent UPS invoice. Upon reviewing the invoice, we found nearly $500 in charges in the invoice category labeled “Chargeback.” There were four tracking numbers…
As most shippers know, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm the delivery of their packages in more detail with the following UPS value-added services. So then, let’s look at some options like UPS…
Many shippers need to realize there are two package rates for all UPS shipping rates. The amount you pay for shipping depends on a few factors; therefore, it is crucial to ensure you are using the correct designation. Additionally, retail shipping rates might differ entirely from the UPS published rates. Let’s look…
UPS Mail Innovations is a joint venture between UPS and the United States Postal Service (USPS). It is a cost-effective way to send packages and documents around the world. The service combines the reliability of the UPS Ground network with last-mile delivery generally provided by the USPS. Mail Innovations handles…
Coming on the heels of the 2023 FedEx shipping increases, the 2023 UPS Rate Increase is here! UPS announced increases in the 2023 shipping rates. UPS ground, air, and international rates will increase an average net of 6.9% effective December 27, 2022. In addition to increasing daily package rates, other changes will increase…
UPS announced the 2023 rate increase going into effect on December 27, 2022. Incidentally, the 2023 UPS accessorial fees are a considerable part of every shipper’s weekly billing. Subsequently, the UPS ground and air rates will increase by an average of 6.9%. UPS Air Freight rates for the U.S., Canada,…
FedEx and UPS fuel surcharges are at an all-time high. By the time this blog is live, the fuel surcharge will be even higher. UPS express fuel surcharge is 22.75%, and the ground is 18% as of June 13, 2022. FedEx express fuel surcharge is 22.75%, and the ground is…
In 2011, United Parcel Service began charging more to handle oversized packages. Over maximum limit packages are heavier or larger than average, therefore costing UPS more internally to process. They are passing on the cost to the shippers and making more profit. How much is the UPS over maximum charge?…
UPS SurePost is a low-cost delivery service with accessorial fees that can increase the final delivery cost. UPS Ground has many more accessorial fees than SurePost. Shippers can expect to see the non-machinable charges, DAS, DAS extended, peak surcharges, and fuel surcharges. In this blog, we will explore the UPS…
The pace of parcel costs is fast, and the fine-print details of carrier contracts often change just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes directly impacting their businesses? Shipping contract negotiation. Regularly reviewing carrier contracts from UPS and FedEx…
As a business owner, the most important thing about a cardboard shipping box is that it safely gets your products to your customers. You want your box quality to withstand the shipping and transportation process. When shipping with FedEx and UPS, how can you ensure your boxes won’t get crushed…
Have you looked at your UPS agreement? When was the last time you compared the agreement discount rates to an actual invoice charge? How can you approach a UPS shipper agreement negotiation with confidence? Most shippers find agreements too complex or structured in a way that is too confusing to…
All UPS ground and express packages are guaranteed to arrive on time or your money back. But how do you find your UPS credits? UPS credits will apply to a future invoice after the dispute happens. As a rule, UPS credits will reduce the amount due on future UPS invoices….
