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How to Void Unused UPS Shipping Labels Online

By August 31, 2016



UPS charges money for each and every shipping labels generated on your UPS account. Even when a third-party creates an unused label that is billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the shipper, has the ability to void the label. The majority of UPS labels can be voided before they are charged on an invoice on

You can submit void claims for a shipping label online in the first ninety days using the self-help services on After ninety days, void claims must be submitted by calling UPS billing services or directly on the UPS invoice which the original charge appears. A void will not be processed after 180 days.

Step 1: Login to your account

Step 2: Navigate to void a shipment
Here you can submit void claims for unused shipping labels one at a time.

Step 3: Enter the tracking number of the shipment
Simply enter the tracking number of the package you want to void, select Continue, verify the package information, and select Void

Step 4: Confirm the void claim is submitted
A void confirmation page will then appear. If the page indicates the package is not eligible, please contact UPS to request a void.

Step 5: Confirm the refund credit is delivered
Refund credits for unused shipping labels are delivered in the form of refund to the UPS account directly, in the form of a credit. Refund credits are automatically applied to future UPS invoices.

How Refund Retriever helps:
Refund Retriever’s automated disputing makes is easy for customers to manage, thereby increasing the refund credits collected for unused shipping labels created by you or third-parties.

Brian Gibbs

Author Brian Gibbs

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Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.