Here are the FedEx Holiday money-back guarantee details every business should know! During the holiday shipping season, FedEx will temporarily extend delivery commitment times for the money-back guarantee for specific dates. Other than the dates listed below, every Ground, Home Delivery, and express FedEx package is guaranteed to arrive on time, or it’s free. Ground and Home Delivery shipments are guaranteed for FedEx My Rewards members. Therefore, ensure you are a member right now.
FedEx Express Exceptions
FedEx Express and Express Freight, scheduled for delivery during the seven calendar days before Christmas Day, and delivered by the end of the day on the published delivery commitment date for the selected service and destination, will not be eligible for a Money-Back Guarantee if delivered by the end of the day on the published delivery commitment date for the selected service and destination.
Shipments will not be eligible for a Money-Back Guarantee if the shipment was scheduled for delivery on the Wednesday immediately before Thanksgiving, and was delivered within 90 minutes of the published delivery commitment for the selected service and destination, for the following time-definite FedEx Express products:
- FedEx First Overnight
- Priority Overnight
- 2Day AM
- First & Priority Overnight Extra Hours
- International First
- FedEx International Priority & Priority Express
- International Priority Direct Distribution
FedEx Ground Exceptions
- Late delivery refunds are only eligible for FedEx MyRewards members.
FedEx Holiday Money-Back Guarantee Holiday Delivery Commitment Times
Since 2006, Refund Retriever has been auditing FedEx and UPS invoices for large and small shippers alike. We identify and submit refunds for these late deliveries. Contact Refund Retriever to see a direct recovery on your late shipments, even with the FedEx Holiday Money-Back Guarantee.
During the holiday season, customers are more demanding of shippers than at other times. Particularly, shippers want to increase shipment visibility and communication. To summarize, communicate all delivery estimates and delays to increase customer satisfaction and manage expectations.
