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Brian Gibbs

FedEx Increases Unauthorized and Additional Handling Fees

FedEx recently announced general changes to surcharges on unauthorized shipments and packages that require additional handling; these higher fees go into effect September 3, 2018. FedEx’s Unauthorized Package Charge will more than double, from $300 to $675. The additional handling surcharge for packages weighing greater than 70 lbs. will increase…

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UPS Ground on Saturday!

UPS express and international deliveries have been available on Saturday for many years. The U.S. Postal Service and FedEx both offer ground delivery on Saturday, UPS will now pick up and sort packages on Saturday for the first time ever. Residential customers can receive ground shipments two days earlier with no special…

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DHL Goes Green…

Effective July 1, 2018, DHL will start charging customers a $3 printed invoice charge per parcel invoice. We received the following email alerting us of the changes soon to come: Dear Customer, In line with our company’s wide-ranging GoGreen initiative to protect the environment, here at DHL we continue to…

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5 Unmissable Events at Retail Shippers Expo 2018

Refund Retriever is proud to be a gold sponsor at this year’s Retail Shippers Expo & Trade Show. The event, organized by RS Associates, brings together mail and business center owners with the goal of educating them about the industry and helping run business more efficiently. As the industry’s largest trade…

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What is UPS Hundredweight?

If you’re shipping multiple packages to the same place on the same day, save time and money by using the UPS Hundredweight Service (CWT). CWT stands for centum weight. UPS Hundredweight offers a guaranteed, cost-effective delivery for non-palletized, multiple-package shipments weighing between 100 and 500 pounds.   Who can use UPS Hundredweight?…

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The 2018 Parcel Landscape: What to Expect

Looking ahead to 2018, it’s becoming increasingly clear how vital data is to a shipper’s business. Through data, you can identify how much you ship, when you ship and what your costs are for shipping in addition to identifying where opportunities are to save money on your parcel overhead –…

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The Refund of the Jedi (Part 3)

  What percentage of my shipping costs are made up of accessorial fees? Accessorial fee surcharges for additional, supplemental or value added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. After doing some research with our own data, we found something…

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The Carrier Strikes Back (Part 2)

FedEx and UPS both include accessorial fees, there is no getting around them. Accessorial charges have rate increases each year just as the general rates. Accessorial fee surcharges for additional, supplemental or value added services can easily account for up to 40 percent of your overall FedEx or UPS invoice costs. When…

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Accessorial Fee Wars (Part 1)

    Refund Retriever sponsors and attends many trade shows each year. Twice a year we have a table at the Independent Retailer Conference within ASD Las Vegas and we are repeatedly asked what can be done about all the “extra fees” on UPS and FedEx invoices. These extra fees…

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Increased Shipping Surcharges During the Holiday Season

  FedEx and UPS have announced additional fees for packages shipped during these busy shipping seasons. FedEx will increase three surcharges and UPS will implement new peak season surcharges. UPS’s fees apply mainly to residential deliveries since they are inefficient due to homes being more spread out. FedEx The following…

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Internet Retailer Conference & Exhibition – IRCE 2017

IRCE: The Retail Industry’s Leading E-Commerce Conference and Tradeshow Internet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers. IRCE 2017 will…

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UPS Ground Saturday Delivery and Pickup

United Parcel Service Inc. is now extending Ground service to Saturday in order to get your e-commerce packages delivered one businesss day earlier than before. Previously, packages that would have been delivered on Monday will now arrive on Saturday. Ground pickups on Saturday have the ability to be delivered on Monday….

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UPS & FedEx shipping zones

What is a shipping zone? UPS and FedEx both use zones for each package you send. Shipping contracts are divided into zone pricing and each package is price based on the destination zone. You cannot get away from zones, so investigate what a zone really is and how to determine…

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National Hardware Show 2017

  In just one trip to the National Hardware Show, discover thousands of brand-new products, see the biggest brands, and join the entire hardware & home improvement industry—under one roof.  National Hardware Show is held once a year in Las Vegas and Refund Retriever will be there May 9, 2017 to May…

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Did the cloud break?

On Tuesday, February 28, you may have noticed that some of your favorite Internet destinations and apps weren’t working correctly. You weren’t alone. Amazon’s Simple Storage Service S3 storage service went down in its Northern Virginia datacenter for the better part of 4 hours. Many websites, apps, and technology companies…

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Get To Know 3dcart

For nearly two decades, 3dcart has served as the engine that thousands of online stores use to build, market, and grow their online retail brands. The ecommerce software suite was designed from the very beginning to be customizable to the unique needs of different stores and easy to use for…

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USPS Holiday 2016 Shipping Deadlines

The U.S. Postal Service announced the 2016 holiday mailing and shipping deadlines for domestic and international destinations. Prepare for the busy shopping and shipping season, USPS encourages to ship early. To ensure timely delivery of cards, letters and packages within the United States by December 25th, the Postal Service recommends…

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ASD Market Week 2016

  ASD Market Week is the most comprehensive business to business trade show that brings the world’s widest variety of retail merchandise together under one roof.  ASD Market Week is held twice per year in Las Vegas and Refund Retriever will be there July 31, 2016 to August 3, 2016…

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How does the cost of transportation impact your business?

If you had visited the Refund Retriever booth at WooConf or Channel Advisor’s Catalyst this past year you had the chance to play a frustrating hook and ring game. It’s a fun little game we brought to provide some entertainment and we had a huge request from people to have…

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