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Brian Gibbs

What is a UPS Residential Surcharge?

UPS defines a residential surcharge as a residential delivery made to a home, including a business working out of a home. Furthermore, an added shipping charge will apply for each residential delivery. However, this fee applies in two cases. If either the delivery address entered or the actual delivery address…

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UPS Ground Saver

UPS Ground Saver, “UPS-GS,” service is currently available for packages with an origin and destination within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories, and to U.S. Post Office Boxes. It is not available for international packages. UPS Ground Saver is basically a new name for UPS Surepost offered…

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USPS Price Increase

USPS has some of the lowest postage rates and offers excellent value in shipping. Like FedEx and UPS, the USPS price increase can be expected yearly. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. As a result, the majority of our…

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USPS Ground Advantage

In the world of shipping and logistics, efficiency and reliability are paramount. For businesses seeking a dependable and cost-effective solution for their shipping needs, USPS Ground Advantage emerges as a compelling option. Announced in July 2023, this service offered by the United States Postal Service (USPS) provides businesses with benefits…

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What are FedEx Fuel Surcharges?

Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. Changes to the FedEx Express and ground charges will be applicable every Monday. The FedEx fuel surcharge percentage will be reflected on the FedEx invoice. As a rule, the FedEx…

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UPS Fuel Surcharges

If your company ships UPS, you understand the effect UPS fuel surcharge has on shipping costs. The calculation is a percentage of the base rate and adds to the expense of each package. As a result, it covers additional fuel costs and keeps UPS profitable, even when fuel prices increase. What is…

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What are the UPS Delivery Area Surcharges (DAS)?

UPS Delivery Area Surcharge DAS

If your company ships to remote or rural destinations, you have seen additional fees tacked on the shipment charges called UPS delivery area surcharges (DAS) and extended delivery area surcharges (EDAS). UPS applies these additional charges to packages either picked up or delivered to specific predetermined ZIP codes. Therefore, let’s…

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Shipping Delay Email Templates You Can Use

Shipping delays are never fun, but they don’t have to spell doom for your business. Fortunately, the correct shipping delay email template can reassure customers and maintain brand loyalty. Reassurance can prevent profit loss and order cancellations. Being hit with shipping delays is every company’s worst nightmare, and many panic….

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FedEx My Rewards Account Enrollment Issues

If you’re a frequent user of FedEx services, you might already be aware of the My FedEx Rewards program. But have you enrolled yet? If not, you’re missing out on various advantages that can save money and entitle you to money-back guarantee refunds on ground and home delivery shipments. We…

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Amazon Seller Refunds

Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever now audits Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can now add FBA refund service in less than…

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Tip: Be Sure the Driver Scans Every Package

Here’s a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on…

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FedEx Dimensional Weight (DIM)

Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package’s DIM weight replaces the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight calculation, the…

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Amazon Prime – Late Package Delivery

Hardly a day goes by that I do not log into my Amazon Prime account to place an order or research prices. I turn to Amazon Prime for everyday items, gifts, and special purchases. For $139/year, I get free 2-day shipping and free video/music streaming; I use everything they offer….

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UPS & FedEx Collect on Delivery (C.O.D)

Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package…

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FedEx Demand Surcharges

FedEx demand surcharges were traditionally only implemented during seasons with high shipping volumes. Unfortunately, FedEx demand surcharges are being applied on a year-round basis. The COVID-19 pandemic continues to reshape transportation all across the world. FedEx has kept commerce moving and delivered shipments throughout this trying time. Since we are…

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SHOT Show – Take a Shot at FedEx and UPS

The SHOT Show is an annual tradeshow currently held every January in the Venetian Expo (formerly the Sands Expo) and Caesar’s Forum in Las Vegas, Nevada. SHOT represents Shooting, Hunting, and Outdoor Tradeshow. Attendance is restricted to members of the shooting, hunting, and outdoor trade industry, including commercial buyers, military, and…

