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Do you ship? Get the refunds you deserve!

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Amazon Prime – Late Package Delivery

By Last updated on: May 31, 2024

Hardly a day goes by that I do not log into my Amazon Prime account to place an order or research prices. I turn to Amazon Prime for everyday items, gifts, and special purchases. For $139/year, I get free 2-day shipping and free video/music streaming; I use everything they offer.

Does Amazon Give Refunds?

I recently purchased an item and received an update from Amazon informing me that my package was delayed and, thus, I would receive it after the promised time. Since we are in the business of auditing UPS and FedEx packages, if I had paid the carriers directly for that package, I know I would get my money back. Each package a shipper sends is guaranteed to arrive on time or free; UPS and FedEx will refund the shipping charges if requested (including Ground packages).

What happens when an Amazon Prime package is late?

Amazon Prime - Late Package Delivery Email

With Prime, the shipping is free, well free in the terms that we pay $139/year to have all packages arrive in 2 days. So, I decided to contact Amazon and inquire about a possible solution. My package was due to be delivered before 10 pm that day. There was a delivery delay on the package at 9 pm that day, as noted in tracking.

Finding a contact form is the tricky part; I was not able to do this on my laptop. I found a contact form for Amazon Prime – Late Package Delivery on the mobile app. After climbing through my purchase history to a contact form, I was able to initiate a chat with Amazon customer support.

Amazon Prime – Package Delay Customer Support Chat

Amazon Prime - Package Delay Customer Support Chat

I requested a free month of Amazon Prime added to my membership but did not receive that. Instead, the Amazon customer service agent provided my account with a $5 promotional credit. It will automatically apply the next time I order an eligible item sold and shipped by Amazon. It will not appear on my account but will display at checkout the next time I shop on Amazon.

Or send a request to Amazon:

Amazon Prime Customer Service Submission Refund Retriever

Amazon’s email response.

Within 2 hours, I received a response from customer service! They confirmed the package was dispatched on time and contacted USPS to deliver the parcel as soon as possible. The customer service agent stated that if the package was not delivered within the next two days, contact them again to obtain a full refund. The escalation must have made a difference; USPS delivered the package later that day after the normal mail was delivered.

Amazon Prime Customer Service Response Refund Retriever

Amazon fixed the delivery and more!

Not only did they respond to the Amazon Prime – Late Package Delivery by having the package delivered the next day, but they also provided some compensation. As a gesture of goodwill, theyprovided me with a promotional certificate of $5.00 to my account! They know how much shipping and transportation impact a customer’s overall experience.

Amazon Prime is an excellent service with great customer support. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

Refund Retriever cannot help you get a refund or any compensation from Amazon Prime users. But hopefully, this blog will provide some information and make your experience even better when you encounter late package deliveries.

If you are an Amazon FBA, UPS, or FedEx shipper, we can help with late shipments and lost FBA inventory. Our in-house proprietary parcel audit software cuts your costs monthly. 5-10% of packages arrive late; even if it’s late by 60 seconds, you are entitled to a full refund!

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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