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Covid-19 Late Package Report

By Last updated on: June 27, 2023

The world as we know it has changed forever. COVID-19 has and will continue to change the way people consume products. This change has caused a disruption in supply chains and logistic principles that we have followed for many years. Until now, FedEx and UPS have experienced surges in shipping volume around various holidays only.

April 5, 2021: The UPS reinstates the service guarantee for UPS Next Day Air, UPS Next Day Air Saver and UPS Worldwide Express

May 10, 2021: The UPS reinstates the service guarantee for International Domestic services for select countries outside the U.S.

Here at Refund Retriever, we have compiled data to show what is happening with our customers that use FedEx and UPS. How much delay are FedEx and UPS experiencing?

COVID-19: FedEx & UPS Late Deliveries (All Packages – By Month)


COVID-19: FedEx & UPS Late Deliveries (All Packages – By Week)


Important Dates

  • December 31, 2019: WHO reports new pneumonia affecting China. Health officials affirm dozens of people were affected in Wuhan.
  • January 11, 2020: Chinese state media reports the death from novel coronavirus.
  • January 20, 2020: A patient was diagnosed with novel coronavirus by the state of Washington and the US CDC.
  • February 11, 2020: Novel coronavirus renamed COVID-19.
  • March 13, 2020: Trump declares a national emergency.
  • March 20, 2020: New UPS peak surcharges affecting all UPS shippers with business in China & Hong Kong.
  • March 23, 2020: FedEx globally suspends the money-back guarantee and signature requirements.
  • March 24, 20202: UPS suspends the UPS Service Guarantee for US shipments.
  • March 26, 2020: UPS suspends the UPS Service Guarantee (aka the UPS money-back guarantee) for all shipments.
  • April 6, 2020: FedEx enacts temporary surcharges.
  • May 26, 2020: UPS announced expansions to their Peak Surcharges for international US domestic packages.
  • June 8, 2020: FedEx initiates peak surcharges on SmartPost, oversize and residential delivery charges.
  • March 29, 2021: All adults will be eligible to receive a COVID-19 vaccine in Texas.
  • April 5, 2021: UPS reinstates the service guarantee for UPS Next Day Air and UPS Worldwide Express.
  • May 10, 2021: UPS reinstates the service guarantee for International Domestic services.
  • June 2022: FedEx My Rewards Members are now entitled to refunds on all service levels

GSR Waiver Due to Covid-19

FedEx and UPS historically have guaranteed all ground and express packages to arrive on time. If a package is delivered at least 60 seconds late, the shipper is entitled to a full refund of transportation charges. Unfortunately, at the end of March 2020, FedEx and UPS temporarily suspended the guarantees for all packages. Many shippers never knew there was a guarantee on package delivery, but this has shined a light on the policy.  

April 5, 2021: The on-time guarantee is back! The UPS will reinstate the service guarantee for the following services:

  • UPS Next Day Air
    • Includes: Early & Saver (EOD guarantee)
  • UPS Worldwide Express
    • Includes: Saver, Express Freight, Express Plus & NA1

How to Thrive Today

Since FedEx and UPS are temporarily not honoring the on-time delivery service guarantees, how can a shipper reduce logistics costs? Now, more than ever, the cost of transportation impacts eCommerce shippers tremendously. 

All shippers receive discounts on published rates based on shipping volumes and how well the carrier agreement was negotiated. Therefore, even shippers with large quantities can be receiving fewer discounts than possible. Let the shipping experts at Refund Retriever analyze your current shipping spend and carrier agreements.  

We can benchmark your discount rates to similar-size shippers. Are you getting the best ground discount? How low can you negotiate the residential delivery charge? We know. Our experts can price model your packages, find the most cost-effective discount rates, and help negotiate the rates with FedEx and UPS. In conclusion, Refund Retriever will help you through the entire process. 

How many late deliveries for FedEx?

How many late deliveries for UPS?

Express packages – which carrier has more late deliveries?

Ground packages – which carrier has more late deliveries?

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at or call (800) 441-8085 for more information.

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