The world as we know it has changed forever, COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping…
There are shipping terms the carriers use that often cause the most experienced shipper to pause and think. One of these terms that I regularly forget is girth. So today, we are going to explain the girth of a package and why it is crucial. Girth is essentially the circumference…
The COVID-19 pandemic continues to reshape shipping all across the world. UPS recently announced a rise in rates due to peak shipping activity due to the pandemic. FedEx has come behind and has mimicked the UPS with 2020 FedEx Peak Surcharge. As FedEx copes with these changes, they are continuing…
The COVID-19 pandemic continues to reshape shipping all across the world. As UPS copes with these changes, they are continuing to modify their pricing accordingly and increasing 2020 UPS peak surcharges. On May 26, 2020, UPS announced expansions to their Peak Surcharges for international US domestic packages. These modifications are…
Last-minute changes and mistakes happen when shipping and shopping online. At some point, a package will go out with an incorrect address, or you may need to stop the parcel from being delivered. This is why UPS offers delivery changes and intercepts. Therefore, what are these options, and how do…
Previously, we learned that the last mile or final delivery of packages, regardless of actual distance, is truly where costs add up. Coincidentally, that last-mile varies from a few blocks to 100’s of miles, this is where UPS SurePost and FedEx SmartPost can help. SmartPost is the cost-saving option of…
The last mile or final delivery of a UPS packages voyage, regardless of actual distance, is truly where costs add up. That last mile varies from a few blocks to 100’s of miles, this is where UPS SurePost can help. Consequently, reducing shipping bills and realizing viable cost savings start…
A successful FedEx or UPS parcel rate negotiation is essential to substantially lower your shipping costs. Preparation is key to how well a company can negotiate lower small parcel rate agreements. Therefore, let us look at a few key points that all businesses, big and small, need to follow. 1….
Online shippers face many obstacles in today’s complicated multi-channel world. Properly knowing how to handle shipping delays will turn customer service issues into a competitive advantage. Shipping delays before and during transit are two of the most frequent problems that online business owners experience. Buyers do not like shipping delays;…
How can a company save money even with a bad UPS agreement? There are many reasons that shippers cannot get the best in class pricing for UPS or FedEx. They could not have significant volume, less than desirable package characteristics, or they are located in a remote area. Let us…
On March 20, 2020, UPS announced new peak surcharges that will affect all UPS shippers doing business in China and Hong Kong. UPS will continue service into and out of China Mainland and Hong Kong SAR. Even with the continuing Coronavirus outbreak, UPS is venturing to support the demands and…
Is your UPS spend higher than it should be? Have you noticed that the increase in shipping volume and overall shipping costs seem to be increasing at different rates? If so, we will go over some strategies to help reverse this trend and make shipping a competitive advantage. Improper prepare…
Accessorial fees and surcharges are a considerable part of any shipper’s yearly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. The FedEx address correction fee is our topic of discussion here. Address corrections happen…
Many FedEx shippers see an additional handling charge on their FedEx invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee basically because the package did not conform to the characteristics that FedEx wants. They have to treat the package differently…
Finally, FedEx Sunday delivery is here. Today’s customers want to receive their purchases every day. In the light of this, Saturday and Sunday delivery are standard for Home Delivery residential shipments at no additional cost. Correspondingly, Amazon and USPS have been delivering seven days a week for a long time….