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FedEx Ground Unauthorized Package Charge Increases and Rules

The FedEx Ground Unauthorized Package Charge is a fee rarely seen by shippers, but when it appears, a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling. Generally, FedEx announces these fee increases in September each year, which go into…

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9 Ways to Reduce FedEx & UPS Shipping Costs

Let’s reduce shipping costs. FedEx and UPS are the world’s leading shipping couriers you can trust for speedy delivery of packages. Shipping costs can differ based on factors such as shipping destination, package size, weight, and shipping service selected. This blog presents ways to decrease shipping costs with FedEx and…

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Shipping Firearms with FedEx

Shipping firearms today is difficult; shipping firearms with FedEx is more accessible than shipping them via UPS. This blog is to help with shipping, but if you have additional questions, it is best to contact FedEx directly. Shipping Firearms with FedEx Express Only customers maintaining a Federal Firearms License (FFL)…

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UPS Holiday Surcharges – What you need to know

UPS-Peak-Surcharges-2022 Refund Retriever

How will UPS holiday season surcharges affect your business this year? From October 1, 2023, through January 13, 2024, UPS will apply peak surcharges to shipments that qualify as oversized, unauthorized, or require additional handling and existing charges. FedEx also implemented peak season surcharge increases as well. Check out this…

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Freight Classes – What You Need To Know

What are freight classes? Frеіght сlаѕѕes or classification аrе dеѕіgnеd tо hеlр уоu gеt соmmоn ѕtаndаrdіzеd freight рrісіng fоr your ѕhірmеnt whеn wоrkіng wіth different саrrіеrѕ, wаrеhоuѕеѕ, аnd brоkеrѕ. Freight сlаѕѕеѕ are dеfіnеd bу the National Motor Freight Trаffіс Aѕѕосіаtіоn (NMFTA) аnd mаdе available thrоugh the NMFC or National Mоtоr…

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2024 FedEx Rate Increase, Part 1: Surcharges

Effective January 1, 2024, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 5.9%.  Surcharge 2022 Price 2023 Price 2024 Price Address Correction $19.50 $21.00 $22.50 COD $17.50 $19.00 $20.00 Dangerous…

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Amazon CTR (Click-Through Rate)

The Amazon Click-Through Rate is a metric commonly used in online advertising and marketing to measure an ad campaign’s effectiveness or a particular marketing effort. In the context of Amazon, the Amazon CTR would refer to the Click-Through Rate for ads displayed on the Amazon platform. This metric indicates the…

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UPS Shipping Restrictions and Prohibited Items

UPS Shipping Restrictions and Prohibited Items

UPS is one of the carrier companies to use if you want to send items cross-border. However, being familiar with some of their carriage conditions, especially restricted and prohibited items, is crucial. Be mindful of UPS shipping restrictions. That way, you can guarantee that your account remains in excellent standing….

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UPS Remote Area Surcharge

The UPS Remote Area Surcharge applies to deliveries to specific ZIP Codes within Alaska, Hawaii, and the 48 contiguous states and select origins and destinations. Small Package UPS Remote Area Surcharge Fees UPS Remote Area Surcharge 2024 Cost Alaska $ 40.50 Hawaii $14.15 48 contiguous states $14.15 UPS Remote Area…

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Amazon FBA Capacity Limits System

All sellers must know about the new Amazon FBA capacity limits system. Over the past few years, Amazon has changed its FBA storage limits a few times. These changes confused and frustrated sellers as they would restrict or decrease the amount of inventory FBA sellers can dispatch to Amazon’s fulfillment…

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Why choose Refund Retriever?

Why would you choose Refund Retriever over one of the many other FedEx & UPS small parcel auditing companies? It looks like everyone does the same thing. Wrong. Proprietary Software Refund Retriever was started in 2006 with software we developed in-house. We do not have any outside third-party companies writing…

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What does LTL mean in shipping?

What does LTL mean in shipping?

