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FedEx Billing Online: How It Can Help Improve Business Operations

By September 19, 2018

FedEx Billing Online is an efficient and streamlined way for your business to handle your FedEx invoices. This free and easy tool allows your business to view, manage and download invoices, dispute charges, plus make payments. Your FedEx shipping charges can be applied directly to a company credit card or invoiced on a weekly basis.

Two Types of Billing

FedEx billing online is available in two different formats, invoice and credit card billing. This can be confusing because you can use a credit card payment method with invoice based billing.

  • Invoice based

    • Invoices are generated online with more detail as the paper invoices sent in the US mail. Companies can download a PDF file in the same format as paper as well as additional information that could be helpful.

    • The billing homepage divides invoices by open, past due, paid/closed, and in dispute status.

  • Credit card

    • This billing format lists each charge individually and is billed directly to the CC on file

    • No PDF downloads are available and the homepage divides the invoices in 30-day increments.

Improved Visibility

With FedEx online billing, a customer can only view seven months of invoice and package history. FedEx Billing Online can automatically generate a download file of your invoiced data each time a new invoice is created. Invoices can also be generated and downloaded at any time. Performing a search is easy, functionality that is much better than UPS online billing. Click the Search/Download tab and choose New Search or Download. You can also perform a Quick Search for more narrow criteria, such as a specific invoice number or tracking ID.

Data can be download or search by: Invoice Number, Tracking ID date range (Ground or Express), Transaction ID, or Payment Reference. These results can be easily downloaded. On the left side, search assign a file name, select a file type and template, and click Create Download File. This will place your new file in the Download Center.

Payment Detail

Each individual FedEx invoice also provides visibility into the invoice payment and credit history. Once the invoice is opened, from the “Invoice Detail View” page, just click the “View Invoice History” link. Here you are able to view dispute and payment credits, amount charged, dates, and the amount charged.

Credit card and payment types can but updated directly in the billing center. Automatic payment is available once a payment profile is created. If you opt to use automatic payments, we recommend using a credit card and NOT EFT. With credit card payment for invoices, choose payment one day after the invoice issue date. This will allow disputes to be processed and refunded back to the CC on file. FedEx credits are applied to the same invoice as the original package charge.

Added Benefits

With FedEx Billing Online Plus, your company will gain the added benefit of adding and managing your multiple users. To invite, delete and update additional users for the account, click the My Options tab and select Manage Users.

If you have unregistered from FedEx Billing Online, you will receive physical hard copies of your FedEx invoices via mail. By changing your billing medium to paper, you will be unregistered from FedEx Billing Online and no longer be able to view your invoices online. FedEx Billing Online support can be reached at (800) 622-1147 if you have specific questions.

All clients of Refund Retriever must have access to FedEx billing online. Since 2006, we have helped businesses lower logistics costs and gain insight into shipping trends. Through late delivery refunds and carrier agreement analysis, be the hero at your company by adding Refund Retriever.

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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