Here at Refund Retriever, we audit FedEx and UPS invoices for late deliveries and billing mistakes, we know data. Especially data relating to FedEx and UPS peak season deliveries. So how late were FedEx and UPS this holiday season? Many shippers were even removed from Amazon because of the delays…
Shipping is a fundamental part of all e-commerce companies and most other industries. As a result, what would happen if your UPS account was hacked? A UPS security breach could be disastrous for any company. Let’s examine some best practices to limit unapproved UPS access by hackers that are attempting…
USPS has some of the lowest postage rates and offers a great value in shipping. Just as FedEx and UPS, the USPS price increase can be expected each year. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. As a result, the…
Shipping is an essential part of all e-commerce companies and most other industries. As a result, what would happen if your FedEx account was hacked? A FedEx security breach could be disastrous for any company. Let’s examine some best practices to prevent unauthorized FedEx access by hackers that are attempting…
Shipping Firearms with UPS might appear like a daunting task, but it truly is not that difficult as long as you know some essential rules. It is easy to ship firearms through UPS; just be sure one of the parties in the transaction has an FFL license. A Federal Firearms…
FedEx surcharge fees can account for a large portion of a company’s shipping costs each year. These other charges are also called accessorial fees and consequently increases each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all…
Coming on the heels of the 2020 FedEx shipping increases, the 2020 UPS Rate Increase is here! UPS announced increases in the 2020 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net 4.9% effective December 29, 2019. In addition to daily package rates increasing,…
UPS announced the 2020 rate increase that is going into effect on December 29, 2019. Incidentally, the 2020 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the rates for UPS ground and air will all increase an average of 4.9%. Below you will…
Many shippers open their weekly UPS invoices to find a few surprises in the form of a UPS large package surcharge. Therefore we are going to examine this surcharge in more detail. What is a large package surcharge? What is the cost? How can we negate the charge to lower…
UPS value-added services, these are UPS other charges also called surcharge fees, increases each year. Thus, we have decided to keep a running tab on the surcharge price history. As a rule, the cost of all UPS shipping services rises each year. The cost of doing business seems to grow…
In June of 2018, UPS increased a few surcharges and, additionally, announced a new shipping charge correction audit fee. A UPS audit fee will be charged when the average shipping charge correction during a week is greater than $2.00 per package subject to a shipping charge correction. This Shipping Charge…
In light of FedEx One Rate and USPS Flat Rate Priority Mail, UPS has introduced UPS Simple Rate. UPS Simple Rate is the new UPS flat rate service offering. Now shippers can use their boxes up to 1,728 cubic inches at one low cost. Whereas, the maximum actual weight per UPS Simple…
In 2011, United Parcel Service begin charging more to handle oversized packages. Over maximum limit packages are heavier or larger than normal, therefore cost UPS more internally to process. They are passing on the cost to the shippers, along with making more profit. How much is the UPS over maximum…
The 2020 FedEx Price Increase that will go into effect on January 6th, 2020. Express will increase rates by an average of 4.9% for domestic and international services. Ground and Home Delivery shipping rates will increase by an average of 4.9%. FedEx Freight shipping rates will increase even more by…
Holidays for the most part are the busiest time of the year for small parcel shippers. Even with a large staff, it is easy for a company to overlook shipping costs while keeping customers happy. Therfore, FedEx holiday shipping deadlines should be accessible for all customer service and shipping staff. …
Effective January 6, 2020, businesses need to expect FedEx shipping rate changes. Furthermore, it has been announced that prices will be going up again in the new year. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 4.9%. In…
The FedEx unauthorized package charge is a fee rarely seen by shippers, but when it appears a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments and packages that require additional handling. Generally, FedEx announces these fees increases in September each year and they…
Whenever your business ship with UPS, ground and express packages have a guaranteed delivery date and time. Particularly, if your late UPS package arrives even one minute after the guarantee, you are entitled to a full refund. UPS calls this a guaranteed service refunds or GSR for short. According to…
The UPS damaged package claim process is much easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the…
Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. If the package is delivered even one minute late, you are entitled to a full refund. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money…
In a previous blog post, we discussed the UPS CWT services, and now we will go over UPS Hundredweight surcharge fees. Hundredweight CWT is a cost-effective delivery for non-palletized, multiple-package shipments that weigh 100 to 500 pounds. As a rule, UPS Hundredweight CWT has a 150-pound maximum weight per package….
