All Posts By

Brian Gibbs

Amazon FBA Returns: Issues and Solutions

Amazon FBA returns can eat away at profits and time. Returns can threaten the profitability of your company in the long run. Also, too many returns or defective items can negatively impact your Seller Rating. Amazon’s Buyer Return Policy All customers have the right to open a product, try it…

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Get More Amazon Reviews: Do’s and Don’ts

Retail is shifting from brick and mortar to e-commerce faster than ever. Amazon is the leading online shopping platform, this makes Amazon product reviews very important. Shoppers rely on millions of Amazon reviews for each purchase. As Amazon continues its rapid growth, consumers depend on consumer reviews more than ever…

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FedEx Saturday Delivery and Saturday Pickup Charges

FedEx Saturday delivery and FedEx Saturday pickup are available in most cities across the United States. These fees apply to most express services. Conversely, Home Delivery includes Saturday delivery at no cost to most of the US. FedEx Saturday Delivery Charges For domestic package shipments, Saturday delivery is available with…

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Remove inventory from Amazon FBA

Amazon FBA sellers sometimes find themselves in a position of needing to reduce inventory. But, returning or disposing of products from Amazon FBA centers isn’t free. If the merchandise is not selling, it might be beneficial to avoid long-term storage fees. We will discuss why removal could be helpful and…

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2021 UPS Rate Increase Impact Study

Every year shipping prices go up and many businesses just absorb the cost without really realizing the impact. What does the 2021 UPS Rate increase really mean? We will look at the 2021 UPS Rate Increase Impact for a single shipment and compare it to that of 2020. UPS rates…

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How Much Does It Cost To Sell On Amazon?

Starting up an Amazon storefront has to be easy, right? You just have to simply sign up and start selling your product… However, the reality is that selling on Amazon is not quite that simple or affordable. Amazon is booming; everyone wants to be part of it. Consequently, there are…

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FedEx & UPS Late Fees

As with all vendors, FedEx and UPS want to be paid in a timely manner. Since 2003, there has been a 6% UPS late fee penalty. Now, there will be a FedEx late fee penalty that matches UPS. When do FedEx late fees apply?  Beginning January 2021, FedEx will begin…

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What is an Amazon ASIN??

ASIN and FNSKU are two very important terms all Amazon FBA sells should know. Amazon Standard Identification Number (ASIN) is a unique set of ten-digit letters and/or numbers that identify items. No two products will ever have the same ASIN. ASIN’s are meant to keep everything in order. The FNSKU…

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FBA Stranded Inventory: What You Need To Know

Many FBA sellers might not be aware of stranded inventory within seller central. But, it is an issue that all sellers must address on a regular basis. Stranded inventory prevents your products from being sold and affects your IPI. Therefore, let’s dive into this issue. What is stranded inventory? Stranded…

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FedEx One Rate 2020 Increase

COVID-19 has stimulated an increase in residential deliveries across the U.S. As a result, FedEx is experiencing extremely high demand and increased operating costs. Therefore, you will see a rate increase on FedEx One Rate pricing effective November 2, 2020. The new FedEx One Rate 2020 price increase base rates will…

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How has COVID-19 changed shipping?

COVID-19 changed the way the world interacts. The pandemic has changed shipping and the parcel delivery landscape. Naturally, more people are having packages delivered. Brick and mortar stores have limited hours, declaring bankruptcy, or just halting operations altogether.  Therefore, here is some data to show how this shift has affected one…

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UPS Girth: Why is it important?

There are shipping terms the carriers use that often cause the most experienced shipper to pause and think. One of these terms that I regularly forget is girth. So today, we are going to explain the girth of a package and why it is crucial. Girth is essentially the circumference…

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UPS Delivery Change Options

Last-minute changes and mistakes happen when shipping and shopping online. At some point, a package will go out with an incorrect address, or you may need to stop the parcel from being delivered. This is why UPS offers delivery changes and intercepts. Therefore, what are these options, and how do…

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What is a UPS SurePost package?

