UPS charges for each and every shipping labels generated on your UPS account. Even when a third-party creates an unused label that is billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the shipper, has the ability to void the label. The majority of UPS labels can be voided before they are charged on an invoice on ups.com.
You can submit void claims for a shipping label online in the first ninety days using the self-help services on UPS.com. After ninety days, void claims must be submitted by calling UPS billing services or directly on the UPS invoice which the original charge appears. A void will not be processed after 180 days.
Labels un-voidable online
- Request exceeds 20 package limit.
- Request exceeds 90 day void eligibility period.
- The package is a 3rd party billing shipment.
- Please call 1-800-811-1648 to void these shipment.
How to Void Unused UPS Shipping Labels
If your shipment has appeared on your UPS invoice, here are the steps to remove the charges.
- Login to your UPS.com account
Use the username and password associated with your UPS account.
- Navigate to void a shipment
Here you can submit void claims for unused shipping labels one at a time.
- Enter the tracking number of the shipment
Simply enter the tracking number of the package you want to void, select Continue, verify the package information, and select Void
- Select the package to void
If there are multiple packages in the shipment, some might have been delivered. Choose the tracking number that reads, “Billing Information Received.” Check the correct box and click the “Void Selected” button at the bottom.
- Confirm the void claim is submitted
A voidconfirmation page will then appear. If the page indicates the package is not eligible, please contact UPS to request a void.
- Confirm the refund credit is delivered
Refund credits for unused shipping labels are delivered in the form of a refund to the UPS account directly, in the form of a credit. Refund credits are automatically applied to future UPS invoices.
UPS will place some of the void credits in the “Adjustments” category of your next UPS invoice.
How Refund Retriever helps:
Refund Retriever’s automated disputing makes is easy for customers to manage, thereby increasing the refund credits collected for unused shipping labels created by you or third-parties.