We get many calls and chats each month when a FedEx shipper sees this charge on a FedEx invoice. Often, they see “NDOC P/U” yet, have no clue what this is. To summarize, these charges are non-document pickup charges. This is a charge when someone contacts FedEx to have the…
Accessorial fees and surcharges are a huge part of any shipper’s weekly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you as a shipper can prevent. Address corrections happen to be a huge profit center for UPS and FedEx. When…
In our previous blog, we covered the basic outline of a UPS agreement and the discount incentives on the published shipping rates. In part two, we will outline a few more essential points that you will need to understand to begin a fair and balanced UPS shipper contract negotiation. Accessorial…
What is Prime Day Prime Day is a significant online shopping event that kicks off in the middle of July annually. It started as a one-day event, but Amazon has since expanded that; this year it will feature 48 hours of pure deal madness. Amazon claims that Prime Day is…
IRCE 2019 @ RetailX is right around the corner and we’re so ready to be back. This time, Refund will be in attendance at the Refund Retriever booth (2052). Refund is so excited to see his friends at the Internet Retailer Conference and Exhibition! Therefore, here is a list of…
When was the last time you took a look at your UPS agreement? When is the last time you compared the agreement discount rates to an actual invoice charge? How can you approach a UPS shipper agreement negotiation with confidence? Most shippers find agreements too complex or structured in a…
With the demand for fast shipping rising, shippers and e-commerce businesses need to look at more options for speedy delivery. UPS offers three different next day or UPS overnight services. As a result, companies can ensure delivery to compete with services like Amazon Prime. UPS Next Day Air Early Next…
Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever will now be auditing Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can add now FBA refund service in…
As most shippers are aware, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm delivery of their packages in more detail with the following UPS value-added services. So then, let’s take a look at some options…
UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS declared value is not insurance. What does UPS declared value cost?…
Many shippers contact us with questions about shipping insurance. To start, FedEx does not offer shipping insurance. FedEx offers additional declared value. So let’s get a better idea of the rules for FedEx declared value. No shipping insurance?? FedEx specifically states in the service guide that FedEx DOES NOT provide…
Third-party shipping and drop shipping is a huge part of today’s e-commerce landscape. As a result, it is vital to understand this fee and know how it is affecting your daily shipping costs. The FedEx third party billing charge applies to express and ground services. Currently, the FedEx 3rd party…
Third-party shipping is a huge part of today’s e-commerce landscape. Therefore it is vital to understand this fee and know how it is affecting your daily shipping costs. Beginning in 2016, UPS began charging a third-party billing fee, 2.5% of the total shipping charge billed to the Third Party. However,…
If your company ships to remote or rural destinations, you have seen additional fees tacked on the shipments charges called UPS delivery area surcharges (DAS) and extended delivery area surcharges (EDAS). UPS applies these additional charges to packages either picked up or delivered to certain ZIP codes that are predetermined….
What are FedEx Fuel Surcharges? Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. Accordingly, fuel surcharge is an extra fee by FedEx to cover the fluctuating cost of fuel. The calculation is a percentage of the base rate and…
FedEx One Rate is a flat rate shipping pricing option that more large volume shippers are exploring. The service was introduced in 2013 and available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. FedEx One Rate pricing is an alternative to FedEx Standard List Rates, account specific rates…
Many shippers do not realize there are two sets of package rates for all UPS services. The amount you pay for shipping is dependent on a few factors. Therefore it is important to ensure you are using the correct designation. Additionally, retail shipping rates might be completely different from the…
What are UPS Fuel Surcharges Did you know that each UPS package you send has published rate and additional fuel surcharge that is not included in the published rate? This applies to all ground and express packages, yet does not apply to UPS Simple Rate shipments. In addition, fuel surcharges apply to…
The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers do not know what these are until the charge is on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of FedEx oversize charge and FedEx peak season oversize…
TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 15,000 businesses. They are proud to help businesses and developers spend less time on sales tax and more time growing the businesses they love. We have seen so much made of SD…
In the final part of a three-part series, Refund Retriever is unveiling the intricate details of a FedEx transportation services agreement. Our goal is to break down the general outline of FedEx agreements to make understanding them more manageable. Earlier in part one, we reviewed the overall organization of a FedEx agreement. So then part two explored how…
FedEx Ship Manager FedEx Ship Manager is the shipping software that can be used to automate and make your shipping more straightforward. It ultimately helps high-volume e-commerce companies to access forms, prepare and arrange shipping labels and documents using databases of addresses and commodities, monitor the status of the shipments…
