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UPS Delivery Confirmation Services

By Last updated on: July 16, 2020

As most shippers are aware, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm delivery of their packages in more detail with the following UPS value-added services. So then, let’s take a look at some options as a shipper you have available. 

UPS Delivery Confirmation

UPS Delivery Confirmation (domestic only)

Located in section 33.1 of the UPS Tariff and Terms: Confirmation of delivery will be sent by mail and includes the delivery date and the name of the recipient. Additionally, in the event of a return, the reason for the return will be stated.


UPS Delivery Confirmation Signature Required (domestic and international)

Located in section 33.2 UPS Tariff/Terms and Conditions of Service. The shipper may request UPS to obtain the recipient’s signature on delivery. UPS may obtain, at its sole discretion, a signature, other electronic acknowledgment of receipt or authorization to release without a signature upon delivery.


UPS Delivery Confirmation Adult Signature Required (domestic and international)

Located in section 33.3 UPS Tariff/Terms and Conditions of Service. A shipper can request UPS to obtain the signature of an adult 21 years of age or older. UPS may request photo identification indicating the recipient’s age, before completing the final delivery. 

UPS Delivery Confirmation

Verbal Confirmation of Delivery

To confirm delivery of your shipment, a UPS representative will call the preferred contact telephone number listed on your UPS Next Day Air® Early package. In short, this will cost $3.00 per request.

COVID-19 UPS Signature Changes

UPS’s Signature Required guidelines are temporarily adjusted in the interest of employee and customer safety. Consignees will no longer need to sign for UPS Signature Required deliveries. However, the driver will still make contact with the consignee. The consignee must be present at the delivery and acknowledge that UPS is making a delivery. Also, show government-issued photo ID if applicable.

Peak Season UPS Delivery Confirmation Surcharge Increases

The following changes were made to the value-added services in 2018. Additionally, 2019 is no different, expect more charges from UPS during the peak season. 

  • The charge for Delivery Confirmation Signature Required will increase $0.25.
  • The charge for Delivery Confirmation Adult Signature Required will increase $0.30.

Today’s e-commerce company needs as many tools in its arsenal to provide the best customer service as well as provide confidence that product will arrive with 100% accuracy. UPS delivery confirmation is a great tool for this. 

UPS Signature Requirements

The visibility of shipping data to understand the impact fees like Delivery Confirmation and Signature Required is critical to efficient shipping cost management. Visibility allows proper decision making and ultimately lowers costs.

Refund Retriever has the technology, and reporting functionality shippers require. In summary, your business can start realizing the benefits of our knowledge and technology. Contract us at Refund Retriever to reduce your FedEx or UPS spend.

Brian Gibbs

Author Brian Gibbs

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Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at or call (800) 441-8085 for more information.

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