news Archives | Refund Retriever

FedEx Increases Unauthorized and Additional Handling Fees

FedEx increases unauthorized and additional handling fees! This seems to be the same statement year after year. FedEx recently announced general changes to surcharges on unauthorized shipments and packages that require additional handling. Generally, FedEx announces these fees increases in September each year and they go into effect at the…

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UPS Ground on Saturday!

UPS Ground on Saturday is here!  UPS express and international deliveries have been available on Saturday for many years. The U.S. Postal Service and FedEx both offer ground delivery on Saturday, UPS will now pick up and sort packages on Saturday for the first time ever. Residential customers can receive ground shipments…

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DHL Goes Green…

Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…

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The Refund of the Jedi (Part 3)

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

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The Carrier Strikes Back (Part 2)

FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When do…

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Internet Retailer Conference & Exhibition – IRCE 2017

IRCE is here!   IRCE: The Retail Industry’s Leading E-Commerce Conference and TradeshowInternet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers….

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How does the cost of transportation impact your business?

If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…

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Read about us in the Houston Chronicle!

Extra, extra, read all about … us! Yesterday, the Houston Chronicle published an article about us by Sandra Bretting. You can find it in the Business section, page D4, of Sunday’s paper. Or read about it online, here. Houston’s shipment auditing experts Our late delivery and billing mistake shipping software…

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