The SHOT Show is an annual tradeshow current held every January in the Sands Expo Center in Las Vegas, Nevada. SHOT represents: Shooting, Hunting, Outdoor Tradeshow. Attendance is restricted to members of the shooting, hunting, and outdoor trade industry that includes commercial buyers, military and law enforcement. The show is not…
As part of a three-part series, Refund Retriever is unveiling the black and white details of FedEx agreements and contracts. We are breaking down the general outline of FedEx agreements to make understanding them much easier. In part one, we reviewed how these FedEx agreements are organized. Looking ahead to part…
Who lost your package: UPS DHL FedEx USPS Amazon Most packages make it to their destinations intact and on time. But, what do you do during those times when a package is lost in transit? Your lost packages could be sitting…
UPS announced the 2019 rate increases went into effect on the 26th of December, 2018. Incidentally, the 2019 UPS accessorial fees and charges are a large part of every shipper’s weekly billing. Subsequently, the rates for UPS ground and air will all increase an average of 4.9%. Below you will…
FedEx Service Guide – page 135 Billing – Express “G. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR AND AGREES TO PAY ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES…
So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts into electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered, who has time to battle for…
Many shippers really have no clue on how the carrier package minimum charge from FedEx and UPS minimum affect their overall shipping spend. Most companies do not realize carrier package minimums basically override a large percentage of the negotiated discount rates. So what is the 2020 Minimum Net Charge? Carrier…
What happens if UPS does not deliver on time? All UPS ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request…
Last year we published a blog on where exactly to find specific zone charts for your location. FedEx zones are very critical to know for all FedEx shippers in an everyday application as well as each time you negotiate a new agreement with the carrier. Here is a list of all…
Many times customers come across FedEx invoice abbreviations and agreements yet have no clue as to the meaning of them. Here is a list of common FedEx invoice abbreviations that might come in handy. OB: Outbound prepaid packages picked up at your facility IB: Packages received by and billed to…
During the 2019 holiday shipping season, UPS will temporarily suspend the money-back guarantee for following dates. Other than the dates below, each ground, home delivery and express package shipped with UPS is guaranteed to arrive on time or it’s free. Therefore, take a look at the rules for the UPS…
All Refund Retriever customers must use the UPS online billing center in order to collect on all late packages and billing mistakes. Online billing is nothing to be afraid of, trust me. UPS billing center online consolidates all your shipping invoices in one place with the ability to view your…
FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. In addition, all your FedEx shipping charges can be applied directly to a company…
Here are FedEx 2019 Holiday money-back guarantee details every business should know! During the 2019 holiday shipping season, FedEx will temporarily suspend the money-back guarantee for certain dates. Other than the dates listed below, each and every ground, home delivery and express FedEx package is guaranteed to arrive on time…
How will UPS holiday season surcharges affect your business this year? October 1, 2019 through January 4, 2020, UPS will apply additional peak surcharges to shipments that qualify as oversized, unauthorized or require additional handling, in addition to existing charges. FedEx also implemented peak season surcharge increases for 2019, check…
How will the holiday FedEx peak surcharges affect your peak season business this year? From October 1 through January 5, 2020, FedEx will apply additional peak surcharges packages with certain characteristics. Specifically, shipments that qualify as oversized, unauthorized or require additional handling will see a peak surcharge in addition to existing charges….
Business owners as always looking for ways to reduce shipping costs. One new way to reduce your FedEx shipping spend easily was recently introduced by American Express. With American Express FedEx rebate offer, businesses can earn 15% back as an AMEX statement credit each time they use an enrolled business card…
Selling online is a dynamic, exciting way to deliver goods to consumers without ever having to engage in traditional conversations. Make no mistake, however… engaging is a key component to online selling success. In fact, successful e-commerce operators know that leveraging the strengths of others is often the key to…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t getting the job done. The rate of late delivery credits fluctuates from week to week. But there are…
While Alibaba and Amazon dominate the marketplace industry, it’s not just these two online giants that capture consumer dollars. In addition to helping strengthen the parcel business along the way. With a reported $1.55 trillion dollars spent in the top 75 marketplaces in 2017, it’s fair to say that the…
FedEx & UPS Guaranteed Service refunds are a part of a smart shippers toolbox. Shipping is an essential part of business operations for companies small and large alike. In fact, it was reported that FedEx and UPS collectively ship nearly 12 Billion packages each year… and this number is rising…
UPS Saturday delivery is expanding! The carrier will now deliver ground with time-in-transit of 1 to 3 days and 3-day select residential packages on Saturday. Standard Saturday delivery applies for delivery to the top 100 metro areas. UPS express and international deliveries have been available on Saturday for many years….
