Refund Retriever Blog

UPS Ground Saturday Delivery and Pickup

Refund Retriever UPS Saturday Ground Delivery

United Parcel Service Inc. is now extending Ground service to Saturday in order to get your e-commerce packages delivered one businesss day earlier than before. Previously, packages that would have been delivered on Monday will now arrive on Saturday. Ground pickups on Saturday have the ability to be delivered on Monday. UPS air services have been available on Saturday for a long time. UPS is now delivering Ground  packages to residences on Saturday. Customers can receive Ground shipments two … [Read more...]

Wanna Cry? No tears here!

Refund Retriever Fedex Email Service Dispruption

You may have heard about the large cyber attack that affected computers all over the world on May 12, 2017, known as “Wanna Cry” (also known as “Wanna Crypt” and by other names). This affected universities, hospitals, and companies large and small all over the world (including our friends over at Fedex). It is estimated to be the largest known “cyber attack” ever. What is it? Wanna Cry is an example of a new class of cyber attack known as “ransomware”. Previously, widespread viruses, worms, … [Read more...]

True rate increase in 2017 FedEx and UPS Express rates

Screen Shot 2017-04-25 at 9.16.17 AM

Each year FedEx and UPS increase rates, everyone knows this but how much are the increases for each service and how can you be proactive to save money on your shipping? Let's look at the true increases and what you can do to keep your shipping costs as low as possible. First, here are the announced rate increases by service: FedEx Express rates increased by an average of 3.9% FedEx Ground/Home Delivery rates increased by an average of 4.9% UPS Ground service increased by an average … [Read more...]

UPS & FedEx shipping zones

UPS zone calculator screenshot Refund Retriever

What is a shipping zone? UPS and FedEx both use zones for each package you send. Shipping contracts are divided into zone pricing and each package is price based on the destination zone. You cannot get away from zones, so investigate what a zone really is and how to determine your zones. Shipping zones are based on the distance a package travels from origination to the final destination. These distances are formulated into various zones. Since zones are calculated based on where your package … [Read more...]

National Hardware Show 2017

National Hardware Show 2017 Refund Retriever Booth 3240 NHS

    In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof.  National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May 11, 2017 to answer all of your small parcel and supply chain logistics questions.   We will be located in Central Hall, in the Plumbing and Electrical section at booth … [Read more...]

What are earned discounts or portfolio tier incentives?

FedEx UPS Contract Negotiations

With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two main types of discounts: guaranteed and volume based incentive discounts.   The guaranteed discount rates will be applied to each shipment automatically. Volume based discounts are directly … [Read more...]

Amazon Prime Misdelivery? Or was it….


The last time we blogged about weird Amazon Prime shipments was back in December, and here we are again! I was supposed to receive a package on Saturday for my dehumidifier that I purchased on Amazon. The tracking stated it was delivered around 4 pm. We received our regular mail but no box was on the doorstep as indicated in tracking, via USPS. Sound familiar? Check out our other Amazon Prime Blogs! AMAZON PRIME GHOST DELIVERY NOTIFICATION AMAZON PRIME – LATE PACKAGE … [Read more...]

Did the cloud break?

Amazon S3 Refund Retriever

On Tuesday, February 28, you may have noticed that some of your favorite Internet destinations and apps weren’t working correctly. You weren’t alone. Amazon’s Simple Storage Service S3 storage service went down in its Northern Virginia datacenter for the better part of 4 hours. Many websites, apps, and technology companies rely upon Amazon Web Services, the branch of the online marketplace that provides technology services. Amazon is the largest provider of cloud computing services in the … [Read more...]

“Cloudbleed”: How It Affects Refund Retriever And You


Trusting Refund Retriever to audit your UPS and FedEx accounts for billing mistakes means you are trusting us to keep your information safe and secure. This is a responsibility we take very seriously. Recently, a major security concern on the Internet was discovered, nicknamed “Cloudbleed”. This issue affected sites running on CloudFlare, a service that provides infrastructure, performance optimization, and security services to many sites on the Internet. Please note that Refund … [Read more...]

2017 FedEx and UPS Holiday Schedule & Closures

HolidaySchedule FedEx 2017

Here at Refund Retriever, we are very observant of UPS and FedEx closures. The carriers have already provided all the dates that will have an impact on your transportation schedule. The UPS holiday schedule helps you plan ahead to make sure deadlines are met, gifts arrive on time, and your business meets its goals. In the US, UPS observes these holidays. UPS will be closed on the following dates: Here is the current list of FedEx holiday closures and service changes. These days differ … [Read more...]