UPS SurePost

The last mile or final delivery of a UPS packages voyage is truly where costs add up regardless of actual distance. That last mile varies from a few blocks to 100’s of miles. This is where UPS SurePost can help. Consequently, reducing shipping bills and realizing viable cost savings start…

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How To Handle Shipping Delays: 4 Simple Tips

Online shippers face many obstacles in today’s complicated multi-channel world. Properly knowing how to handle shipping delays will turn customer service issues into a competitive advantage. Shipping delays before and during transit are two of the most frequent problems that online business owners experience. Buyers do not like shipping delays;…

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FedEx Sunday Delivery: What You Need To Know

Finally, FedEx Sunday delivery is here. Today’s customers want to receive their purchases every day. In the light of this, Saturday and Sunday delivery are standard for Home Delivery residential shipments at no additional cost. Correspondingly, Amazon and USPS have been delivering seven days a week for a long time….

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USPS Price Increase

USPS has some of the lowest postage rates and offers a great value in shipping. Just as FedEx and UPS, the USPS price increase can be expected each year. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. As a result, the…

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Shipping Firearms with UPS

Shipping Firearms with UPS might appear like a daunting task, but it truly is not that difficult as long as you know some essential rules. It is easy to ship firearms through UPS; just be sure one of the parties in the transaction has an FFL license. A Federal Firearms…

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Late UPS Package: Why didn’t I get a GSR refund?

Whenever your business ship with UPS, ground and express packages have a guaranteed delivery date and time. Particularly, if your late UPS package arrives even one minute after the guarantee, you are entitled to a full refund. UPS calls this a guaranteed service refunds or GSR for short. According to…

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Damaged Package Claims Process: UPS

The UPS damaged package claim process is much easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages.  UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the…

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Amazon Seller Refunds

Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever will now be auditing Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can add now FBA refund service in…

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UPS Delivery Confirmation Services

As most shippers are aware, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm delivery of their packages in more detail with the following UPS value-added services. So then, let’s take a look at some options…

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What Is a UPS Third-Party Billing Fee?

Third-party shipping is a huge part of today’s e-commerce landscape. Therefore it is vital to understand this fee and know how it is affecting your daily shipping costs. Beginning in 2016, UPS began charging a third-party billing fee, 2.5% of the total shipping charge billed to the Third Party. However,…

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FedEx Fuel Surcharges

What are FedEx Fuel Surcharges? Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability.  Accordingly, fuel surcharge is an extra fee by FedEx to cover the fluctuating cost of fuel. The calculation is a percentage of the base rate and…

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What is FedEx One Rate flat rate shipping?

FedEx One Rate is a flat rate shipping pricing option that more large volume shippers are exploring. The service was introduced in 2013 and available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. FedEx One Rate pricing is an alternative to FedEx Standard List Rates, account specific rates…

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UPS Daily vs UPS Retail Rates

UPS-Daily-VS-UPS-Retail-Rates Refund Retriever

Many shippers do not realize there are two sets of package rates for all UPS services. The amount you pay for shipping is dependent on a few factors. Therefore it is important to ensure you are using the correct designation. Additionally, retail shipping rates might be completely different from the…

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UPS Fuel Surcharges

What are UPS Fuel Surcharges Did you know that each UPS package you send has a published rate and an additional fuel surcharge not included in the published rate? This applies to all ground, and express packages yet does not apply to UPS Simple Rate shipments. Also, fuel surcharges apply to all…

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FedEx Oversize Charge

The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers do not know what these are until the charge is on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of FedEx oversize charge and FedEx peak season oversize…

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Ask The Experts: Lizzy of TaxJar

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 15,000 businesses. They are proud to help businesses and developers spend less time on sales tax and more time growing the businesses they love. We have seen so much made of SD…

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FedEx Ship Manager For Your Business Operations

FedEx Ship Manager FedEx Ship Manager is the shipping software that can be used to automate and make your shipping more straightforward. It ultimately helps high-volume e-commerce companies to access forms, prepare and arrange shipping labels and documents using databases of addresses and commodities, monitor the status of the shipments…

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