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UPS Address Corrections: What you need to know

By Last updated on: January 14, 2020

Accessorial fees and surcharges are a huge part of any shipper’s weekly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you as a shipper can prevent. Address corrections happen to be a huge profit center for UPS and FedEx. 

When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. In addition, if your package incurs an address correction fee, the on-time or it’s free guarantee is no longer effective.

What does a UPS Address Correction Cost?

  • 2020 the cost is $17.00 per package
  • 2019 the cost was $16.40
  • 2018 the cost was $15.90
  • 2017 the cost was $13.40

What is a UPS Address Correction? 

The UPS address correction fee is an accessorial fee issued for shipments in which your original ship-to-address does not match what UPS determines it should be. Not only does your address need to be exact, but it should also be in the required format. It is good practice to abbreviate any directional or street type (ie: N, S, E, W or ST, AVE, FWY). If the abbreviation is not used, UPS could read it as part of the actual street name. This could then lead to an address correction charge. 

UPS Address Corrections
Address correction charge as seen on a UPS invoice from UPS online billing.

Check out this link for a USPS list of examples of suffix forms that are street suffix names, street suffixes or suffix abbreviations. USPS recommends official Postal Service standard suffix abbreviations, this is a good standard to follow. For more information, click here.

How to Prevent Corrections

Verify addresses before shipping, look into address verification software. With this type of software, the addresses are normalized by cross-referencing the U.S. Postal Address Database. Validation software will then perform several further checks to guarantee the address on file is accurate. In addition, UPS has a page to allow validation of your address before it ships. Check it out here. Here are some other tips:

  • Use correct spacing: Make sure spaces are placed correctly and avoid unnecessary spaces.
  • Use correct spelling: Eliminate spelling and typographic errors.
  • Standard abbreviations – USPS designates abbreviation standards for state, street suffix, and apartment designations.

How to Fix an Incorrect UPS Address Online

If UPS identifies an undeliverable address, you can correct it online.  Enter your tracking number and go to the tracking details page on UPS.com. Once there, choose the correct my address button and find the address modification window. Here you can choose an option from the drop-down menu in the new delivery address section.

Our Address Correction Reports

Busy UPS shippers rarely have the time to inspect and manage these corrections. Awareness is the first step in the prevention of these avoidable and unnecessary charges. Refund Retriever’s services include specific reports to identify repeated address corrections. 

UPS Address Correction Report Refund Retriever

Our reporting can pinpoint and filter to find the incorrectly formatted addresses your business has seen in the past year. With access to usable data, you can fix these problems internally.

What does all this mean? 

The UPS address corrections not only causes potential customer service issues for your employees but also allows UPS to deliver the package late with an additional charge. Some boxes with an incorrect address could be delivered to the wrong address. Additional customer service representatives to handle these issues or dissatisfied customers are potential problems that could arise. Lower your shipping costs and increase customer satisfaction by preventing address correction issues before your shipments ever leave your warehouse.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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