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Does UPS or FedEx give refunds automatically?

By January 27, 2015

Do UPS or FedEx automatically give late package refunds?

Yes, every once in a blue moon we see a rare guaranteed late package refunded by FedEx without any request necessary. For UPS, the answer is no. We have never seen UPS give a GSR refund on a late delivered parcel automatically. Never.

FedEx rarely will give a guaranteed systematic service failure to a client’s invoice for a late shipment. When Refund Retriever sees these refunds, we mark them in our system and do not charge the client since we did not make the request. Other transportation cost auditing companies might not be as honest. How would you know to even look at the refund credit to make sure it’s not an automatic refund? Refund Retriever believes that client trust is key. If we didn’t apply for the refund, we will never charge for it.

Want to monitor your other auditing company for these? Are they trying to out fox you? Take a look at the image below. If you see “SYSTEMATIC SVC FAIL” in the ‘Original Reason’ column of your FedEx Online Billing invoice history, it means FedEx automatically gave you the refund. Sometimes this might not be fraudulent, the refund is applied within hours of the invoice being published. There might be a situation where it’s an honest dispute.

FedEx Invoice GSR Refund

What happens if you submit GSR requests before we do? Our parcel audit system automatically detects an existing UPS or FedEx refund request and marks it accordingly. We never try to confirm a refund and then bill you. Also, there is no need to send us an email if you apply for a refund; we will see the activity and act accordingly.

Let Refund Retriever monitor your UPS and FedEx invoices for late small parcel deliveries and billing mistakes. We will save you money each month or there is no fee. Our logistics auditing technology will make an impact on your transportation costs.

Brian C. Gibbs, President
Refund Retriever, LLC

Brian Gibbs

Author Brian Gibbs

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Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he then graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur and other publications discussing parcel auditing, shipping, e-commerce and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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