Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.

Do you ship? Get the refunds you deserve!

Sign up, sit back, get paid.

FEDEX REFUNDSUPS REFUNDS

Late FedEx package: Why didn’t I get a refund credit?

By Last updated on: September 9, 2019

Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. If the package is delivered even one minute late, you are entitled to a full refund. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money back. So what happens when you have a late FedEx package but the refund credit is denied?

Keep in mind, there are exceptions to these guarantees, so not every late FedEx package gets a refund. Aside from the obvious refund denials – where the delay is outside of FedEx’s control, here are some other possible reasons. Therefore, any of these will result in you not seeing a money-back guarantee refund:

FedEx Express (Domestic): Late Delivery Refund Exceptions

  • Any package rerouted from the delivery address to a Hold at Location address
  • Undeliverable or returned packages
  • Dangerous goods or dry ice shipments
  • A late FedEx package with an incorrect address or ZIP code
  • The unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package
  • Wednesday before Thanksgiving and delivered within 90 minutes of the delivery commitment time
    • November 27, 2019, November 25, 2020, November 24, 2021, November 23, 2022
  • Packages delivered during the seven calendar days before Christmas and delivered by the end of the day on the published delivery commitment date
    • Dec 18 – Dec 24, 2019, 2020, 2021, 2022

FedEx Express (International): Late Delivery Refund Exceptions

  • Undeliverable or returned packages
  • Late FedEx packages with dangerous goods or dry ice
  • Incorrect address or ZIP code on the shipments
  • The unavailability or refusal of an appropriate or eligible person to accept delivery or sign for a package
  • International packages with customs or regulatory delays
  • Payment of duties and taxes prior to customs clearance or at delivery
  • Complete recipient information was not provided 
  • Wednesday prior to Thanksgiving and delivery within 90 minutes of the published delivery commitment time
    • November 27, 2019, November 25, 2020, November 24, 2021, November 23, 2022
  • Shipments delivered during the seven calendar days before Christmas Day and delivery by the end of the day on the published delivery date
    • Dec 18 – Dec 24, 2019, 2020, 2021, 2022

FedEx Ground: Late Delivery Refund Exceptions

  • Any shipment for delivery Monday after Thanksgiving through Christmas Eve
  • Late FedEx packages Ground Call Tag service shipments
  • Packages with any type of FedEx Delivery Signature Option
  • Any shipment with an unexpected large release of packages from your shipping location
  • Packages with additional handling
  • Late FedEx packages with address correction
  • Oversize or unauthorized packages
  • Parcels with a request to redirect the shipment from a delivery address to a hold at location address
  • Undeliverable or returned shipments

Read more in the FedEx Service Guide

late FedEx package

You can find more information about these late FedEx package exceptions in the FedEx Service Guide. If you are looking for a pro to automatically find late FedEx packages, look no further than Refund Retriever. We are the provider of FedEx cost reduction technologies to recover billing errors and service failures. Our small parcel auditing ensures every UPS and FedEx invoice is correct.

Our FedEx late package auditing is trusted by many eCommerce and shipping providers. This list includes BigCommerce, ShipWorks, ChannelAdvisor, SkuVault, and many more. In conclusion, Refund Retriever is the trusted source late FedEx package services.

Coming Soon…

Why didn't I get a refund on my late UPS package?
Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

Sign Up NowContact Us