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UPS 2018 Holiday Money-Back Guarantee Details Every Business Should Know

By Last updated on: December 19, 2018

UPS 2018 Holiday Money-Back Guarantee

During the 2018 holiday shipping season, UPS will temporarily suspend the money back guarantee for folowing dates. Other than the dates listed below, each ground, home delivery and express package shipped with UPS is guaranteed to arrive on time or it’s free.


  • Air packages scheduled for delivery November 23, December 17 through 22, December 24, and December 31) will be extended as follows:

      • UPS Next Day Air Early will have the guarantee extended by 90 minutes
      • UPS Worldwide Express Plus will have the guarantee extended by 90 minutes
    • All other air and international services will be extended to end-of-day (i.e. Next day noon delivery will be guaranteed to arrive by the end of the day and not noon)

 UPS Ground

  • The money-back guarantee for all UPS Ground will be suspended temporarily for packages picked up or scheduled for delivery on November 26, through December 24, 2018.

Packages requiring an additional day in transit

  • From November 19 to December 28, a limited number of UPS Ground and Standard packages, with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit.

  • All UPS 2nd Day Air packages tendered December 17 through 19 will require one additional day in transit.

  • 3 Day Select packages tendered December 17 through 18 will require one additional day in transit.

Remember there is no movement of any UPS packages on the following dates:

  • November 22, December 25, or January 1, 2019

To ensure delivery before Christmas Day, these are the last days to tender packages for the following service levels:

  • UPS 2nd Day Air: Thursday, December 20 (delivery guaranteed by December 24)

  • UPS Next Day Air: Friday, December 21 (delivery guaranteed by December 24)

Since 2006, Refund Retriever has been auditing FedEx and UPS invoices for large and small shippers alike to identify and submit refunds on these late deliveries. Contact Refund Retriever to see a direct recovery on your late shipments. Even when the carriers do not allow refunds, our client interface will still provide a full suite of reports and analytics to help make your shipping process more efficient.

To view important FedEx dates, click here.

Brian Gibbs

Author Brian Gibbs

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Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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