UPS charges money for each and every shipping labels generated on your UPS account. Even when a third-party creates an unused label that is billed to your UPS account, you pay for the label. And while the shipping labels can be voided, only the shipper, has the ability to void the label. The majority of UPS labels can be voided before they are charged on an invoice on ups.com.
You can submit void claims for a shipping label online in the first ninety days using the self-help services on UPS.com. After ninety days, void claims must be submitted by calling UPS billing services or directly on the UPS invoice which the original charge appears. A void will not be processed after 180 days.
Step 1: Login to your UPS.com account
Step 2: Navigate to void a shipment
Here you can submit void claims for unused shipping labels one at a time.
Step 3: Enter the tracking number of the shipment
Simply enter the tracking number of the package you want to void, select Continue, verify the package information, and select Void
Step 4: Confirm the void claim is submitted
A void confirmation page will then appear. If the page indicates the package is not eligible, please contact UPS to request a void.
Step 5: Confirm the refund credit is delivered
Refund credits for unused shipping labels are delivered in the form of refund to the UPS account directly, in the form of a credit. Refund credits are automatically applied to future UPS invoices.
How Refund Retriever helps:
Refund Retriever’s automated disputing makes is easy for customers to manage, thereby increasing the refund credits collected for unused shipping labels created by you or third-parties.