Many clients ask us how to find the credits for their FedEx late delivery refunds. Refund Retriever automatically identifies eligible shipments covered by the FedEx Money-Back Guarantee, submits refund requests on your behalf, and tracks the credits until they are issued. Once approved, FedEx applies the refund credit directly to the same invoice as the original shipment. When you log in to FedEx Billing Online, you can quickly locate these credits and verify that the refund has been applied.
How to Find Your FedEx Credits: Step-by-Step Instructions
How to Find Your FedEx Credits: Step-by-Step Instructions
- Log in to FedEx Billing Online
To begin with, use your FedEx ID and password to log into the FedEx Online Billing Center.
- Find the invoice number
Find the invoice number on the main page. If you don’t see the invoice number, click the “Search for*” drop-down box at the bottom of the page.
- Quick Search
Enter the invoice number in the search field, then hit the search button.
- Invoice Payments and Charges Section
Find the “Payments and charges” section toward the middle of the invoice page.
- Payments and charges
The Payments & Charges section contains your complete transaction history, including all payments and refund credits. For each credit, you’ll see the tracking number, the date the refund request was submitted, the date the credit was issued, the reason for the adjustment, and the amount credited to your account. This makes it easy to verify that your shipping refund has been applied to your FedEx invoice.
How long does it take for FedEx to refund?
As you can see, finding your FedEx refund credits is quick and easy. In most cases, once a refund is approved, the credit is immediately posted to your FedEx invoice and is visible in your FedEx Billing Online account. By following these simple steps, you can quickly verify that your refund has been applied.
If you don’t have a system in place to identify late deliveries and recover shipping refunds automatically, sign up with Refund Retriever and let us do the work for you. The cost of transportation impacts your logistics costs. We can lower your FedEx costs.
