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Do you ship? Get the refunds you deserve!

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Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.


Refund Retriever: FedEx and UPS Auditing

By Last updated on: February 26, 2024

Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund to your account.  

Estimated reading time: 3 minutes

How does Refund Retriever Work?

Refund Retriever audits your FedEx and UPS invoices for late deliveries and billing mistakes.  

  • Provide access to your FedEx & UPS online billing
  • Refund Retriever downloads, audits, and submits refunds on your behalf
  • We ensure FedEx and UPS issued a credit back to your account
  • At the end of the month, we bill you for a percentage of the successful refund credits
  • No credits, no fee from us

Why does your company need us?

Here’s the catch: Even though a late package breaks the on-time guarantee, the carrier doesn’t just return the shipping charges you paid.

  • FedEx – You must contact FedEx to request the money-back guarantee failure credit within 15 days of the invoice date.
  • UPS – You must contact UPS to request the guaranteed service refund (GSR) within 15 days of the original guaranteed delivery date.

Our Shipment Auditing Solution

Shipment auditing service from Refund Retriever! Refund Retriever tracks each package charged on your shipping invoice. If it’s late, we’ll dispute it and ensure the carrier places the cash back into your account. Additionally, we pursue refunds for other situations: mistaken address corrections, mistaken residential surcharges, etc.   

Our customers only need to provide access to view and download weekly carrier invoices. We ensure each customer is signed up for online billing if they are not already on this program. Online billing is free for each carrier, and if a new customer is uncomfortable setting this up, we can handle everything.

Refund Retriever only charges you when you receive a refund for a late package! Our fee is a percentage of the total amount of refunds. So, what if you ship a UPS package that costs $100? If it arrives a day late, Refund Retriever will see that the $100 is credited to YOUR shipping account. Afterward, we bill you for our portion.

Refund Retriever Pricing:

  • No setup fees
  • No cancellation fees
  • Zero monthly service fees
  • And the best part – no long contracts
  • Our fee is a percentage of successful refunds only! Learn more here.

That’s right: we only ask you to pay a portion of the money we can prove you received due to our auditing service. If we don’t happen to get you any refunds in a given month, we do not charge you a thing.
Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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