LTL shipping offers a cost-effective and flexible solution for businesses that involve transporting small to medium-sized quantities of goods, varying from a few pallets to a few thousand pounds. LTL stands for “less than truckload.” It is a type of shipping where a shipment of goods does not require a full truckload. …

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UPS Ground with Freight Pricing

UPS Ground with Freight Pricing (GFP) is available to customers shipping within the contiguous 48 states. Customers can rate and ship UPS Ground service using Less-Than-Truckload (LTL) shipment characteristics with UPS GFP. The minimum charge that applies to any shipment will be the greatest of What is Ground with Freight…

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Amazon FBA Reimbursement Types

Many retailers lose nearly 3% of their business earnings because they do not cash out on their Amazon FBA Reimbursements. This is unintentional, as many sellers may not even know they are losing this money. The great thing is that Amazon has set up a functional system to help sellers…

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UPS Shipment Exceptions

UPS shipment exceptions occur when a UPS package meets an unexpected occurrence, which could change the scheduled delivery day. Exceptions include address unknown, damage to the shipment, or signature not received. UPS Tracking Event Descriptions Below is an explanation of some standard tracking events from when the label was created…

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What is UPS Direct Delivery Only?

UPS offers many delivery options to suit your business needs. Direct delivery only (DDO) is what the name indicates; all your parcels are delivered directly to you, the shipper, or the consignee. What is UPS Direct Delivery Only? Direct delivery only guarantees a package is delivered to the residential or…

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FedEx Surcharge Fee Price History

FedEx surcharge fees can account for a large portion of a company’s shipping costs each year. These other charges are also called accessorial fees and consequently increase each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all…

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UPS Chargeback for Consignee Billed Shipments

UPS Chargebacks for consignee billed shipments are rarely understood by shippers. Unfortunately, we had a conversation with a UPS shipper who had a nasty surprise on his recent UPS invoice. Upon reviewing the invoice, we found nearly $500 in charges in the invoice category labeled “Chargeback.” There were four tracking numbers…

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How to request a FedEx late delivery refund?

All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to getting your money back. The request must be within…

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FedEx Shipment Exceptions

FedEx shipment exceptions are not fun for recipients or shippers. Most clients prioritize swift delivery of both services and packages, and the ability and promptness of a courier service operator to deliver a package without a hitch are at the top of the requirements list. FedEx ranks as one of…

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What is FedEx International Connect Plus?

What is FedEx International Connect Plus?

FedEx Express has introduced FedEx International Connect Plus, a new FedEx Express International, day-definite, e-commerce shipping service. This new service aims to combine speed and price for international small parcel delivery. What is FedEx International Connect Plus? FedEx International Connect Plus is a global shipping service that provides customers with…

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UPS Delivery Confirmation Services

As most shippers know, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm the delivery of their packages in more detail with the following UPS value-added services. So then, let’s look at some options like UPS…

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UPS Shipping Rates – UPS Daily vs UPS Retail Rates

UPS-Daily-VS-UPS-Retail-Rates Refund Retriever

Many shippers need to realize there are two package rates for all UPS shipping rates. The amount you pay for shipping depends on a few factors; therefore, it is crucial to ensure you are using the correct designation. Additionally, retail shipping rates might differ entirely from the UPS published rates. Let’s look…

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What is UPS Mail Innovations?

UPS Mail Innovations is a joint venture between UPS and the United States Postal Service (USPS). It is a cost-effective way to send packages and documents around the world. The service combines the reliability of the UPS Ground network with last-mile delivery generally provided by the USPS. Mail Innovations handles…

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What Happens to Amazon Returns?

