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FedEx 2018 Holiday Money-Back Guarantee Details Every Business Should Know

By September 13, 2018

During the 2018 holiday shipping season, FedEx will temporarily suspend the money back guarantee for these dates. Other than the dates listed below, each and every ground, home delivery and express package that is shipped with FedEx is guaranteed to arrive on time or it’s free.

 FedEx Express

  • Wednesday, November 21, shipments that reach their destinations within 90 minutes of the scheduled commitment time will not receive a refund.

  • December 18 to December 24, shipments delivered by the end of the day on the published delivery commitment date. For example, a package guaranteed to be delivered by noon will not receive a refund if it was delivered by 5pm that same day.

 FedEx Ground

  • Packages tendered to FedEx Ground for delivery on November 23rd, the delivery commitment will be extended to the next business day for application of the money-back guarantee. (Monday, November 26th)

  • The money-back guarantee for FedEx Ground and Home Delivery will be suspended temporarily for packages picked up on November 26, through December 24, 2018.

 FedEx Freight

  • The no-fee money-back guarantee will be suspended for shipments with required delivery dates of December 17, through January 2, 2019.

Since 2006, Refund Retriever has been auditing FedEx and UPS invoices for large and small shippers alike to identify and submit refunds on these late deliveries. Contact Refund Retriever to see a direct recovery on your late shipment.

Brian Gibbs

Author Brian Gibbs

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Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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