Refund Retriever Blog

“Cloudbleed”: How It Affects Refund Retriever And You


Trusting Refund Retriever to audit your UPS and FedEx accounts for billing mistakes means you are trusting us to keep your information safe and secure. This is a responsibility we take very seriously. Recently, a major security concern on the Internet was discovered, nicknamed “Cloudbleed”. This issue affected sites running on CloudFlare, a service that provides infrastructure, performance optimization, and security services to many sites on the Internet. Please note that Refund … [Read more...]

2017 FedEx and UPS Holiday Schedule & Closures

HolidaySchedule FedEx 2017

Here at Refund Retriever, we are very observant of UPS and FedEx closures. The carriers have already provided all the dates that will have an impact on your transportation schedule. The UPS holiday schedule helps you plan ahead to make sure deadlines are met, gifts arrive on time, and your business meets its goals. In the US, UPS observes these holidays. UPS will be closed on the following dates: Here is the current list of FedEx holiday closures and service changes. These days differ … [Read more...]

FedEx Money Back Guarantee Waiver

Actual Discount Refund Retriever

    FedEx Money Back Guarantee Waiver It's true that FedEx and UPS guarantee the on-time delivery of your Ground and Express packages, but not every shipment is on time. If they deliver that FedEx Home Delivery package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Here at Refund Retriever we have seen an increase in companies waiving the right to late delivery refunds.  These Guaranteed Service Refund Waiver, or GSR Waivers are often … [Read more...]

FedEx Delivery Area Surcharge ZIP Codes

Refund Retriever FedEx Surcharge Map

Here at Refund Retriever we know accessorial fees are a huge part of a shippers invoice. We decided to take the FedEx list of delivery area surcharge and extended delivery area surcharge zip codes and map them all out. What percentage of the country has a zip code that either of these charges would be issued. The orange areas are those with the normal delivery area surcharges and the purple area is extended area surcharge locations.     Delivery Area Surcharge ZIP … [Read more...]

Give Your Business a 2017 Sales Tax Inspection


The New Year is a perfect time to evaluate the old and implement the new. For business owners, this means stepping on the gas on what has worked in the past, and improving those business processes that may be holding you back. One business process that can get out of hand fast is dealing with sales tax. This post will help you give your business a sales tax inspection, and hopefully make sales tax a little less taxing for 2017. Step #1: Make Sure You’re Still Collecting Sales Tax from the … [Read more...]

Share a refund with a friend


    Looking for the perfect gift for that business partner that is just so hard to shop for??  Why not share a refund with Refund Retriever!  As a parcel audit client of Refund Retriever we have a great referral program that allows you to share our FedEx and UPS guaranteed service refund (GSR) and billing mistake refund services while earning a $100 referral credit towards your account.   It will be the easiest gift you give all year long!  Simply log into your Refund … [Read more...]

Freight Retriever Rate Comparison


  Refund Retriever has teamed up with Freight Cowboy to make LTL and truckload freight as easy as shipping a FedEx or UPS package. In just a few easy steps you can see a savings of 15-25% off your current rates by assessing our negotiated contract rates based off a billion dollar spend each year. We decided to compare an existing FedEx Freight invoice to see if Freight Retriever could have gotten this client a better rate with any of our carriers. If you watch the video above you can … [Read more...]

Make America Freight Again!


As your business grows, so should freight costs. Above average increases in freight costs could indicate your expenses are cutting into your bottom line. When freight spend becomes a large percentage of total revenue, it starts to have a negative impact overall. Refund Retriever is proud to introduce Freight Retriever. Our new rate shopping tool allows you to ship LTL and truckload freight as easily as shipping a UPS or FedEx envelope. Using our proprietary technology tool, simply enter … [Read more...]

Amazon Prime Ghost Delivery Notification


The holidays are here, and shipping volume has increased greatly for FedEx, UPS and USPS. This year we noticed many retailers that offered Black Friday and Cyber Monday deals all week long during Thanksgiving week, and continuing on to this week making it Cyber week. Amazon started their deals a few days early to ensure that everyone gets their packages early. On November 21, one of our employee's relatives placed an order Amazon Prime order for 4 items for an overseas trip guaranteeing that the … [Read more...]

What Happens If My Packages are Stolen?


With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during … [Read more...]