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UPS Shipment Exceptions

By Last updated on: July 18, 2024

UPS shipment exceptions occur when a UPS package meets an unexpected occurrence, which could change the scheduled delivery day. Exceptions include address unknown, damage to the shipment, or signature not received.

UPS Tracking Event Descriptions

Below is an explanation of some standard tracking events from when the label was created until the shipment was delivered.

UPS Arrival Scan

This scan indicates the shipment is at a UPS facility. Throughout their voyage, shipments may journey through several UPS facilities.

Clearance Completed

This scan is an electronic record denoting that the shipment has cleared customs.

Clearance in Progress

This scan is an electronic record denoting shipment processing for customs clearance.

Delivered

The shipment is at the destination,

Departure Scan

The shipment has departed a UPS facility and is on its way to the following UPS facility.

Destination Scan

The package has arrived at the local UPS facility responsible for final delivery.

Dropped off at a UPS Access Point Location

This is an electronic record denoting that the package is now in the control of a UPS Access Point location.

Dropped off at The UPS Store

This electronic record indicates the shipment is now in possession of The UPS Store.

Exception: Action Required

The shipment is currently within the UPS network. However, UPS requires more information regarding the delivery address, and the sender must supply the correct shipping address details to UPS.

Exception

Your shipment is currently within the UPS network; however, an unforeseen event could change the scheduled delivery date. UPS shipment exception examples, “A mechanical failure has caused a delay. We will update the delivery date as soon as possible.” Or “A mechanical failure has delayed delivery. We’re adjusting plans to deliver your package as quickly as possible.”

Export Scan

This scan note is an electronic record denoting that the item has cleared export in the origin country.

UPS Hold for Pickup Confirmed

The package is available for pickup, as per the receiver. Subsequently, pickup must occur within five business days.

Import Scan

This electronic note indicates the shipment has cleared import procedures in the receiving nation.

In Transit

Your shipment is moving within the UPS network and should be delivered on the scheduled date. However, a shipment can remain in this status until final delivery.

UPS Label Created

The shipper produced a label, but UPS has not yet obtained the package.

UPS shipment exceptions

On Vehicle for Delivery/Out for Delivery

The package is at the local UPS facility responsible for delivery and in the possession of a UPS driver. UPS shipment exceptions can still occur at this point.

Order Processed: In Transit to UPS

The sender has processed the box. A scheduled delivery date will be available once the shipment is within the UPS network.

Order Processed: Ready for UPS

UPS has received the shipment details and billing information from the sender.

UPS Origin Scan

This scan is the initial electronic record indicating UPS has possession of the shipment.

Returned to Sender

The shipment was returned, and UPS returned it to the original sender.

Returning to Sender

UPS is returning this shipment to the sender. Reasons may include:

  • A request by either the sender or the receiver to return the package.
  • The package has a Return Service label.
  • The ship-to address is a P.O. Box.
  • Finally, the address is wrong.

Returning to Sender: On Vehicle for Delivery

The shipment is being returned and scheduled for delivery to the original sender. UPS shipment exceptions can still occur at this point.

Shipment Ready for UPS

UPS has the shipment details and billing information from the sender. Accordingly, the tracking status will update once the package moves within the UPS network.

Shipment Information Voided

The sender voided the UPS tracking number, and the shipment was not given to UPS.

Transferred to Local Post Office for Delivery

As requested by the sender, the shipment has been assigned to the local post office for delivery to the final destination. This usually indicates an additional one to two days for delivery.

How long does a UPS shipment exception last?

The shipment exception period depends on the cause of the delay, but most exceptions are fixed in less than seven days. If you experience a UPS shipment exception, contact UPS at 1-800-Pick-UPS.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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