Shipping delays are never fun, but they don’t have to spell doom for your business. Fortunately, the correct shipping delay email template can reassure customers and maintain brand loyalty. Reassurance can prevent profit loss and order cancellations.
Estimated reading time: 6 minutes
Being hit with shipping delays is every company’s worst nightmare, and many panic. Panic often leads to premature refunding or ignoring customers on the details about their order. Lowering your level of communication or transparency is never the best route for business.
Therefore, we want to provide shipping delay email templates you can alter to fit your company.
We want to provide shipping delay email templates you can alter to fit your company.
Why use Shipping Delay Email Templates?
Businesses cannot control FedEx or UPS. There are often weather delays because of weather isolated to one area of the US. That isolated weather can cause a domino effect and dealy package across the US.
Having a delayed order email ready brings you peace of mind whenever delays arise. A well-prepared email will confidently inform your customers what’s happening while reassuring them. Additionally, your employees will have the resources and procedures to handle upset customers properly.
A shipping delay email template creates transparency and helps build trust and loyalty. Customers may not be pleased their shipment is late, but they will value your openness and responsiveness.
Shipping Delay Email Templates
Email Template 1: Formal and Professional
Subject Line: [Insert Item] is delayed until [Insert date]
Body: Hello [Insert first name],
We are writing to let you know that your order is delayed. All shippers are experiencing shipping delays due to volume and carrier availability. We apologize for any disturbance this has caused.
Please reference your order status page and stay tuned for updates from our team. Our customer service team is available via chat, email, and phone.
Thank you for being a valued customer; we at [Insert company name] value your patience. Finally, please visit your order tracking page for updates: [Insert link to order tracking page]
Email Template 2: Lighthearted Shipping Delay Template
Subject Line: Oops! Your [Insert Item] is delayed.
Body: Hello [Insert first name],
Ship happens. We are sorry your package has been delayed, but don’t fret! We have all the details you need to stay in the loop.
Your new estimated delivery date is [Insert updated delivery date].
Please peek at your order status page and prepare for updates from our team. The fine ladies and gentlemen in the customer service team are available via chat, email, and phone.
Thank you for being a valued customer; we at [Insert company name] value your patience. Finally, please visit your order tracking page for updates: [Insert link to order tracking page]
We appreciate your patience as we work on getting your package delivered.
Email Template 3: Humble
Subject Line: We are very sorry.
Body: Hi [Insert first name],
We believe in transparency and honesty, including when we’ve messed up. Your item has been delayed due to [insert reason], but rest assured, we will provide you with all the help you need to track your shipment as it progresses.
What’s Next? Your order status page here [Insert link to order tracking page] shows live updates, and you’ll receive an email confirmation as soon as your parcel is on its way! The fastest way to reach our customer support team is at [Insert support email] or [Insert support phone number] should you have any questions or concerns.
We apologize for the delay and are working hard to ensure your package is delivered. We value your patronage.
Email Template 4: Offering a Refund
Subject Line: There is a delay in your order
Body: Hello [Insert first name],
Your order has yet to be shipped and is expected to arrive later than the original estimated date. The delay is due to [Insert reason here]. We sincerely apologize for the delay.
We will ship your order as soon as possible and update you via your order tracking page [Insert link to order tracking page]. However, please get in touch with our customer support team if you wish to cancel your order and receive a refund.
If you have any questions or need additional help, don’t hesitate to contact our customer support team at [Insert support email] or [Insert support phone number]. Once again, we apologize for the delay and any inconvenience this may have caused.
Email Template 5: Sending an Apology Discount Code
Subject: Urgent Notice: Temporary Shipping Delay on [Insert order number]
Body: Dear [Insert first name],
We are writing to notify you of an unanticipated delay affecting the shipment of your recent order [Insert order number]. Due to [Insert reason for the delay], the new estimated delivery date is now [Insert new delivery date].
We understand how disappointing this is and would like to offer you a [Insert discount offer] as a show of appreciation. Please use the code [Insert discount code] on your next purchase at our store.
If you have any questions or need additional help, don’t hesitate to contact our customer support team at [Insert support email] or [Insert support phone number].
Thank you for your patience and loyalty.
Keep Your Customers in the Know
You can never go wrong with being honest with your customers, even if they aren’t overjoyed with the news. Shipping delays caused by your company or FedEx and UPS suck. While we cannot evade weather delays and supply chain disruptions, we can communicate with customers.
Connecting with your consumers will help you create a loyal following and strong brand. People will stick by even when facing challenges like dreaded shipping delays.
These shipping delay email templates will help you keep an open line of communication with your audience.
