Refund Retriever Blog

UPS & FedEx shipping zones

UPS zone calculator screenshot Refund Retriever

What is a shipping zone? UPS and FedEx both use zones for each package you send. Shipping contracts are divided into zone pricing and each package is price based on the destination zone. You cannot get away from zones, so investigate what a zone really is and how to determine your zones. Shipping zones are based on the distance a package travels from origination to the final destination. These distances are formulated into various zones. Since zones are calculated based on where your package … [Read more...]

National Hardware Show 2017

National Hardware Show 2017 Refund Retriever Booth 3240 NHS

    In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof.  National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May 11, 2017 to answer all of your small parcel and supply chain logistics questions.   We will be located in Central Hall, in the Plumbing and Electrical section at booth … [Read more...]

What are earned discounts or portfolio tier incentives?

FedEx UPS Contract Negotiations

With FedEx and UPS increasing their rates each year, understanding your own shipping contracts is very important. Did the carriers create the complexity in these to increase their own profits, when was the last time you read through your carrier contract? With most FedEx and UPS contracts there are two main types of discounts: guaranteed and volume based incentive discounts.   The guaranteed discount rates will be applied to each shipment automatically. Volume based discounts are directly … [Read more...]

Amazon Prime Misdelivery? Or was it….


The last time we blogged about weird Amazon Prime shipments was back in December, and here we are again! I was supposed to receive a package on Saturday for my dehumidifier that I purchased on Amazon. The tracking stated it was delivered around 4 pm. We received our regular mail but no box was on the doorstep as indicated in tracking, via USPS. Sound familiar? Check out our other Amazon Prime Blogs! AMAZON PRIME GHOST DELIVERY NOTIFICATION AMAZON PRIME – LATE PACKAGE … [Read more...]

Did the cloud break?

Amazon S3 Refund Retriever

On Tuesday, February 28, you may have noticed that some of your favorite Internet destinations and apps weren’t working correctly. You weren’t alone. Amazon’s Simple Storage Service S3 storage service went down in its Northern Virginia datacenter for the better part of 4 hours. Many websites, apps, and technology companies rely upon Amazon Web Services, the branch of the online marketplace that provides technology services. Amazon is the largest provider of cloud computing services in the … [Read more...]

“Cloudbleed”: How It Affects Refund Retriever And You


Trusting Refund Retriever to audit your UPS and FedEx accounts for billing mistakes means you are trusting us to keep your information safe and secure. This is a responsibility we take very seriously. Recently, a major security concern on the Internet was discovered, nicknamed “Cloudbleed”. This issue affected sites running on CloudFlare, a service that provides infrastructure, performance optimization, and security services to many sites on the Internet. Please note that Refund … [Read more...]

2017 FedEx and UPS Holiday Schedule & Closures

HolidaySchedule FedEx 2017

Here at Refund Retriever, we are very observant of UPS and FedEx closures. The carriers have already provided all the dates that will have an impact on your transportation schedule. The UPS holiday schedule helps you plan ahead to make sure deadlines are met, gifts arrive on time, and your business meets its goals. In the US, UPS observes these holidays. UPS will be closed on the following dates: Here is the current list of FedEx holiday closures and service changes. These days differ … [Read more...]

FedEx Money Back Guarantee Waiver

Actual Discount Refund Retriever

    FedEx Money Back Guarantee Waiver It's true that FedEx and UPS guarantee the on-time delivery of your Ground and Express packages, but not every shipment is on time. If they deliver that FedEx Home Delivery package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Here at Refund Retriever we have seen an increase in companies waiving the right to late delivery refunds.  These Guaranteed Service Refund Waiver, or GSR Waivers are often … [Read more...]

FedEx Delivery Area Surcharge ZIP Codes

Refund Retriever FedEx Surcharge Map

Here at Refund Retriever we know accessorial fees are a huge part of a shippers invoice. We decided to take the FedEx list of delivery area surcharge and extended delivery area surcharge zip codes and map them all out. What percentage of the country has a zip code that either of these charges would be issued. The orange areas are those with the normal delivery area surcharges and the purple area is extended area surcharge locations.     Delivery Area Surcharge ZIP … [Read more...]

Give Your Business a 2017 Sales Tax Inspection


The New Year is a perfect time to evaluate the old and implement the new. For business owners, this means stepping on the gas on what has worked in the past, and improving those business processes that may be holding you back. One business process that can get out of hand fast is dealing with sales tax. This post will help you give your business a sales tax inspection, and hopefully make sales tax a little less taxing for 2017. Step #1: Make Sure You’re Still Collecting Sales Tax from the … [Read more...]