Consumers return items for many reasons, including unmet expectations, inaccurate fit, damaged products, or accidental orders. Whatever their reason for returning the things they have purchased, Amazon takes responsibility for these items. When return items arrive at Amazon, getting them back to their categories or order again becomes difficult. Amazon…

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2023 UPS Rate Increase, Part 2: General Rate Increase (GRI)

Coming on the heels of the 2023 FedEx shipping increases, the 2023 UPS Rate Increase is here! UPS announced increases in the 2023 shipping rates. UPS ground, air, and international rates will increase an average net of 6.9% effective December 27, 2022. In addition to increasing daily package rates, other changes will increase…

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2023 FedEx Rate Increase, Part 1: Surcharges

Effective January 2, 2023, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 6.9%. FedEx Freight rates will increase by an average of 6.9%-7.9%. We will explore the 2023 FedEx surcharge…

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What are My FedEx Rewards?

My FedEx Rewards

My FedEx Rewards is a free program that benefits FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping.  What are the benefits of being a My FedEx Rewards member? Money-back Guarantee for My Rewards Members…

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What are USPS Zones?

If you’re new to the shipping world, you probably wonder what USPS postal zones mean. It is the U.S. Postal Service’s way of determining the distance between a parcel’s destination address and its origin. The USPS( United States Postal Service) covers every square mile of the U.S. Since January 2019,…

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Amazon’s Choice: What it Means and How To Get Badge

With the high rate of technological advancement worldwide, online shopping is easy. E-commerce continues to boom. Industry giants like Amazon continue to rake in all the traffic and attention in the industry. This increased traffic has come with a consistent spike in buyers and sellers to its platform. The actual…

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Why are Fuel Surcharges so High?

FedEx and UPS fuel surcharges are at an all-time high. By the time this blog is live, the fuel surcharge will be even higher. UPS express fuel surcharge is 22.75%, and the ground is 18% as of June 13, 2022. FedEx express fuel surcharge is 22.75%, and the ground is…

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UPS Over Maximum Limit Charge Have you at your Limit?

In 2011, United Parcel Service began charging more to handle oversized packages. Over maximum limit packages are heavier or larger than average, therefore costing UPS more internally to process. They are passing on the cost to the shippers and making more profit. How much is the UPS over maximum charge?…

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UPS Surepost Non-Machinable Charge

UPS SurePost is a low-cost delivery service with accessorial fees that can increase the final delivery cost. UPS Ground has many more accessorial fees than SurePost. Shippers can expect to see the non-machinable charges, DAS, DAS extended, peak surcharges, and fuel surcharges. In this blog, we will explore the UPS…

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Best Amazon FBA PPC Strategies

Amazon FBA PPC strategies are very important to the success of your business. If you’re an e-commerce vendor who sells on Amazon’s Fulfillment By Amazon (FBA) service and platform, the biggest fulfillment platform in the industry, you would know the most crucial goal is successful conversions and sales. The aim…

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FedEx ID Scanning for Adult Signature Packages

FedEx ID Scanning for Adult Signature Packages

FedEx ID scanning will soon impact all shippers. On June 28, 2022, FedEx express and ground will enable ID scanning functionality for domestic deliveries which require an adult signature. FedEx’s ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process removes the need for…

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How To Ship Dry Ice With FedEx

Let’s discuss shipping FedEx dry ice packages. There are different classifications of products in the E-commerce world, from perishables to medicines and hardware. Each of these products has different methods and strategies for shipping. If you sell perishable products, you may be required to ship with dry ice. Many perishable…

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FedEx Dangerous Goods

FedEx Dangerous Goods

Many companies ship items that require special attention or packaging. FedEx can ship dangerous goods with a variety of services. To begin with, you cannot ship dangerous goods of any kind via FedEx International Next Flight service. Dry ice is the only category of hazardous goods shipped via FedEx International…

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UPS Declared Value: What You Need To Know

UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS’s declared value is not insurance. What does UPS declared value cost? As mentioned…

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What is a FedEx Residential Surcharge?

FedEx defines a residential surcharge as a shipment addressed to a home or private residence. Including locations where business is conducted from home or a shipment in which the shipper designates the delivery address as residential. UPS and FedEx assess a higher price for residential addresses. In short, this additional…

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How to Find Your UPS Credits

All UPS ground and express packages are guaranteed to arrive on time or your money back. But how do you find your UPS credits? UPS credits will apply to a future invoice after the dispute happens. As a rule, UPS credits will reduce the amount due on future UPS invoices….

