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What is a FedEx systematic service failure?

By Last updated on: June 13, 2024

Yes, every once in a blue moon, we see a rare FedEx systematic SVC fail to be refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never.

FedEx Systematic SVC Credit

FedEx rarely gives a guaranteed systematic service failure to a client’s invoice for a late shipment. When Refund Retriever sees these refunds, we mark them in our system and do not charge the client since we did not request them. Other transportation cost auditing companies might not be as honest.

How would you know to even look at the refund credit to ensure it’s not automatic? Refund Retriever believes that client trust is critical. We would never charge for it if we didn’t apply for a refund.

Want to monitor your other auditing company for these?

Are they trying to outfox you? Take a look at the image below. If you see “SYSTEMATIC SVC FAIL” in the ‘Original Reason’ column of your FedEx Online Billing invoice history, FedEx automatically gave you a refund. Sometimes, this might not be fraudulent. The refund is applied within hours of the invoice being published. There might be a situation where it’s an honest dispute.

FedEx systematic svc fail
FedEx sometimes gives systematic service refunds.

What happens if you submit GSR requests before we do?

Our parcel audit system automatically detects an existing UPS or FedEx refund request and marks it accordingly. We never try to confirm a refund and then bill you. Also, there is no need to email us if you apply for a refund; we will see the activity and act accordingly.

Let Refund Retriever monitor your UPS and FedEx invoices for late small parcel deliveries and billing mistakes. We will save you money each month, and there is no fee. In summary, our logistics auditing technology will impact your transportation costs.

FedEx and UPS Refunds
Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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