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auditing Archives - Refund Retriever

The Changing Parcel Landscape: What to Expect

What does the future hold? How does the changing parcel landscape impact your profitability? Looking ahead, it’s becoming increasingly clear how vital shipping data is to a shipper’s business. Many shippers want to know UPS vs. FedEx rates, which is better. You can identify how much you ship when you…

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UPS Audit Fee: Shipping Charge Correction Audit Fee

In June 2018, UPS increased a few surcharges and announced a new shipping charge correction audit fee. A UPS audit fee will be charged when the average shipping charge correction during a week is greater than $2.00 per package, subject to a shipping charge correction. This Shipping Charge Correction Audit…

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The Refund of the Jedi (Part 3)

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

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The Carrier Strikes Back (Part 2)

FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…

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What Happens If My Packages are Stolen?

With Black Friday and the holiday season approaching, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take the merchandise as soon as the driver is out of sight. A report from August Home Inc found nearly…

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How to Void Unused UPS Shipping Labels Online

UPS charges for each shipping label generated on your UPS account. Therefore it is essential to void unused UPS shipping labels. You pay for the label even when a third party creates an unused label billed to your UPS account. And while the shipping labels can be voided, only the…

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My FedEx Office late overnight package experience

Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all types of industries. From eCommerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation…

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FedEx Dimensional Weight (DIM)

Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which wastes room in their trucks. The package’s DIM weight is used as the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight…

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Hall of Fame – Recent $925 Refund

Parcel Recovery

Time to brag about our FedEx money back guarantee success. FedEx Money Back Guarantee One of our customers sent a FedEx package to South America, and this package arrived late. Result? A $925 Guaranteed Service Refund straight to our customer, as a credit on their invoice. As the image below shows…

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