Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone call.
Of course now this is not necessary due to the refund technology we have developed. Since then, we have grown beyond our wildest dreams with millions crossing our threshold each week. All of our programming is built and maintained in-house, and we process all invoices from beginning to end.
So what makes Refund Retriever’s technology so great? Observance. We benchmark our success rate and efficiency on a daily basis. We constantly monitor our automation processes to pinpoint any inefficiencies and determine any areas in need of improvement. In addition, UPS and FedEx change various aspects of tracking, invoices and other data sources regularly, so we must also continually update our processes to reflect these changes.
Over the past few months we have noticed inconsistencies in FedEx disputing. Is refund technology dead? Not in the least. Our automation is extremely reliable, but FedEx sometimes returns issues within online billing. Refund Retriever recognizes this issue and implements daily phone calls to billing services in order to get all the refunds that our clients deserve. Many of our competitors do not take that extra step.
Every week we query our clients accounts to be sure we have 100% of the invoices and packages shipped by that client. As soon as that invoice is processed in our system, it is reflected in our client interface. All of our reports pull real-time data.
UPS processing goes a step further. If you already have UPS Online Billing setup, we will download the past 6 months worth of invoices and process. We have built refund technology to monitor and dispute duplicate packages and un-voided labels for the those past 6 months. It does not matter if the package was collect or a third party charge, we will find it and have the charge refunded.
Refund Retriever sniffs out all of your late packages and billing mistakes. Grab the refund tiger by the tail and let Refund Retriever take your auditing headaches over. Let late parcel recovery reduce your shipping and logistics costs each week.
Visit us this August at RS Associates RS Expo at Green Valley Ranch in Las Vegas. Even if you are a new mail and parcel center, we can start saving you money today!