Coming on the heels of the 2022 FedEx shipping increases, the 2022 UPS Rate Increase is here! UPS announced increases in the 2022 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net of 5.9% effective December 26, 2021. As you can see, the price…
What does the future hold? How does the changing parcel landscape impact your profitability? Looking ahead, it’s becoming increasingly clear how vital shipping data is to a shipper’s business. Many shippers want to know UPS vs. FedEx rates, which is better. You can identify how much you ship when you…
What happens if UPS does not deliver on time? All UPS ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request…
The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…
Every year shipping prices go up and many businesses just absorb the cost without really realizing the impact. What does the 2021 UPS Rate increase really mean? We will look at the 2021 UPS Rate Increase Impact for a single shipment and compare it to that of 2020. UPS rates…
Coming on the heels of the 2021 FedEx shipping increases, the 2021 UPS Rate Increase is here! UPS announced increases in the 2021 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net 4.9% effective December 27, 2020. In addition to daily package rates increasing,…
There are shipping terms the carriers use that often cause the most experienced shipper to pause and think. One of these terms that I regularly forget is girth. So today, we are going to explain the girth of a package and why it is crucial. Girth is essentially the circumference…
Last-minute changes and mistakes happen when shipping and shopping online. At some point, a package will go out with an incorrect address, or you may need to stop the parcel from being delivered. This is why UPS offers delivery changes and intercepts. Therefore, what are these options, and how do…
The last mile or final delivery of a UPS package voyage is where costs add up regardless of distance. The last mile varies from a few blocks to 100’s of miles, which is where UPS SurePost can help. Consequently, reducing shipping bills and realizing viable cost savings start with last-mile…
A successful FedEx or UPS parcel rate negotiation is essential to substantially lower shipping costs. Preparation is critical to how well a company can negotiate lower small parcel rate agreements. Therefore, let us look at a few key points that all businesses, big and small, need to follow. 1. Get…
How can a company save money even with a bad UPS agreement? There are many reasons that shippers cannot get the best in class pricing for UPS or FedEx. They could not have significant volume, less than desirable package characteristics, or they are located in a remote area. Let us…
Is your UPS spend higher than it should be? Have you noticed that the increase in shipping volume and overall shipping costs seem to be increasing at different rates? If so, we will review some strategies to help reverse this trend and give shipping a competitive advantage. If your UPS…
Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…
Shipping is a fundamental part of all e-commerce companies and most other industries. As a result, what would happen if your UPS account was hacked? A UPS security breach could be disastrous for any company. Let’s examine some best practices to limit unapproved UPS access by hackers attempting a brute-force…
Shipping Firearms with UPS might appear daunting, but it is not that difficult as long as you know some essential rules. It is easy to ship firearms through UPS; be sure one of the parties in the transaction has an FFL license. A Federal Firearms License (FFL) is a license…
In June 2018, UPS increased a few surcharges and announced a new shipping charge correction audit fee. A UPS audit fee will be charged when the average shipping charge correction during a week exceeds $2.00 per package, subject to a shipping charge correction. This Shipping Charge Correction Audit Fee does…
In light of FedEx One Rate and USPS Flat Rate Priority Mail, UPS has introduced UPS Simple Rate. UPS Simple Rate is the new UPS flat rate service offering, much like a UPS flat rate box. Now shippers can use their boxes up to 1,728 cubic inches at one low cost. At…
Ground and express packages have a guaranteed delivery date and time whenever your business ships with UPS. If your late UPS package arrives even one minute after the guarantee, you are entitled to a full refund. UPS calls this a guaranteed service refund, or GSR for short. According to the…
The UPS damaged package claim process is easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the customer….
In a previous blog post, we discussed the UPS CWT services, and now we will go over UPS Hundredweight surcharge fees. Hundredweight CWT is a cost-effective delivery for non-palletized, multiple-package shipments that weigh 100 to 500 pounds. As a rule, UPS Hundredweight CWT has a 150-pound maximum weight per package….
In our previous blog, we covered the basic outline of a UPS agreement and the discount incentives on the published shipping rates. In part two, we will outline a few more essential points that you will need to understand to begin a fair and balanced UPS shipper contract negotiation. Accessorial…
With the demand for fast shipping rising, shippers and e-commerce businesses need to look at more options for speedy delivery. UPS offers three different next-day or UPS overnight services. As a result, companies can ensure delivery to compete with services like Amazon Prime. UPS Next Day Air Early UPS Next…
Third-party shipping is a huge part of today’s e-commerce landscape. Therefore it is vital to understand this fee and know how it is affecting your daily shipping costs. Beginning in 2016, UPS began charging a third-party billing fee of 2.5% of the total shipping charge billed to the Third Party….
So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts to electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered. Who has time to battle for…
During the 2019 holiday shipping season, UPS will temporarily suspend the money-back guarantee for following dates. Other than the dates below, each ground, home delivery and express package shipped with UPS is guaranteed to arrive on time or it’s free. Therefore, take a look at the rules for the UPS…
All Refund Retriever customers must use the UPS online billing center to collect all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your UPS invoices in…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…
FedEx & UPS Guaranteed Service refunds are part of a smart shippers toolbox. Shipping is an essential part of business operations for small and large companies. In fact, FedEx and UPS collectively ship billions of packages each year. Additionally, this number is rising as each day passes. Keeping this in…
FedEx and UPS made some significant changes to their rates and contracts for 2024, yet many businesses have yet to either know or understand these changes. For this reason – and many others – companies must update their parcel carrier contracts and gain more clarity about what impacts their shipping…
Let’s face it… without shipping, the world economy would be a much different place. Thanks to shipping, however, small and large businesses can connect with suppliers and consumers faster than ever. Here are ten interesting shipping facts. Parcel delivery has come a long way since the days of horseback delivery….