The much anticipated biannual ASD Market Week trade show will be held on March 22nd to March 25, 2020, at the Las Vegas Convention Center with Refund Retriever located in the central hall lobby participating in the Independent Retailer Conference. Ever wondered about the history of ASD Market Week? ASD…
Amazon FBA vs FBM: What Works Better for Your Company? Introduced in 2015 to celebrate Amazon’s 20th anniversary, Amazon Prime Day started Monday at 3 pm. Prime Day not only produces a spike in online sales for Amazon, but it also promotes new sellers to begin investigating the potential Amazon…
Many UPS shippers see an additional handling charge on their UPS invoice and wonder what it is and why is so expensive. Additional handling charges are an added fee basically because the package did not conform to the characteristics that UPS wants. They have to treat the package differently than…
When it comes to e-commerce, shipping has a huge influence on consumer purchases. In fact, BigCommerce reports that shipping cost and speed influences 80% of U.S. customer decisions, while 87% of customers are influenced by price 71% by discounts or promotional offerings. Keeping this in mind, consider how your e-commerce…
Holidays are usually the busiest time of the year for small parcel shippers. Even with a large staff, it is easy for a company to overlook shipping costs in order to keep customers happy. Let Refund Retriever monitor your shipping invoices for late deliveries and billing mistakes. Our late delivery…
As 2018 quickly passes us by, it’s evident that commerce is experiencing a lot of change… and will continue to. Though this change can appear fast and furious to online sellers, it’s this same change that presents the opportunity for e-commerce businesses to be profitable and successful. The question is,…
When it comes to online selling, there will always be the issue of inventory management to consider. From where you stock your items to how much you should invest in each particular product category to the fine print details of shipping items sold online to their end user, there is a lot…
Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…
HOW MUCH DO YOU REALLY KNOW ABOUT IRCE? The 15th annual Internet Retailer Conference and Exhibition (IRCE) will begin next week in Chicago, IL. This leading event for online businesses began in 2005 by Vertical Web Media with 45 exhibitors and 1,150 attendees at the Hyatt Regency Chicago. The size…
The Internet Retailer Conference & Exhibition (IRCE), held in Chicago at McCormick Place West from June 5-8, has everything you need to succeed and grow in e-commerce. It draws more than 10,000 e-commerce professionals, more than 130 speaking sessions, 16 tracks, and 300+ vendor exhibitions.
With Amazon having scored 44 percent of e-commerce sales last year and eBay sales in 2017 amounting to nearly 9.7 billion U.S. dollars, it’s no surprise that marketplace selling is big business. Strong inventory assortment and management can help sellers strengthen their online selling success, yet these key details alone…
Refund Retriever is proud to be a gold sponsor at this year’s Retail Shippers Expo & Trade Show. The event, organized by RS Associates, brings together mail and business center owners with the goal of educating them about the industry and helping run business more efficiently. As the industry’s largest trade…
The pace of parcel is fast and furious with the fine-print details of carrier contracts often changing just as quickly. Keeping this in mind, how can businesses keep up with the rapid speed of parcel changes that directly impact their businesses? Shipping contract negotiation. In order to best support shipping…
Refund Retriever is proud to return for our third Channel Advisor Catalyst 2018 this April. ChannelAdvisor Catalyst is an educational e-commerce conference for online sellers to evolve strategy, accelerate growth and connection to new people. The show is filled with talks from some of the biggest players in the business including…
