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Amazon Prime – Late Package Delivery

By July 6, 2016


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Amazon Prime Misdelivery? Or was it….

Hardly a day goes by that I do not log into my Amazon Prime account to either place an order or to research prices. I turn to Amazon Prime for everyday items to gifts and special purchases,. For $99/year I get free 2-day shipping and free video/music streaming, I use everything they offer.

I recently purchased an item and received an update from Amazon letting me know that my package was delayed and thus would not receive it by the promised time. Since we are in the business of auditing UPS and FedEx packages, if I had paid the carriers directly for that package I know I would get my money back. Each package a shipper sends is guaranteed to arrive on time or it’s free, UPS and FedEx will refund the shipping charges if requested (including Ground packages).

Amazon Prime Tracking Delay Notification Refund Retriever

What happens when an Amazon Prime package is late? With Prime the shipping is free, well free in the terms that we pay $99/year to have all packages arrive in 2 days. So I decided to contact Amazon and inquire about a possible solution. After climbing through my purchase history to a contact form, I sent the following message directly to Amazon customer service:

Amazon Prime Customer Service Submission Refund Retriever

Within 2 hours I received a response back from customer service! They confirmed the package was dispatched from their location on time and contacted USPS to have the package delivered as soon as possible. The customer service agent stated that if the package was not delivered within the next 2 days to contact them again to obtain a full refund for the item. The escalation must have made a difference, the package was then delivered later that day by USPS after the normal mail was delivered.

Amazon Prime Customer Service Response Refund Retriever

Not only did they respond to the situation by having the package delivered that day, they also provided some compensation. As a gesture of goodwill they extended my Amazon Prime subscription by one month as well as provided me with a promotional certificate of $5.00 to my account! They know how much shipping and transportation impact a customer’s overall experience.

Amazon Prime is a great service with great customer support. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. It understandable how they will continue gaining market share and be a force in e-commerce for many, many years to come. In the first quarter of 2016 net sales increased 28% to $29.1 billion . Amazon has about 10,000 full-time employees and nearly 66,000 charitable organizations that Amazon customers can support in Texas alone.

Refund Retriever cannot help you get a refund or any sort of compensation from Amazon Prime, but hopefully this blog will provide you with some information and make your experience even better when you encounter late package deliveries.

If you are a UPS or FedEx shipper we can help you get refunds on your late shipments. Since 2006, our in-house proprietary parcel audit software cuts your costs monthly. 5-10% of packages arrive late, even if it’s late by 60 seconds, you are entitled to a full refund!

Our refund technology will track and estimate all shipments, determine what’s late, contact FedEx and UPS for each refund request, and then verify that the refund was applied. There are no setup, monthly, or cancellation fees…We don’t charge you unless we’re saving you money!

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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