If you’re shipping multiple packages to the same place on the same day, save time and money using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Who can use UPS Hundredweight? UPS Hundredweight…
‘Tis the season for shipping… and there’s no better time to prepare your business for the demands consumers expect this upcoming holiday shipping season. Whether you’re an e-commerce-based business, a marketplace seller, a vendor shipping to merchants, or offer shipping in any other capacity, aligning your holiday business goals with…
Shipping fee surcharges for additional, supplemental, or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our data, we found something interesting. FedEx invoices consistently have a higher percentage of accessorial fees over similar-sized UPS invoices….
FedEx and UPS cost more due to accessorial fees; there is no getting around them. Accessorial charges have rate increases each year, just as the general rates. Accessorial fee surcharges for additional, supplemental, or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs….
UPS provides various UPS pick-up options depending upon a shipper’s needs. Every shipper is different, so knowing all the options available to busy UPS shippers is helpful. UPS is the only carrier that can pick up all package types (Ground, Air, and International) with a single driver and charges per…
UPS guarantees the on-time delivery of all Ground and Express packages, but not every shipment is on time. But, if UPS delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at the UPS GSR waiver, also known as a…
What is a shipping zone? UPS & FedEx shipping zones are crucial for each package you send. Shipping contracts are divided into zone pricing. Each package price is based on the destination zone. You cannot get away from zones, so investigate what a zone is and how to determine your…
With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two…
In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take merchandise as soon as the driver is out of sight. A report from August Home Inc. found nearly 11 million U.S. homeowners have had…
UPS charges for each shipping label generated on your UPS account. Therefore, it is essential to void unused UPS shipping labels. You pay for the label even when a third party creates an unused label billed to your UPS account. And while the shipping labels can be voided, only the…
We deal with FedEx and UPS all day, every day. But we never actually ship anything out. The cost of transportation impact is huge for our customers. What would be cheaper? USPS, FedEx, or UPS? We went to the post office and got a few priority mail Tyvek envelopes. We…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies considerably. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the fuel…
No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…
A free shipping strategy is critical in today’s online marketplace. You have 100% confidence in your product. The price can’t be beaten. Customer service is off the charts. You receive a customer’s order and prepare products for shipping. And then it happens…the shipping process begins, and this is where your…
UPS offers many domestic delivery services with a wide range of delivery commitments. Sometimes it can be overwhelming trying to figure out what service to use. Each service has different commitment dates and times. Here at Refund Retriever, we have prepared a quick reference chart for each service and its…
UPS and FedEx both provide excellent international delivery options. We decided to put each international service side by side to compare the estimated delivery dates for both carriers. This is a general guide to determining when your package will arrive. Contact each carrier directly for more accurate FedEx & UPS…
How do I know if a shipping address is residential or commercial, and why does it matter? Shipping a package is simple. Box items and apply a shipping label. The carrier then takes the box to your recipient. So why does it cost different amounts? Why do carriers want to…
Generally speaking, auditing companies charge a percentage of refunds secured as their payment for service. Unfortunately, many businesses use this percentage as the sole criterion for choosing an auditing company. Let’s take a look at a real Refund Retriever comparison to the competition. Some businesses are enticed by a company…
Refund Retriever is always innovating to improve our UPS & FedEx late package refunds, shipment billing invoice mistake refunds and customer experience. We are happy to announce that we now accept Bitcoin as payment for your Refund Retriever invoice. What is Bitcoin? Bitcoin is a distributed, digital currency. It is…
Many third-party negotiators (3PN) claim their expertise is in special analytical tools. At Refund Retriever, those same tools and reports are provided for you free of charge. Therefore, let’s discuss a few UPS & FedEx contract negotiation tools. Knowing your shipping data is vital. Never start contract negotiation talks with…
UPS Ground and FedEx Ground Home Delivery modify their shipping rates each year. Rates will be based on the size of the package. This pricing program is known as Dimensional Weight Pricing, also referred to as DIM Weight. Since 2007, UPS and FedEx have only used DIM weight for packages…