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FedEx Delivery Signature Options

FedEx Delivery Signature Options

FedEx provides three options when shippers require a signature upon delivery. Each delivery option has various costs and requirements. Indirect Signature Required, Direct Signature Required, and Adult Signature Required. However, Indirect Signature Required is available to residential addresses only. For destinations other than the U.S. and Canada, costs for Indirect…

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How to Find Your FedEx Credits

FedEx credits are applied to the very same invoice as the original package. The refund credits are simple to find when you log into FedEx Online Billing. How to Find Your FedEx Credits: Step by Step Instructions FedEx Download Adjusted Invoice Recently, FedEx has included the ability for customers to…

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FedEx Ground Economy: Discount Rates

FedEx Ground Economy: Discount Rates

FedEx Ground Economy discounts are significant to shippers. These discounts are the maximum savings available to shippers based on the published rates for the year. During a FedEx contract negotiation, pay attention to all of these points to maximize your yearly savings. FedEx Ground Economy: What is it? Previously called…

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Amazon FBA vs FBM: What Works Better for Your Company

Many sellers ask us which is better: Amazon FBA vs. FBM? The best Amazon model is an answer only achievable by looking at your situation. Fulfillment by Amazon (FBA) Fulfillment by Amazon (FBA): you store products in Amazon’s fulfillment centers, and Amazon picks, packs, ships, and provides visibility and customer…

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FedEx Agreements: Part 3 – How Do Minimums and Surcharges Work?

In the final part of a three-part series, Refund Retriever unveils the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Therefore we will cover FedEx surcharge reductions and FedEx minimum charge reductions. Earlier in part one, we reviewed…

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FedEx vs. UPS – What is the difference?

UPS vs FedEx is a question we get every single day. Which is better in terms of price, efficiency, customer support, or reliability? This is a difficult question to answer. Therefore, let’s look at each and make some comparisons. FedEx vs. UPS Service Names Both UPS vs FedEx run similar…

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Amazon FBA Returns: Issues and Solutions

Amazon FBA returns can eat away at profits and time, and returns can threaten your company’s profitability in the long run. Also, too many returns or defective items can negatively impact your Seller Rating. Amazon’s Buyer Return Policy All customers have the right to open a product, try it and…

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How to Avoid LTL Accessorial Fee Mistakes

LTL accessorial fee mistakes are not uncommon. Unexpected accessorial charges for LTL services performed by freight carriers can be costly. You cannot prevent all of these charges, but you can take steps to reduce them. Let’s discuss some commonly charged LTL accessorial fees and how you can avoid them. Limited…

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Covid-19 Late Package Report

The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…

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Get More Amazon Reviews: Do’s and Don’ts

Retail is shifting from brick-and-mortar to e-commerce faster than ever. Amazon is the leading online shopping platform, which makes Amazon product reviews very important. Shoppers rely on millions of Amazon reviews for each purchase. As Amazon continues its rapid growth, consumers depend more on consumer reviews than ever. Reviews are…

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What is IPI? Amazon’s Inventory Performance Index

Amazon Inventory Performance Index (IPI) is a number between 0-1000. This number measures FBA inventory health. Amazon IPI captures low inventory and excess inventory levels of your FBA SKUs. Amazon’s IPI can benefit both you and Amazon. Amazon’s inventory performance index score combines the preceding three months of sales, inventory…

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FedEx Saturday Delivery and Saturday Pickup Charges

FedEx Saturday delivery and FedEx Saturday pickup are available in most cities across the United States. These fees apply to most express services. Conversely, Home Delivery includes Saturday delivery at no cost to most of the U.S. FedEx Saturday Delivery Charges Saturday delivery is available for domestic package shipments with…

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