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UPS Address Corrections: What you need to know

By Last updated on: July 18, 2019

Accessorial fees and surcharges are a huge part of any shipper’s weekly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you as a shipper can prevent. Address corrections happen to be a huge profit center for UPS and FedEx. 

When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. In addition, if your package incurs an address correction fee, the on-time or it’s free guarantee is no longer effective.

What does a UPS Address Correction Cost in 2019?

  • 2019 is $16.40 per package
  • 2018 the cost was $15.90
  • 2017 the cost was $13.40

What is an Address Correction? 

This is an accessorial fee issued by the UPS for shipments in which your ship-to-address does not match what UPS determine it should be. Not only does your address need to be exact, but it should also be in the required format. It is good practice to abbreviate any directional or street type (ie: N, S, E, W or ST, AVE, FWY). If the abbreviation is not used, UPS could read it as part of the actual street name. This could then lead to an address correction charge. 

UPS Address Corrections
Address correction charge as seen on a UPS invoice from UPS online billing.

Check out this link for a USPS list of examples of suffix forms that are street suffix names, street suffixes or suffix abbreviations. USPS recommends official Postal Service standard suffix abbreviations, this is a good standard to follow. For more information, click here.

How to Fix an Incorrect UPS Address Online

If UPS identifies an undeliverable address, you can correct it online.  Enter your tracking number and go to the tracking details page on UPS.com. Once there, choose the correct my address button and find the address modification window. Here you can choose an option from the drop-down menu in the new delivery address section.

How to Prevent Corrections

Verify addresses before shipping. There are many services that will validate a ship to address at checkout or during the shipping process. In addition, UPS has a page to allow validation of your address before it ships. Check it out here.

Our Address Correction Reports

Busy UPS shippers rarely have the time to inspect and manage these corrections. Awareness is the first step in the prevention of these avoidable and unnecessary charges. Refund Retriever’s services include specific reports to identify repeated address corrections. 

UPS Address Correction Report Refund Retriever

Our reporting can pinpoint and filter to find the incorrectly formatted addresses your business has seen in the past year. With access to usable data, you can fix these problems internally.

Why does all this mean? 

The UPS address correction fee not only causes potential customer service issues for your employees but also allows UPS to deliver the package late with an additional fee. Some packages with an incorrect address could be delivered to the wrong address. Additional customer service representatives to handle these issues or dissatisfied customers are potential problems that could arise. Lower your shipping costs and increase customer satisfaction by preventing address correction issues before your shipments ever leave your warehouse. 

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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