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UPS Delivery Confirmation Services

By Last updated on: July 3, 2019

As most shippers are aware, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm delivery of their packages in more detail with the following UPS value-added services. So then, let’s take a look at some options as a shipper you have available. 

UPS Delivery Confirmation (domestic only)

Located in section 33.1 of the UPS Tariff and Terms: Confirmation of delivery will be sent by mail and includes the delivery date and the name of the recipient. Additionally, in the event of a return, the reason for the return will be stated.

Cost: $2.00

UPS Delivery Confirmation Signature Required (domestic and international)

Located in section 33.2 UPS Tariff/Terms and Conditions of Service. The shipper may request UPS to obtain the recipient’s signature on delivery. UPS may obtain, at its sole discretion, a signature, other electronic acknowledgment of receipt or authorization to release without a signature upon delivery.

Cost: $5.00 (Commercial and Residential)

UPS Delivery Confirmation Adult Signature Required (domestic and international)

Located in section 33.3 UPS Tariff/Terms and Conditions of Service. A shipper can request UPS to obtain the signature of an adult 21 years of age or older. UPS may request photo identification indicating the recipient’s age, before completing the final delivery. 

Cost: $6.50

Verbal Confirmation of Delivery

To confirm delivery of your shipment, a UPS representative will call the preferred contact telephone number listed on your UPS Next Day Air® Early package. In short, this will cost $3.00 per request.

Peak Season UPS Delivery Confirmation Surcharge Increases

The following changes were made to the value-added services in 2018. Additionally, 2019 is no different, expect more charges from UPS during the peak season. 

  • The charge for Delivery Confirmation Signature Required will increase $0.25.
  • The charge for Delivery Confirmation Adult Signature Required will increase $0.30.

Today’s e-commerce company needs as many tools in its arsenal to provide the best customer service as well as provide confidence that product will arrive with 100% accuracy. UPS delivery confirmation is a great tool for this. 

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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