Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.

Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.

FEDEX REFUNDSUPS REFUNDS

How To Handle Your Lost Packages

By Last updated on: December 19, 2018

Who lost your package:  UPS      DHL       FedEx      USPS         Amazon

Most packages make it to their destinations intact and on time. But, what do you do during those times when a package is lost in transit? Your lost packages could be sitting “in transit” for more than 10 days or indicate a delivery has been finalized.

Nothing is worse than the carrier’s tracking saying that your package has been delivered and then discovering that your packages are not there! Every carrier has a different set of rules to file claims on lost and stolen or missing packages. If your package is missing, here are some suggestions about what you can do:

How to Handle Your Lost Packages

  1. Contact the carrier (What company was delivering your package?)
  2. Contact the shipper (Who sold or initialized the shipping?)
  3. Contact neighbors (Misdelivery is very common.)

Amazon missing packages:

  1. Call 1 (888) 280-4331- speak with customer service for a tracking update
  2. Ask neighbors if they received the package
  3. Wait 36 hours after the expected delivery date and time to file a claim
  4. Start a claim with Amazon here

    .

    .

DHL missing packages:

  1. Call 1 (800) 225-5345 – speak with customer service for a tracking update
  2. Ask neighbors
  3. You have 30 days to file a claim
  4. Start a claim with DHL here

    .

    .

FedEx missing packages:

  1. Call 1 (800) 463-3339 – speak with customer service for a tracking update
  2. Ask neighbors
  3. You have 60 days to file a claim
  4. Start a claim with FedEx here

    .

    .

UPS missing packages:

  1. Call 1 (800) 742-5877 – speak with customer service for a tracking update
  2. Ask neighbors
  3. Wait 24 hours after the expected delivery date and time to file a claim
  4. Start a claim with UPS here

    .

    .

USPS missing packages:

  1. Call 1 (800) 275-8777 – speak with customer service for a tracking update
  2. Ask neighbors
  3. Submit a search to Missing Mail search request
  4. If mail was not recovered, you may able to file an insurance claim
  5. Wait at least 7 days after the expected delivery date  – Start USPS claim here.

Not getting the help you need?

    • Contact the carriers on Twitter
      • Twitter is a public forum and the carriers will respond to complaints and questions
  • Contact the carriers on Facebook Chat
    • Many times you will reach a different customer support department within Facebook

The best part of buying stuff online is eliminating the hassle. Until you have lost packages. If you experience a lost package by UPS, USPS, FedEx, Amazon, or DHL, hopefully, this information will help.  Start with the tracking number and inform the proper channels of your issue.  Good luck!

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

Sign Up NowContact Us