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Contract Negotiations for Small Parcel Shipping

By Last updated on: January 18, 2024

The real question here is not: why should your business negotiate better shipping rates? But instead – why not? But before you call your friendly carrier rep for a meeting, there are a few FedEx service agreement discount strategies to consider first.

No one knows your business as you do. Well, this SHOULD be the case, at least. Review your shipping data. Is there a volume amount or a specific geographic area that saw the most significant increase? Are there areas of concern? Did you see a high amount of late deliveries? Are you able to offer customers the best shipping options at the most competitive cost? When negotiating FedEx service agreement discounts, it only makes sense that you must know what you currently have.

When at the negotiation table with your carrier rep that knows your business data better than you, who has the advantage?

FedEx service agreement discounts

FedEx Shipping Data

We’ve discussed the importance of knowing past shipping data, but do not lose sight of future shipping plans’ needs. Shipping costs can change drastically if your business grows to include different shipping locations or frequencies. As your business expands, you may notice a change in peak shipping dates or that you are shipping more frequently from a different location. Perhaps you have emerged into a new industry altogether. Regardless of the reason, you do not want to pay for services you do not need.

Of course, YOU are an advocate for your business. Do not perceive your carrier representative to be the opposite. It’s in the rep’s best interest to secure your business, but it’s also in his best interest to keep it. Building a good working relationship with your representative is a great way to ensure that both sides will confidently reach beneficial decisions. Performance evaluations do not end with your employees. If your carrier representative is not providing excellent service, it may be time to pack up and find someone new. FedEx service agreement discounts are the goal.

FedEx Service Agreement Discounts Negotiations

Over the next few blog posts, we will detail how to tackle your contract negotiations. Refund Retriever will provide you with the expertise to maximize FedEx service agreement discounts. As an auditing customer, we’ll give you reports (also free) with insightful, convenient, and useful knowledge about your shipping. After all, it’s your data – we manage it and provide biteable information.

Our goal is to give you a clear roadmap on how to successfully negotiate FedEx service agreement discounts free of charge. Specifically, we’ll discuss:

  • Detailed analysis of shipping data
  • How can Refund Retriever’s free analytical tools help?
  • FedEx service agreement discounts benchmarking
  • What is negotiable?
  • How to put together Request for Proposals (RFPs)
  • Other Options
Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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