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Combatting The Dreaded Porch Pirates With UPS My Choice

By Last updated on: December 19, 2018

So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts into electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered, who has time to battle for a parking space just to find out the one thing you looking for is sold out.

But how do you help lessen the possibility of packages being stolen off the doorstep while you are at work? The easiest option is to have your packages sent to the place you are most likely to be during delivery hours, for many people, this is just not possible. UPS has a service that might help, UPS My Choice.

What is UPS My Choice?

UPS My Choice is a free service that gives the receiver more control over deliveries. Once you set up an account on, members can receive an email or text message the day before a shipment arrives and delivery notification. Added options include the ability to re-route most packages to a workplace, the neighbor’s house or a nearby UPS Access Point. Members can also provide additional instructions for the UPS driver to leave deliveries on the back porch or side of the garage.

UPS My Choice

UPS My Choice notification letting us know that a package will be arriving tomorrow.

Notification that offers us a live map view of where our package is.

UPS My Choice

UPS My Choice notification letting us know that the package has been delivered.

Premium vs Free My Choice Membership

Currently, there is a free membership or premium service that costs $40 per year. Premium members receive two free confirmed 2-hour delivery window requests each year. Non-premium members will pay an additional $8 fee for each delivery window request.

Premium members can also upgrade all UPS SurePost packages to UPS ground at no cost and on an automated basis. UPS SurePost is the service with USPS being the final delivery method, this is much slower than UPSground. Free membership users are charged $3.50 per package for this ground upgrade.

Upgrading from SmartPost to ground means your shipments stay within the UPS ground network and not handed over to USPS for final delivery, this will also lessen the possibility of damage or package loss.

Use UPS MyChoice

Many shippers are inundated each holiday season with customers not receiving packages that were properly delivered. Encourage your customers to use UPS My Choice, the added visibility and delivery options will help reduce the stress on customers and your customer service department. Refund Retriever can also feed your inner data geeks with a robust suite of reports and analytics.

We can provide real-time reports on damaged or lost packages within your overall shipping network. Just gathering all the data for late delivery refund logistics is difficult, let Refund Retriever be your small parcel partners to start lowering your corporate shipping costs.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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