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Hall of Fame – Customer’s UPS Invoice Drops by 10 Percent

By October 11, 2013

Refunds Hall of Fame Today’s hall-of-fame post is about a very happy customer of ours. Recently, their UPS invoice for the week was over $20,000, but we managed to drop that amount by over $2000 in refunds.

That’s a 10% drop in shipping costs for the week, thanks to our efforts! Our customer received refunds for previous late packages, duplicate charges, and non-shipped items, using our UPS auditing service watching for these issues and more.

Refunds in UPS Invoice
(numbers altered to protect client confidentiality)

These issues can happen every day, but for the average shipper it’s difficult to catch. That’s where we come in.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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