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How to Void Unused UPS Shipping Labels Online

By Last updated on: February 21, 2019

UPS charges for each and every shipping labels generated on your UPS account. Even when a third-party creates an unused label that is billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the shipper, has the ability to void the label. The majority of UPS labels can be voided before they are charged on an invoice on ups.com.

You can submit void claims for a shipping label online in the first ninety days using the self-help services on UPS.com. After ninety days, void claims must be submitted by calling UPS billing services or directly on the UPS invoice which the original charge appears. A void will not be processed after 180 days.

Labels un-voidable online

  • Request exceeds 20 package limit.
  • Request exceeds 90 day void eligibility period.
  • The package is a 3rd party billing shipment.
  • Please call 1-800-811-1648 to void these shipment.

How to Void Unused UPS Shipping Labels

If your shipment has appeared on your UPS invoice, here are the steps to remove the charges.

  1. Login to your UPS.com account

    Use the username and password associated with your UPS account. Log in UPS

  2. Navigate to void a shipment

    Here you can submit void claims for unused shipping labels one at a time.UPS Void Step 2 - Refund Retriever

  3. Enter the tracking number of the shipment

    Simply enter the tracking number of the package you want to void, select Continue, verify the package information, and select VoidVoid a Shipment UPS - Step 3

  4. Select the package to void

    If there are multiple packages in the shipment, some might have been delivered. Choose the tracking number that reads, “Billing Information Received.” Check the correct box and click the “Void Selected” button at the bottom. Void a Shipment UPS - Step 4

  5. Confirm the void claim is submitted

    A void confirmation page will then appear. If the page indicates the package is not eligible, please contact UPS to request a void. Void a Shipment UPS - Step 5

  6. Confirm the refund credit is delivered

    Refund credits for unused shipping labels are delivered in the form of a refund to the UPS account directly, in the form of a credit. Refund credits are automatically applied to future UPS invoices.

    UPS will place some of the void credits in the “Adjustments” category of your next UPS invoice.

How Refund Retriever helps:

Refund Retriever’s automated disputing makes is easy for customers to manage, thereby increasing the refund credits collected for unused shipping labels created by you or third-parties.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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