All Posts By

Brian Gibbs

FedEx Increases Unauthorized and Additional Handling Fees

FedEx increases unauthorized and additional handling fees! This seems to be the same statement year after year. FedEx recently announced general changes to surcharges on unauthorized shipments and packages that require additional handling. Generally, FedEx announces these fees increases in September each year and they go into effect at the…

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Damaged Package Claims Process: UPS

The UPS damaged package claim process is much easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages.  UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the…

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Amazon Seller Refunds

Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever will now be auditing Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can add now FBA refund service in…

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UPS Delivery Confirmation Services

As most shippers are aware, UPS provides additional delivery confirmation services as a value-added service. Of course, an additional charge applies for each service. A shipper can confirm delivery of their packages in more detail with the following UPS value-added services. So then, let’s take a look at some options…

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USPS Price Increase

USPS has some of the lowest postage rates and offers a great value in shipping. The price of small parcel shipping seems to always be on the rise. FedEx, UPS, and USPS announce price increases each year. Here at Refund Retriever we audit FedEx and UPS shipments for late deliveries…

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What is FedEx One Rate flat rate shipping?

FedEx One Rate is a flat rate shipping pricing option that more large volume shippers are exploring. The service was introduced in 2013 and available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. FedEx One Rate pricing is an alternative to FedEx Standard List Rates, account specific rates…

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UPS Daily vs UPS Retail Rates

UPS-Daily-VS-UPS-Retail-Rates Refund Retriever

Many shippers do not realize there are two sets of package rates for all UPS services. The amount you pay for shipping is dependent on a few factors. Therefore it is important to ensure you are using the correct designation. Additionally, retail shipping rates might be completely different from the…

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UPS Fuel Surcharges

What are UPS Fuel Surcharges If your company ships UPS, you understand the impact UPS fuel surcharge has on shipping expenses. Fuel surcharges are extra fees UPS charges to cover the fluctuating cost of fuel. The calculation is a percentage of the base rate and added to the charges of each package. As…

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FedEx Oversize Charge

The FedEx oversize charge for many shippers is a shipping expense that cannot be avoided. Many shippers do not know what these are until the charge is on a FedEx invoice. Let’s look at the definition of the FedEx oversize charge, the price of FedEx oversize charge and FedEx peak season oversize…

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Ask The Experts: Lizzy of TaxJar

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 15,000 businesses. They are proud to help businesses and developers spend less time on sales tax and more time growing the businesses they love. We have seen so much made of SD…

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FedEx Holiday Surcharges – What you need to know

How will the holiday FedEx peak surcharges affect your peak season business this year? From October 1 through January 5, 2020, FedEx will apply additional peak surcharges packages with certain characteristics. Specifically, shipments that qualify as oversized, unauthorized or require additional handling will see a peak surcharge in addition to existing charges….

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UPS Ground on Saturday!

UPS Ground on Saturday is here!  UPS express and international deliveries have been available on Saturday for many years. The U.S. Postal Service and FedEx both offer ground delivery on Saturday, UPS will now pick up and sort packages on Saturday for the first time ever. Residential customers can receive ground shipments…

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DHL Goes Green…

Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: DHL Billing Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we…

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What is UPS Hundredweight?

If you’re shipping multiple packages to the same place on the same day, save time and money by using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds. Who can use UPS Hundredweight? UPS…

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The 2018 Parcel Landscape: What to Expect

Looking ahead to 2018, it’s becoming increasingly clear how vital data is to a shipper’s business. Many shippers want to know UPS vs FedEx rates, which is better.  Through data, you can identify how much you ship, when you ship and what your costs are for shipping in addition to…

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The Refund of the Jedi (Part 3)

Shipping fees and accessorial surcharges? Accessorial fee surcharges for additional, supplemental or value-added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something interesting. FedEx invoices consistently proved to have a higher…

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